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Active Armor doesn't log calls -- call log is perpetually empty

The new spam protection app Active Armour is not working on my phone. It does not log calls, so not only will it not block them automatically, but I cannot block or report them manually.  I can't even enter a number manually because when I hit "next" I get a screen asking me to designate the "

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329

3

0

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Samsung galaxy z fold 4 DONT BUY JUNK at&t wont make it right!!!!!!

Been an iPhone user with AT & T for over 30 years. upgraded to Samsung galaxy z fold 4.  6 weeks later, while zipped in my front pocket, It broke.  Big black line down the center of fold so screen no longer works.  filed claim with insurance and got new one. 275.00 dollar deducti

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115

4

0

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unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

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773

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0

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SIM NOT SUPPORTED FOR MY CONNECTED CAR ????????

i have a range rover 2021 when i purchased the car came with a simcard for connected car from att  after the trial data plan expired i did not renew or add more data to it  it got canceled  i still have the sim and it still in the sim slot of the car since then never taken out of

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724

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Closed

Chat with a human?

I have a unique situation and need to speak with a human. I have no cell service, so I cannot possibly call.

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249.8K

24

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CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

Questions

1.5K

1

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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

504

6

0

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Reward Cards - Consumer Compliant

I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of bei

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116

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Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

42

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CHANGE TO LANDLINE

HORRIBLE UVERSE DROPS CALLS I requested a change to basic landline service a week ago. I was told someone would have to call me back. When I received the call I had to go through several channels with offers of products before I was transferred to the department that supposedly could help. That call

Questions

380

4

0

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Closed

Terrible Customer Service - Trade In

Here is the transcript I had with Trade-in Support earlier today. Essence completely disregarded my request for additional information and terminated our chat. Leaving me no recourse for questions or even a customer service survey. I'm sadly not surprised though. Tim Smith 06:31 pm I Traded my

Questions

1.4K

8

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What happened to the prepaid 90-day cellular data plans?

I have an iPad with cellular and use prepaid 90 day data plans from AT&T, renewing as needed. My cellular service suddenly stopped working, and I got an email from AT&T saying that my cellular data account was cancelled. The only solution seems to be reactivating my iPad, but the AT&T a

Questions

97

3

0

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NumberSynch Error Message

My new Galaxy Watch 5 will not synch with my Z-FOld 3 phone. The error mesasge is: NumberSynch has encountered a problem. We're sorry for the inconvenience. Code: SD-SDK-400 None of the technical support representatives know what to do. I have been on the line with AT&T for 4 days. Has anyo

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85

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Need help finding an ATT person to resync my email ID for bellsouth.net

Months ago I finally talked to someone at ATT who knew how to fix my problem. I can log on to my email on a web browser via currently.com which goes to mail.yahoo.com. I can see my email in the preview pane but when I select an email it won't load.  I get the swirly blue circle.  This hap

Questions

154

3

0

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Backyard Property Damage obtained a Reference # and no return call

Customer Service, On Friday, July 8th there were service team in my back yard. I was not home and was not informed--I saw the workers from my camera later that day & checked with my neighbor and told that was AT&T installing lines.   1.  I am not an AT&T customer and

Questions

93

3

0

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iPhone XR Trade In Credit Never Applied in Full

I came over to AT&T back in November and traded in my iPhone XR that was in great shape to AT&T for a free iPhone 13 (installment credits.) - The only thing I ever got for my trade in was $135 - What on gods green earth? I thought I signed up for the $800 trade in promo back a few months ago

Questions

1.1K

10

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Unable to sign into my account due to someone stealing old device

Someone stole my Apple iPhone 7 plus so I bought a new device and in order to transfer my account to a new one I have to be able to sign into my account but I'm unable to I can't talk to a person for some reason probably because I can't sign into my account and this isn't helpful to me at all. All I

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31

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Complaint against Store Employee

What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?

Questions

205

4

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Need to Port My Number ASAP, can't get to a store and can't find a working number or live support agent.

Today is the last day of billing from Verizon and I need to port a number ASAP as I don't want to pay for a month of ATT & a month of Verizon. I've gone as far to go to the ATT regular chat which isn't available either.Can someone direct me to a number or representative that can help me port a numbe

Questions

90

1

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Un unified Billing

I can not understand how it can take 5 minutes to create a unified bill when combing ATT mobile and u verse but it then take 1 to 2 billing cycles (months) to become un-unified. All I want to do it upgrade services so I can use Att First Net and because of an issue I did not even know existed I have

Questions

685

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