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Why am I getting charged more than what I was told I would pay?

Yeah I have had this wireless unlimited plan since July and the woman at the at and t store told me if I did auto pay I would pay $80 instead of the $100 or so and every month these grease balls at at and t have charged me the $100 for my bill? Why is that? The customer service robots are useless an

Questions

2.6K

14

Accepted Solution

Costco plan deal, add another line, would price be different from what i predict?

ok, so I subscribed to an ATT plan for 25 dollars per line at Costco. It's a deal for 2 iPhone 15 pluses. There are 2 lines right now at 50 dollars per month. And I want to add another line to my plan. Will it cost 75 dollars per month? Or will something be different from 75 dollars per month? More

Questions

40

5

0

Rewards card expired with funds still on it.

Is there anyway to get my remaining balance of $29.45 back? The card just expired the end of May 2024.

Questions

18

2

0

Why is AT&T so deceitful

Went in to get my wife switched over from Verizon to AT&T. Was told that she could switch that day and get a new hone upgrade since that was the main reason for us switching.  Her phone was broken and not working correctly.  They told me that I could upgrade too.  Went ahead and

Questions

46

10

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AT&T is a FRAUD, Scammed me and stolen my iphone 12 pro max device

I am writing to share my experience and seek assistance with an issue I encountered with AT&T. In March 2024, I called AT&T after seeing a promotion for the iPhone 15 Pro Max at $5.56/month. The customer service representative assured me I qualified for this deal if I traded in my iPhone 12

Questions

56

6

0

Accepted Solution

ATT lost device - charges on Customer

Hello, I have not been getting support on missing device. It was returned through att shipping label and the status says delivered. But the device charges are not removed and is now with collection agency. This is too bad and not getting support through call with customer support. What is the way o

Questions

30

2

0

Accepted Solution

Stolen IMEI Activated at Verizon

A person, whom I have no idea is, opened a Verizon account using my stolen phone IMEI #. Verizon placed a block on my AT&T phone which caused AT&T, to suspend my service. My phone has been active with AT&T for years. Whoever stole my IMEI # seems to have skipped out on his Verizon accou

Questions

17

1

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Sim Swapping

With Sim Swapping on the rise, what is AT&T doing to protect its customers? Is there a way to put a "port lock" on our account with AT&T?  I do have a PIN set up, but am wondering if that is enough to protect myself from having my SIM stolen?

Questions

45

5

0

trade-in Problem

Two months ago, I traded in two iPhone 12 Pro Max units for new iPhone 15 Pro Max models. I returned both iPhone 12 Pro Max units in one box with the return label attached. However, I was informed that only one of the two phones had been processed for return. The other one has not been processed yet

Questions

31

2

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**Title: AT&T Continues to Charge Installments After Phone Return*

**AT&T's Efficiency is Unacceptable** I placed an order on Thu, Mar 14, 2024, at 1:57 p.m. ET. After receiving the phone, I realized it wasn't what I needed and returned it. I received an email confirming that they had received the phone, but my bill has continued to include installment charges.

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21

2

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Next up

How to cancel

Questions

19

2

0

Call from 1800-331-0468 - IS THIS AT&T????

I speak chinese, and just so happened this number called me and claim that he calls from AT&T. Here's what happened: The guy asked if I opened an account with AT&T on 6/5/2023 @10:28am (Beijing time) at Hunan, Changsha Huanghua Airport (an airport in china). He said the AT&T number wa

Questions

1.8K

11

0

Help! Billed for damaged device that was not broken!

I was billed nearly $300$ for a device that was packaged carefully and shipped out with both sides of the glass unbroken, but when they received it, they claimed the back glass was shattered. I have been in contact with USPS, and they said that the package was given to a 3rd party agent with whom th

Questions

27

1

Closed

Removing a line is way too difficult. I have been paying for lines that have not been active for years?

I hate AT&T. I have been trying to remove 2 lines for at least 2 years and they never do it why?

Questions

1.5K

4

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AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

101

13

iPad service

If I suspend a device service do I still have to pay for the service even if it’s suspended

Questions

18

1

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ERRONEOUS CHARGE

May 1st, 2023 AT&TPO Box 2171Southgate, MI 48195 To whom it may concern: As instructed by one of your customer service reps, I am writing regarding an ongoing issue with a bill for account # 5XXXXXXXXX1. While visiting my local Target store back in November of 2022, I was given the opp

Questions

2.2K

6

0

Accepted Solution

Traveling to Spain

What is the most cost effective plan to use AT&T for international travel?  Will be going to Spain/France for upto  6 weeks.  Do I buy a burner phone?  Buy a new SIM card?  Just need some budgeting guidance as i plan to use text, phone and google maps daily.

Questions

4.1K

10

0

Accepted Solution

Official Solution

how to cancel protection advantage plan

Need to cancel protection advantage plan

Questions

79

8

0

Accepted Solution

Official Solution

May I ask where the entrance to this interface is

May I ask where the entrance to this interface is

Questions

28

5

0

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