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Trade-in promotion gone wrong

I ordered 2 iPhone 12 Pro phones from AT&T, and as a part of the deal I agreed to trade in 2 iPhone 6s phones, both with 64gb of storage. When the new phones arrived there was nothing in the box having anything to do with the trade in phones or the trade in process. The only thing in the boxes w

Questions

784

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0

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Old phone accounts

My brother n laws phone record shows he still has his ex wife’s and her two kids cell phones on his plan. He says he doesn’t pay for their phone bills anymore, but is that possible? Why does it still show their numbers on his account

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18

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BAIT and SWITCH- $180 phone actually costs $611+++

I went into the ATT store in Naples Plaza in Naples Florida. I indicated that I wanted to take advantage of an iPhone 14 promotion for $5.00 a month. I further indicated that I wanted no other changes to my plan. I specifically said that I wanted the same insurance on the new phone as I had on my ol

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26

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New Wireless Service SIM Cards Coming

I just signed up for four lines to be transferred from Verizon to AT&T. The four phones we currently have are unlocked and we are not buying new phones. I note on my order details that the SIM cards are named: SIM VAR VAR UICC I 3 SIM VAR WHP LOCK SIM UICC I 3 SIM VAR WHP LOCK SIM UICC I 3 SIM

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25

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Will AT&T phone bill show out of state travel/data usage?

In my early 20s with parents who won't take me off of family AT&T plan, looking to travel out of state with my girlfriend for the holidays but as my parents are homophobic I don't want them finding out. I have software that spoofs my phone's GPS location, but I am unsure about whether the AT&

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17

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Does *67 cost extra money?

That's all I need to know.

Questions

85

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Autopay Discount

Recently I changed my autopay payment method from a debit card to a bank account. In the past when using autopay I received the full $10/line discount even if there was a credit balance on my account.  Now I am only receiving a $5/line discount when there is a credit balance on my account.&nbs

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37

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medical discounts

Hello there why is that veterinarians and veterinarian LVT, aren't part of the medical discount. We have doctorate degrees as well, and we are too in the medical field of saving lives.

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43

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Add another e-sim

Hi, I would like to add Thailand phone number e-sim in my device? Do you know how can I do that?

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10

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How do I get a return label to send my old phone back to AT&T after received my new one?

I upgraded my phone through the Next Up program, early upgrade, and it was said that I had 30 days to send my old phone after received the new one, but they never sent me a return label to turn-in my old phone, and it is getting closer to the 30 days period.

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16

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I was offered $830.00 trade in to buy an iPhone 15 Pro, and now AT&T is only giving me $350.00 when it's too late change anything.

AT&T lied about trade-in. I ordered an iPhone 15 Pro on 10/03/23 from the AT&T store at 7040 Seminol Pratt Whitney Rd. Loxahatchee FL, and was offered on both the web site and the store $830.00 trade in for an iPhone 11 128 Gig. I confirmed this with the salesman at the store twice, and they

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39

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Account suspended for non payment, paid fees and service to be restored but never happened

I became an AT&T customer in 2019 starting with 2 iPhones it was a bogo deal. My partner and I went to an AT&T store and picked out our phones, paid the taxes and got them activated. I asked the worker who happened to be the manager how the billing worked and he stated it the cycle renewed o

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31

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At&t

My wife and I traded our samsung phones for an upgrade with at&t on or about 10/2022. We were given an option to finance the balance of the new phones through Samsung. Samsung financed us through Affirm. We recently paid the remaining balance off. At&t tells us their company does not use Sam

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16

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fraud alert

I recently switched my autopay to a checking account from my credit card account. This was because AT&T notified me that I would not be getting the full benefit of the autopay discount if I continued to make payments on my credit card. They said that I would get just half the benefit and that pr

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22

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Help cancelling an order in limbo

Hello I’m having trouble cancelling an order I decided to reject r&c in last step so it’s stuck in limbo. Can you help clear it out /fully cancel ?

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11

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ATT said “they didn’t get it” a returned phone

Has anyone else had the issue of sending a phone back to ATT and they “never got it”? They sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn

Questions

1K

27

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Transfer bill responsibility

I need to get someone off my plan .

Questions

198

1

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upgrade charges

My Motorola razr upgrade was supposed to be $2.00 a month, but the bill says $18.34

Questions

19

3

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

Questions

2.5K

13

Senior Discount

I am 70 years old and understand that AT&T offers a discount to seniors. How can I learn more about those plans and sign up?

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20

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