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extender

I see that ATT has a network extender for $10/month. What is the advantage of getting one of these directly from ATT and paying monthly over purchasing an extender outright and not paying monthly.

Questions

 • AT&T Internet Equipment

128

2

0

Combined billing problems & other problem

I agreed by phone August 2021 to customer representative suggestion to combine bills. Said it’d take 1-2 billing cycles. Wrong! Called monthly. Not combined until end of May 2022. ATT did account analysis and gave me credit for amounts overpaid in March-April. Suddenly, they have disappeared. Now g

Questions

 • AT&T Internet Account

27

1

0

Improper installation

Fiber optic initially installed partially under a gravel driveway. It took one day before vehicle traveled broke the fiber optic. It took 3 weeks for AT&t to come out and lay out the line again. The technician said it's against their standard procedure to bury a fiber optic under a gravel drivew

Questions

 • AT&T Fiber Installation

29

2

0

Property Damage by ATT Contractor

Claim #[EDITED] broking sprinkler by ATT contractor. Since May /20/22 i have been trying to solve these problems with ATT until now, but nobody wheeling to do that. i did fix the sprinkler which cost me $200 labor and 41.06 parts on 7/1/22. now Iam asking for reimbursement. call me [EDITED] to solv

Questions

 • AT&T Fiber Installation

21

1

0

Not receiving emails from Instagram to reset password, or my own ATT email

Hello, I have been locked out of my Instagram account which is linked to my ATT email because I forgot my password. When Instagram sends me the reset link, I receive no email (yes my email was spelled correctly because I have been able to reset in the past this way). There is nothing in spam/junk/o

Questions

 • AT&T Internet Security

5.7K

12

0

Accepted Solution

Official Solution

Closed

Fraud department contact

Someone opened an account in my name with AT&T U-Verse and I first found out about it when I got a notice from a collection agency. I contacted AT&T which is a struggle as hold times are close to 2 hours and filled out a fraud package they sent me. They then send me a boiler plate letter say

Questions

 • AT&T Fiber Account

1.8K

7

0

Closed

Internet service SUCKS!!!

I have had internet with ATT for about ten years the last two years we will count as one because half the time my internet doesn’t work. I call customer service and get a person I can’t understand that always wants to send me a router!!! I swear in the middle of Texas there is a warehouse about twen

Questions

 • AT&T Internet Account

13K

17

ACTNOW Promotion

I qualified for an extra $100 gift card with the ACTNOW promotion and I’ve already received the redemption email for the first gift card but now I can’t find any mention of that promotion and I’m feeling kind of conned.

Questions

 • AT&T Fiber Ordering

200

4

0

rewards

When I signed up for my internet service, I was promised mountains of rewards for $ 500.00 which I would receive via emails. It's been over 3 months now and I never received any emails. I just saw a reward for $150 for a visa card on my portal but that's because I checked my statement today. 

Questions

 • AT&T Internet Account

49

2

0

Does my Wi-Fi do 2.4 GHz?

I’d like to add some smart devices to my network but what I found requires Wi-Fi on 2.4 GHz. I am using a Nokia BGW320-505 on software version 3.18.5. If I select My Wi-Fi, then Edit on the SSID I only have one Wi-Fi name to select. I’ve seen other posts that suggest this is where I would find

Questions

 • AT&T Fiber Equipment

23

3

0

Fiber cable in yard needs re-buried

We switched to fiber not long ago. The crew that buried the cable did a poor job, most of it is less than an inch deep and some of it is still exposed.  I asked the tech that installed the fiber who I could call and he said he would forward the request for a re-bury, but I haven't heard anythi

Questions

 • AT&T Fiber Installation

36

5

0

My broadband is red

I plugged in my router and put the broadband cord in but it is still showing red even after a reset

Questions

 • AT&T Internet Equipment

18

1

0

My router/modem has a solid red light on the broadband indicator but is correctly plugged into the broadband port

We got our router earlier today, I followed the instructions in the app but about 1/4 into setup it always fails. I noticed the broadband indicator stays solid red even though it's plugged in.

Questions

 • AT&T Internet Equipment

16

1

0

Must I get AT&T combo modem/wifi/router? Or can I get just a modem?

New AT&T fiber Internet customer. I have my own router and mesh wifi, and do not want to use the AT&T wifi. I realize I can connect one of the Ethernet ports from my AT&T combo modem/router/wifi to my router, but the AT&T wifi either stays on, or resets itself after a power outage. I

Questions

 • AT&T Fiber Equipment

42

4

0

Accepted Solution

Official Solution

BGW500 in passthrough, but still rejecting outside attempts to access a server through a static IP

I've set-up passthrough mode on my BGW-500. It is passing traffic to an ASUS ZenWifi AX that provides wifi to a large area. However, we have a point of sale system that requires a static IP so that the (Edited per community guidelines)-provider can ping our server. The BGW500 is blocking traffic fro

Questions

 • AT&T Fiber Equipment

30

3

0

Accepted Solution

AT&T Fiber Setup Trouble

I recently purchased the Internet 1000 - Up to 1 GB speed - off of the AT&T website after checking to make sure that fiber was available in my location. I looked up my specific apartment and my address, and the website said that fiber optic was available in my location. In my past experience w

Questions

 • AT&T Fiber Equipment

59

8

0

Line technicians - HELP identify this equipment

Can anyone help identify this device. Thank you

Questions

 • AT&T Fiber Equipment

106

4

0

Accepted Solution

What cable to use with fiber 1000

To hardwire a computer and get the most out of fiber 1000, what cable should I use? CAT 6, CAT 7, something else? I am using a CAT 5 (not 5e) right now. It is what I had lying around. Will I really get any benefit over a 5e or 6?

Questions

 • AT&T Fiber Equipment

33

4

0

$300 rebate missing

AT&T seems to have a nice bait-and-switch scam going on. I was hounded with offers of a $300 rebate for switching to their fiber internet. Not it seems to be impossible to get it. The rebate center always hangs up "due to high call volume" and the online "service" does not show any rebate is ava

Questions

 • AT&T Fiber Account

32

5

0

Go Fiber Get $250 Giftcard SCAM - second post

This is the second time I've had to post this. My last post was closed before I could get back with AT&T.  They make it next to impossible to resolve.  They went quiet on me for 2 days, I checked the status Friday, they tried to hook up with me over the weekend, but I didn't see it un

Questions

 • AT&T Fiber Ordering

8

0

0

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