
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I keep getting emails and messages stating that there is a Thanksgiving preview of premium channels this weekend, yet when I try to view those channels I get the message "You are not subscribed to this channel." This happens with both regular and HD channels. I even tried going through the message c
Questions
•
Watching U-verse TV
Closed
U-verse is pixelating, all channels all TVs (3). I have 45 devices on a ruckus switch. Att fiber service. When I disconnect every device and go from modem to one tv there is no pixelation. How do I fix this???
Questions
•
Watching U-verse TV
Been trying for a week and cannot get my att account set up
Questions
•
Watching Max
I have plan that has HBO Max included but Max will not let me sign in with ATT credentials...why is this?
Questions
•
Max Login & Installation
The latest update to the ATT U-verse app on my iPad has caused a persistent issue where I am unable to stay signed in. Despite checking the "KEEP ME SIGNED IN" option, I am frequently prompted to sign in every time I want to view the guide. Is there a solution to this problem? Is there any ongoing e
Questions
•
Watching U-verse TV
Closed
I'm being billed $54.00 monthly (without my knowledge or approval). I have DSL which is EXTRENELY slow. I cannot find any info from ATT or the web.
Questions
•
U-verse TV Account
It suddenly stopped last week. Now says it cannot verify my access when I try to use att login credentials. What’s happened and how do I get it back??? I did not make any account changes that might be the cause of the changebin access.
Questions
•
Max Login & Installation
Att sent new Cisco receivers models ISB7005 & ISB 7105 to replace 8 yr old Scientific Atlanta receiver with dvr. Do these models have dvr??
Questions
•
U-verse TV Equipment
I hope this message finds you well. I'm currently facing an issue with my U-verse TV service where I'm experiencing a complete loss of signal on all channels. This has been ongoing for the past 1 month. I've checked all cable connections, ensured that there are no service outages in my area, and reb
Questions
•
Watching U-verse TV
Every premium movie channel except HBO is now available for free. If you don't subscribe to HD, you'll only get the channels in SD. Note that Cinemax channels ARE part of the preview.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Do we get the CW in Biloxi Mississippi
Questions
•
U-verse TV Equipment
I recently had to have my U-verse upgraded to fiber optic cables. It seemed to work at first, but now I have a big red x on the screen and cannot get Uverse to load on 1 TV. The DVR is not available on either TV. Desperate for any help to troubleshoot this. Thank you!
Questions
•
U-verse TV Equipment
Why is the number 5 on the remote different on s30-s1b? Does it have a special function?
Questions
•
U-verse TV Equipment
Closed
can i get another wireless box for new tv in kitchen and how much
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Closed
Stingray Music error "player could not be tuned to unexpected error" I have have unplugged TV from box, reset box and still having issue.
Questions
•
Watching U-verse TV
I have purchased updated TV's. I can only get the HDMI hookups to work on the DVR box. My other additional boxes don't work with direct plug in. I have to use an RCA (red, yellow, white) to HDMI converter for the boxes to work with the TV HDMI hook up. WHY ?????? Am I doing
Questions
•
U-verse TV Equipment
I have not changed wireless plans and I am unable to login to Max as I have been. I keep getting the can’t verify subscription error. Anyone else having this issue?
Questions
•
Max Login & Installation
I have a plan that allows for Max and there is no tile to click to activate it.
Questions
•
Max Login & Installation
Accepted Solution
I thought our att account Alison included Paramount plus???
Questions
•
Watching U-verse TV
Uverse malfunctions many times daily - picture either freezes or goes black and then the dvr restarts. Unwatchable. Have checked all cabling and all signals. Have done non-disaster and disaster recovery. We need a replacement dvr box. This is for my dad - he's elderly and needs help.&n
Questions
•
U-verse TV Equipment