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Uverse owes me money and refuses to pay

I was a loyal, never once late on a payment, Uverse 300 customer for over a decade. When I decided to cancel my subscription, I neatly packed all equipment and mail it on time. I received the email, "Congratulations your equipment has been returned." About 2 weeks later they charged me $164.02. I ca

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Problems when playing recordings; corrupted recordings

We have a problem that affects many, but not all recordings. When we play back a recording, it does not begin normally. Instead, the image freezes then breaks up and there is no sound. If we try to fast-forward, the playback jumps ahead by many minutes. Sometimes it will start to play normally, othe

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89

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Finally switching away from Uverse to AT&T DirecTV Streaming

After having my most recent main DVR fail (Pace IPH8100) and have to perform a factory reset, losing hundreds of recordings, and having been told by the installer when I got the newer Pace DVR that Uverse was eventually going away and it wouldn't be possible to continue with it if we were ever to mo

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327

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How to program the remote

How to program remote after a battery change

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66

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Questions about the new U-Verse app

Just got the new app on mar 2, 2024 for my Houston Uverse account. There are several things I could do on the old app that I haven’t figured out how on the new app. I’ll just name one for now. When looking at the guide to see what is on, there are several channels missing.  Example

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5.9K

56

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Can't connect u-verse wireless receiver after installing a second router for better WiFi

Hello! Since the wireless access point that comes with at&t's internet and u-verse, I decided to install a second router (Archer A9) for better WiFi throughout the house.   So far so good. I disabled the WiFi on the at&t gateway and put the Archer into bridge mode and WiFi works perfectly.   BUT: no

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1.2K

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Malfunctioning remote control S10-S3 despite new batteries

The S10-S3 Remote that goes with the wired set-top box (STB) seems to be malfunctioning, even with fresh batteries.  The remote itself works when you press the keys, but the wired receiver does not receive the command via the infrared remote.  I bought a replacement remote on Amazon, but

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55

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uverse tv app no longer available for download in amazon appstore after latest at&t update. When will you fix it?

at&t uverse tv app for firetv broken by your recent app update. Please fix ASAP.

Questions

300

24

Cable box

I just canceled my u-verse. Where and how do I ship my cable box back to ATT?

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62

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AT&T's POA Team

I am power of attorney for my elderly aunt who is technically challenged. I am very frustrated. AT&T has a POA team that handles POAs. I sent them my POA and Drivers License. I received an auto-reply that says this: Thank you!   Your email to the Power of Attorney Team has been received.&n

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60

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AT&T Custom Work Order

I recently received a quote from AT&T for a custom work order that is needed for construction that both my neighbor and I doing with the same contractor. The AT&T work involves re-routing the drops to our homes as well as part of the line underground. I was absolutely outraged at the price AT&T has

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3.3K

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Using a TiVo box

Hi: I am going to be renting a house for 3 months, they have AT&T Fiber, and I want to use my TiVo box.   Any suggestions on how to connect?   At home I have Comcast and they supply cable cards for the TiVo, does AT&T do the same?

Questions

449

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Logging into apps with ATT credentials

I can’t log into any app using my ATT uverse credentials, I’ve tried ESPN, tbs, tnt, Starz I get not authorized or error playing video. Doesn’t work on phone iPad smart tv or Apple TV called ATT customer service and they couldn’t help

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3.7K

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Sent New BWG320 Gateway, and then sent VIP1200 receivers (3) and I see no way to hook them up together.....

Have had problems in dealing with "Customer Service". First, since my current gateway/modem is now not receiving any updates, I called and they sent me out a BWG320 gateway.  They did not look and see that I also have U-Verse cable, and I saw there was not a way to connect the new gate way wit

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60

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Can?t get signal

Screen says no signal

Questions

173

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Incoming phone calls freeze U-verse receiver

We have bundled U-Verse TV, Internet, and Phone for several years now. In recent weeks or maybe the last couple of months, on the now rare occasion that someone calls our "landline" (actually digital phone but the same number I have had for 30+ years), and we are watching TV, the U-Verse receiver (a

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46

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No Sound from UVerse

I have no sound from the UVerse boxes in my front room or one of the bedroom sets. Other rooms work just fine.... I have reset everything several times. Regular TV and streaming services work fine . What am I missing?

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9.4K

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AT&T TV program pricing

I hope someone from AT&T will read this. I had to cancel my u-verse u200 tv service because I couldn't afford it anymore with my fixed retirement income. However, I've been thinking since then about how AT&T and retired folks could have a win win situation. The price I have here is old and

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415

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U-Verse Gateway

My gateway was deemed "bad and needs to be replaced" by support. I was sent the new gateway (without the coax connection) and now I can only watch cable on my 1 wi-fi receiver on the back porch. Is it possible to just pick up an ethernet over coax adapter at Best Buy to make the new connection?

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56

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"Too many sign-in attempts" error code.

Once again the "Too many sign-in attempts" error code has returned. In order to log into either my ATT account, DirecTV account, or verify my subscription using a firstick app I need to reset my password. The login issue shortly after the data breach. Called tech support and they had no clue.  

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96

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