
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Can I upgrade my modem and router and use a cox panoramic wifi router slash modem on my att internet
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I was supposed to receive $200 in rewards and have only received $100,.. the Reward Center says I've redeemed 1 cats of 2, where is the other reward card?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?
Questions
•
Account Features
Accepted Solution
Official Solution
Hi all, I have one phone on my wireless plan, and I also pay around $45/mo. for internet services. I'm being charged $121 a month. My current phone is paid off. When I expand the "Wireless" portion of my bill, there are two charges. One "shared plan charge" for $35.32, and then a charge
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
Learn why you may be getting it, how to avoid it, and protect yourself Who out there loves to be inundated with unsolicited emails? This digital wasteland of mysterious messages clogging your inbox. Also known as SPAM, appropriately named after that mysterious meat-like substance that most want n
Questions
•
AT&T Mail Features
Accepted Solution
Official Solution
I want to know if there's a way to request upgraded service at my address. AT&T only seems to have standard phone lines run to my home. DSL just is not cutting it for 2 parents working from home, and a daughter also in and out of zoom meetings for school. I've seen examples of people requesting
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
There is a person, let's call him Ray - Ray has a home phone with ATT. I know Ray, but I am not sure Ray has my best interests at heart. Recently, people trying to call Ray have been getting redirected to my phone - our numbers have completely different area codes. It happened several times and t
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
I have an AT&T Gateway (router/modem) on the first floor of our house and we're trying to get a second router upstairs so we can extend the range, and have better connection throughout my home and have ethernet connected to my PC and consoles. which routers are compatible with AT&T fiber ?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Recently tried to port my number from Spectrum Mobile/Verizon to AT&T... I am unable to receive incoming calls from outside of the AT&T network. We’ve spent over 5 hours on the phone with tech support going thru their troubleshooting steps TWICE and both times they said that they would call
Questions
•
Wireless Account
Accepted Solution
Official Solution
i have a payment agreement for 2 split payments and i accidently payed the first payment on the regular payment screen instead of the payment agreement section. will my payment still show that i kept the agreement since i payed it on the date agreed on and the amount for the first payment agreed upo
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I stupidly activated ip passthrough mode on my Nighthawk Mobile hotspot through google chrome not necessarily knowing what it did and cannot connect to it to disable it.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I have AT&T pre-paid plan. I will be traveling to Frankfurt, Brussels and Amsterdam. What do I need to to do for my phone to work in these cities?
Questions
•
Plans & Features
Accepted Solution
Official Solution
Hi, will I be able to receive SMS messages sent from USA in Poland? What kind of plan do I need to get? Thank you.
Questions
•
Network Coverage
Accepted Solution
Official Solution
I spoke to customer support. They said they would take care of it. I was supposed to receive a call. Nothing yet. Can anyone help me close it?
Questions
•
AT&T Mail Setup
Accepted Solution
Official Solution
I'm traveling outside the country for 6 months and I want to discontinue ATT wireless. How do I keep the number so I can activate the same number after I return back?
Questions
•
Account & Usage
Accepted Solution
Official Solution
I'm trying to combine my Internet service account with my Wireless (cell phone) service account to make auto-pay for both. I made an online login ID with my Wireless service first and am trying to combine the Internet service with that existing login ID, however, every time I try to do that, it give
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Our family upgraded several phones during a current promotion, two of which are Christmas gifts. While ordering, it said they would not arrive until mid-December however the two phone which are gifts have already arrived before December 1st. How long can we hold the new phones before actually activa
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Our home wifi system was recently found to have been hijacked. since the incident we have had issues with our phones. Going from poor to no connection, when we used to have 3-4 bars, not received text messages, especially from each other. Does Active Armor prevent us/our signal from bei
Questions
•
Apple
Accepted Solution
Official Solution
Setup of Nest/Google Mesh WiFi want exceedingly well. We now have very fast internet all over. Just one problem: I cannot get the the AT&T U-Verse Wireless Receiver (Cisco ISB7005 Internet Protocol Set Top Box) to connect to my new network. The only workable sol
Questions
•
U-verse TV Equipment