Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (41.2K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

turn off tv

I hooked up my insignia tv and all works great. Except when i turn off the tv with the ATT remote, i get the scenery screen and "press ok to turn on tv". If i press power again, the tv comes on. How do i get a blank screen with the remote?

Questions

223

1

0

Accepted Solution

Official Solution

Can I get two months of free service?

I have a att prepaid phone that a friend gave me that doesn't currently have service,can I get the two months of free service?

Questions

161

2

0

Accepted Solution

Official Solution

7726 not working

I have been trying to report text spam for about a week. There has been no response what so ever. Is this system not working? Is my phone hacked? What is the problem? I have rebooted my phone and still not working.

Questions

1.6K

1

0

Accepted Solution

Official Solution

I want to leave the family plan my husband is paying on

My husband did not inform me or my kids that the service would be cut off because he is behind on payments. Most of our daily lives are connected to our phone numbers and we don't really want to start over completely because they are in college hours away. I know I'd still have to finish paying off

Questions

220

2

0

Accepted Solution

Official Solution

ATT Censoring group chats?

When trying to see the letters "USAA" in group chats, the message fails and reads "Unsupported content". I've tried both Google Messages and Samsung Messages. Both fail. All messages without "USAA" work. RCS is turned off. Sending "USAA" to a single person works. Just group chats fail where its MMS

Questions

181

12

Accepted Solution

Official Solution

ATT Cell Booster - SOS only?

Praying I don't just have a dead paperweight now. I have an ATT Cell Booster (the 4G one, misleading name since it is ethernet and not a booster), and all of the sudden yesterday, my phone starts showing SOS only and zero bars as the signal. iPhone 12 Pro Max. My wife's phone, iPhone 14 Pro, is show

Questions

789

90

Accepted Solution

Official Solution

Account suspension

Hello, I'm in Europe currently and don't know when I will be back but I can't suspend my plan because there is no connection in Europe so the system cannot identify it's my so how can I suspend my account?

Questions

237

8

0

Accepted Solution

Official Solution

Fiber install on new power lines

Hi all - I have a few acres and a home outside of San Antonio in Bexar county and the electric company (CPS) notified me they are going to be changing out the electric poles on my property.   Does anyone have a contact for AT&T to see if they can also replace the existing copper lines

Questions

181

1

0

Accepted Solution

Official Solution

AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

895

17

0

Accepted Solution

Official Solution

Using Prepaid Account Balance as Payment

I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d

Questions

411

1

0

Accepted Solution

Official Solution

Closed

Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

Questions

1.1K

7

0

Accepted Solution

Official Solution

I need help getting AT&T to service the fiber line at my address

There is a ATT fiber line running on my property but ATT says they cant service my address. Since line is already run, who do I need to talk to to tap into it? I was told to ask for provisions and engineers dept via private messaging??

Questions

326

9

0

Accepted Solution

Official Solution

Current AT&T customer and want to switch to prepaid plan with same number

I am currently a regular wireless AT&T customer and my dad wants to gift us the prepaid plan for Christmas. When I go through the steps to purchase the prepaid plan and look to transfer our numbers it says it cannot be transferred. The person in store said it should be able to. Has anyone succes

Questions

725

3

0

Accepted Solution

Official Solution

Using Your att.net on a Blackberry Device - Solutions From AT&T

We’re updating the way that you connect your AT&T Yahoo Mail to your BlackBerry device in December 2018. You’re impacted if you use Blackberry 10, BlackBerry 7 or earlier devices.   What this means for you You may be asked to sign in again to your AT&T Yahoo Mail account and may need

Questions

3.8K

11

0

0

Accepted Solution

Official Solution

Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

245

2

Accepted Solution

Official Solution

Transferring phone number to a prepaid account (prepaid sim not working after a week has passed)

I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a wee

Questions

470

3

0

Accepted Solution

Official Solution

Transferring my AT&T number to a new carrier

Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?

Questions

756

2

0

Accepted Solution

Official Solution

How do I cancel my DSL Internet service online

I’ve tried calling the customer service number during business hours and continue to receive a message that they are closed. I need to cancel my DSL Internet service...am I able to do that online or do I have to speak with an agent (when they’re back to work and answering calls)?

Questions

255

1

0

Accepted Solution

Official Solution

Text message logs

Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my

Questions

9.6K

6

0

Accepted Solution

Official Solution

4G and wifi calling not working

I have a Moto G30 XT2129-2 from India. I took a new AT&T sim in Vestal and only got a 3G (H) network everywhere. My phone is a 4G and wifi call enabled device, but even with this I'm unable to use these features with AT&T. Kindly support

Questions

322

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.