ATT started putting up the lines around September of 2021, (As of writing this it is currently April of 2022) I did not ask about it until I actually noticed it which was around 2 months ago, The fiber lines would need to run (According to google maps distance calculators) about 1,245 ft. The n

I literally cut the wire to the house doing yardwork. I just need a technician to come to the house and fix the wire. Nobody is answering the phone.

Last week I decided to upgrade my wifi from 1000 mbps to 2000mbps. AT&T let us know that this would require installation of a new modem.  We scheduled the appointment for the following week on Monday (8/8/2022).  The technician arrived and was unable to install the new modem.  He

I am currently an ATT fiber customer and am about to have landscaping work done near where the fiber cable is buried. We have already arranged to have someone come out and mark the location of the cable, but I understand that there is still a risk that it could be damaged.  I would like to hav

I have recently built a house and have been absolutely frustrated trying to get internet service (or any service) to my house. The parcel of land that is mine was given to me by my parents who have AT&T U-Verse at their address. I have not been able to explain this over the phone to anyone at AT

I am trying to contact AT&T regarding the right of entry agreement currently in affect at our home owners association. I've not had any success with numbers on the various AT&T websites

I have been using old ATT internet using phone line and Motorola modem (I got from ATT) but it is too slow for work. Clocked at 450 kbps on one of this check-your-speed sites. I would like to upgrade to U-verse where I plug phone line into modem which I then plug into laptop. I think they call t

On November 11, 2022, AT&T had a huge pit dug at the front of my home, on the property line shared with my neighbor near the street. They claimed it would be filled the next day, which naturally was just total (Edited per community guidelines). Over 100 SF of lawn has been destroyed at the front

I was working on a cellular connection when starting my job in a new home after moving from out of town. Did not get to witness technician doing the install. The technician put the gateway on a kitchen counter nearby where the previous homeowner had the green port at. I am very dissatisfied with the

The neighbors on both sides of my home have att internet. Why is my address unserviceable? What are my options?

I have ATT&T fiber internet in my new construction home. AT&T installed the ONT box in my kitchen, which is at the back of the home.  The router is in a metal smart box inside of a closet at the front of the home.  From what I can tell the two are not connected.  (see images

I saw on the video that I need to locate the AT&T box to plug into my replacement BGW210 gateway, but I only have a regular wall outlet in the main living area. Can I use the outlet to plug the cord into? 

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

My house is wired with Cat 5 ethernet connection in several rooms (two are red ports, all others white Cat 5) but when I had att come out to connect my fiber, they only connected to one port (a Red one) downstairs. I would like to move my gateway to my master closet where my ONT is located and insta

I spoke to four different people and I never got a straight answer. I'm having internet 50 installed on Saturday. I want the modem set up in a particular room but this room does not have a phone wall jack already in it. As I understand it, the modem has to be connected to the phone wall jack. My que

I ordered a bundle of Direct-TV, internet and phone service on 11/24/17. The first scheduled installation date was 12/11/17. That is way too long to wait so I called on 11/28/17 to move up my installation date, and the rep moved it to 12/1/17 with the tech arriving between 9-11am. I got a confirmati

I had a technician come out in Oct 10 to fix my connection problem with my modem. He moved the modems location and created a new phone line in my dining room for the set up. Since then, I’ve noticed cords and outlets getting very hot to the touch. Today it rained and one side of the wall with two ou

I subscribed to the Uverse tv/internet bundle a few weeks back and scheduled my installation for yesterday 1-3 pm.  But an hour past the period, the technician said that he's not able to make the commitment without giving any reason as to why, and that a scheduler would get in touch with me.  I had

I'm going to be moving my jack upstairs, but I'm having trouble identifying one of the connectors. Two 3M IDC are connecting the blue cables, but there seems to be an odd dual IDC for orange? Is this the same as connecting  two separate IDCs for two separate cables such as blue?   

I moved in my home on December 10th,This is a new build that i was told that was wired for ATT I made an appointment for December 13th back in November. I sometimes work at home so i wanted to get service as soon as i moved in. Day before my appointment i was called to reschedule, Dec 17th. Get a ca