Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (11.6K)

Relevance

Accepted Solution

Official Solution

International Travel Pass

Hello,      I will be going overseas for a few weeks and got the basics on what is charged for usage, but I have two questions that just want to know the setting my iPhone needs to be in.  If I’m using my phone on Air plane mode with Wi-Fi, will that trigger the $10 day pass?&

Questions

891

3

0

Accepted Solution

Official Solution

Cannot access internet using cellular data with Secure Family app

I have installed the companion app on my kid’s iPhone and set bedtime limits from my iPhone. However, during the day, when he should have access to the internet using cellular data when away from any WiFi, his phone is not able to get access, even though he had four bars of cellular signal. However,

Questions

228

1

0

Accepted Solution

Official Solution

Hubby turning off my phone, can I reconnect myself and how?

I have my iPhone 12 Pro Max on an AT&T service plan with my soon to be ex husband. He is the primary. (Assuming my phone is paid off/no monthly payments due to own it) If he has my iPhone service turned off, can I take my iPhone somewhere else or back to AT&T and start service again myself?

Questions

482

2

0

Accepted Solution

Official Solution

Green Box in Back yard needs to be removed

Hi, I have a green box that has ATT on there, it also mentions underground cables of some sort, but I would like to know if I can remove that or at least relocate that? I'm planning on doing some work in my back yard and that is in the way.

Questions

3.7K

3

Accepted Solution

Official Solution

Bill overcharge text message scam?

I just received this text message: {{MY NAME WAS HERE}}, we accidentally overcharged your phone bill past 4 months. Please accept our apology and this iPhone 11 as a compensation a5ev.info/UdpUxlbkpr...is this a scam?

Questions

113.3K

76

0

Accepted Solution

Official Solution

5G Option not available

I’m currently using the $75 at&t prepaid plan and I didn’t have the 5G signal and the 5G option on my phone settings. I’m sure that AT&T states that my current plan will allow me to use 5G. I’ve tried changing 5G SIM card and E-Sim but still no luck. On an unlocked iPhone 13 Pro.

Questions

1.7K

8

0

Accepted Solution

Official Solution

Apple watch 7 won’t connect to cellular

Got my Apple watch two days ago in At&t store, I have a 13pro, they couldn’t get it to connect in store, told me to take it home and try in a few hours, spent two hours on phone with customer service they couldn’t help me went back to the store next day and after them trying everything got sent

Questions

12.2K

10

Accepted Solution

Official Solution

Wanted to add a secondary phone number on my iPhone that would be a PREPAID Account

Why is this so complicated?

Questions

191

5

0

Accepted Solution

Official Solution

Cellular data in Iceland

Me and my dad will be in Iceland for two weeks, will our cellular work there.

Questions

6.7K

3

0

Accepted Solution

Official Solution

Suspicious ATT Free Msg

I have received several text messages such as: ATT Free Msg: November bill is paid. Thanks,  Here's a little gift for you: r5kr.xyz/Ju9PHL3oFu This seems suspicious to me so I did not click the link but am wondering if anyone else have received similar text messages.  thanks

Questions

106.2K

186

Accepted Solution

Official Solution

How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

1.8K

6

0

Accepted Solution

Official Solution

Cancelling line with installment plan remaining

My daughter's new iPhone 13 Pro was stolen. We got the new phone by trading in her old iPhone X and got either $700 or $800 for the tradein, can't remember exact amount.  The iPhone 13 Pro is about a month old.  If I cancel the line I understand I owe the remainder of the installment plan

Questions

2.2K

3

0

Accepted Solution

Official Solution

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions Resolve issues like: Password Issues Login/ Sign-in Issues Webmail solutions Compatible Browsers Email going to trash Client setup help POP Settings Spellcheck Mail Delivery Error Announcement: If you received an email to set up password recovery options

Questions

464.8K

143

Accepted Solution

Official Solution

Clubhouse Forum Invite

Hoping I can get a free clubhouse forum invite. @dmasclub

Questions

144

7

Accepted Solution

Official Solution

How do I retrieve a lost draft?

Last evening we were writing up an email (it took my secretary over 3 hrs). Somehow it disappeared a few times but it was saved to drafts. Except the last time. It disappeared and now its not in the drafts. I checked all folders. Not in Sent, Trash, Drafts, Spam or Archive. Is there a way to recover

Questions

383

2

0

Accepted Solution

Official Solution

Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi

Questions

132

4

0

Accepted Solution

Official Solution

Want to move from 6S to 13 on prepaid acct

Want to buy an iPhone 13 from Apple, then move everything over from the 6S. (And rejoin the 21st century.) How do I proceed? TIA!!

Questions

37

1

0

Accepted Solution

Official Solution

Hello

So, I have here a Iphone 7 plus. It is a US variant, as the technician told me here. I reside here in the Philippines and I cant unlock may iphone because it is AT&T locked and the previous owner has forgotten her icloud acc. So I was wondering if you could help me how can I open this phone and

Questions

77

2

0

Accepted Solution

Official Solution

Activate my prepaid iphone

Hello I have my AT&T Sim card I have my account number / pin from a previous carrier can I set up my iPhone myself so I can keep my existing phone number. My SIM is prepaid.

Questions

29

3

0

Accepted Solution

Official Solution

Where do I find wireless password to connect iPhone, iPad to Wi-Fi?

Where will I find the passcode to connect my iphone and ipad to wi-fi?

Questions

6.8K

1

0

Not finding what you're looking for?