Recently got a BGW320-505 delivered and setup to my location and noticed a few changes between that and the 210. The wifi connectivity of it is amazing. Solid speeds on ethernet, 950 down 920 up. Usually ingame with the 210 I would get 1 ping or 2. Now with the new 320 I cannot get under 20. Is ther

I have been looking forward to changing to Att fiber since my brothers neighborhood had the lines ran a year ago and spoke well of the service. About 3 months ago the wires were ran at my house and I have checked online multiple time to try to sign up, your website incorrectly shows it is not availa

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

Hello, Everyone:This is my first posting here in the AT&T Community Forums... I am looking forward to learning from everyone or anyone who is willing to take the time to share their specific insights of knowledgeable experience. With that said, here is my specific question(s):Is there anyone here in

This is ridiculous. I originally had DirecTV and internet scheduled for installation on 11/28/2018. The technician was at my house to do the install then found out DIRECTV isn't allowed in my area and that U-Verse TV wasn't offered. He said he could still install the internet but I would need to con

Over two months ago, I had ATT fiber installed in my new construction home. They nested the router box into the wall. However when the tech installed it, the screws went through the wall. And unfortunately we did not notice it until later that night and the tech left. So multiple phone calls to

I live in Pittsfield Township, MI 48197 (between Ann Arbor and Ypsilanti). It appears from coverage maps that nearly the entire town has fiber access as of Summer 2022 except for our subdivision. It's available just across the street on multiple sides, and we frequently get mailers and emails about

Hi,  Like many Americans I work hard from sun up to sundown, and I call AT&T from my cell phone with AT&T service.  My cell service is poor in my area so I utilize a Microcell which has proven unreliable.  I have had the shoddiest and most unreliable internet connection for over a year.  Every singl

I was getting fiber finally installed and was hoping someone can explain the basics of the setup. Does it flow like this. Fiber line from poll > (no junction box?) > ONT box > (via ethernet cable) to router I'm trying to get them to send me a fiber line so I can pass it through my attic

Hello, I recently built a new house in a neighborhood in Madison, right within the ATT Fiber Service area. In fact, the availability of Fiber was one of the reasons we picked the lot we did - it's a necessity for my line of work due to regular large file uploads.  I called in October to ensur

Can you please send me who to contact for a utility availability letter for a proposed new subdivision that I will be developing? Thank you,

We have been given the runaround for 4 months now on fiber installation at our new construction home. Our street is just an extension of an existing street, where the houses have AT&T fiber (our street is less than 200 yards of an extension, so it would not be a huge project to service us). We h

AT&T cut corners by hiring a third party to install fiber optic in our neighborhood. No one inspected the work and it turns out they missed multiple houses. We signed up to upgrade our internet to fiber optic and now can not due to the incomplete work. We will now be without the service we signe

I was wondering if ATT had technicians that could come out and hardwire cat6 ethernet in my home. I have an extensive network of devices on a gigabyte line and I need some of them to be hardwired by going through the attic then down the walls. Please let me know if this service is available. Than

My property was damanged while installing the fibre optics cable. My attic ceiling is cracked and no one responds at SEDGWICK. 18553654976. Is this the correct number ? 

I am trying to understand how at&t can have fiber internet all around me. Even as close as 2 streets over but I do not have it. I am also paying the same price for 10m that someone would pay for 300m on fiber.

I had fiber installation scheduled on July 1, 2023 and when the technician came he said he couldn’t complete the job because the pipe underground needed to be moved so he could access. Apparently when my new development was built, they adjusted the sidewalk right over the fiber pipe. The technician

I just moved into a new construction home. AT&T is the only internet provider who services this sub division. Within the last couple of weeks AT&T has paused instillation of new internet services due to a compatibility issue with the lines. They haven’t paused service for existing customers

Has anyone else had a problem with a new construction home and having there internet set up ? All of my neighbors have at&t and are doing just fine but when it came to mine it was a problem and its been over 2 weeks and still haven’t heard anything back

I have had my internet since 4/2023 and the exterior wire is still exposed. All of my neighbors have had theirs buried. Who do I need to contact to make this happen? Frustrated!