Why on earth would I be getting a refurbished phone on my new AT&T plan. The other 3 phones on the plan are brand new.  How can I get this fixed?  Seems rather fishy to me.  Can we say "Lemon Law".

How do i get the 250 reward card for coming over to at and t and activating a new line/acct.

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

I was promised a in store brand-new cell phone 08/29/2017 along with a credit of a $120 At&t has decided not to honor what they said and the notes reflect the conversation. I made several calls for them to honor  what they have said each time has been a horrific experience. The most reason was stan.

On 12/5/2014 I had to cancel my service with AT&T.  First issue, I ordered an iPhone 6+ over the phone (first & last time ever doing that) and was told my phone would arrive in 3 business days.  I got my shipping information in an email later that day and the dates were between 11/6 - 11/27.  Second

Hi i was part of a family plan and upgraded my phone to samsung while at the time I moved to Beaverton... Since the store did not have the specific samsung phone they shipped the phone to my home and since I activated, I had issues with coverage... AFter repeated escalations, decided to return the p

Hello!, So back in February 2022, my boyfriend and I decided to leave our last service providers to come to AT&T since they were having a promo for up to $1,000 off of the new iPhone 13 Pro Max. I had the 11 Pro Max and got $1,000 off of the new iPhone 13 Pro Max (256 gb). My boyfriend had t

I went in to an AT&T store to upgrade to FirstNet after an employee previously noted I qualified for it when activating my new phone. Since I have the iPhone 14 pro max, all it required was an eSim update with the press of a button after setting up the account on the store iPad. The process was

Due to all that is going on for the last 1 1/2 I have needed to cancel a phone line that has been UNUSED. I got around to calling and was told I have to pay for an additional 21 days FOR AN UNUSED line. I have been a customer for over 20 years, STILL paying my bill though I am affected financially

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

I require your immediate attention to get a resolution to the unwarranted charge to my wireless account.  I am requesting a representative with the proper authority at AT&T to contact me to resolve this issue immediately.  I am contacting your division because I have called AT&T's billing and custom

AT&T,   I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask

So I switched to AT&T, and for Mothers Day I order phones for my 5 aunts, my mom, 🙄 my brother and sister just because they aggy and myself.. so 9 phones total I paid taxes for. As I’m setting up services and speaking with agents it was promoted to add more lines and get my family members to sw

I have been a long-term At&T customer and I have recently become so disappointed and frustrated with the service and customer support. Back in February, I was offered an opportunity to upgrade my daughter's phone early and I wasn't supposed to be charged the remaining amount owed on the phone. I

I'm hoping to receive some guidance about next steps to resolve unauthorized charges on my AT&T bill that have lingered for many weeks. I have spent several hours (more than one occasion) with customer service, and (most recently) was told I would receive an email or phone call and exp

I have never opened an account with AT&T and when I tried to call because I have no information on an account no number or anything they wouldn't help. Looked at my credit report and says Enhanced Recovery Corp has a credit from AT&T under my name. Can't even find a number for ERC. This is f

I had constant problems with ATT and then finally switched to somebody else. ATT tried to keep billing me and wouldnt stop. I fanally had to stop them on my credit card. Even though They actually owe me money they continue to harass me now years later.   If you are having similar experiences

Lousy service, lousy customer service, lousy bill pay, inadequate personnel to serve customers appropriately, no special rates foe old folks, too many recorded messages,  AI, just plain lousy.

I was on a cruise last week and my 5 year old son took his ipad that is linked to ,y daughters account. She informed me that he has $600 of international data usage. She has called at&t and they have not helped. We didnt change anything on it. He did have it on to play games. But never Did it wo

If anyone knows how to ping a customer care rep, I'd love to have someone hear my tragic tale.I was minding my own business, watching my ATT fiber get installed (which is great, btw), and a wireless rep pulled up and started promising the world. I was only paying $90 a month at google fi, and I rep