I am now being sent to collections for $97.04 non return of equipment. Strange thing is that I returned the equipment and have the receipt from fed ex for the consolidation return.  I contacted att Directv when I received the first past due notice.  After the annoying ‘try to get someone

Good afternoon Credit and collections Yesterday I  made a payment with an ATT debit gift card and with my bank debit card at 630am and error occurred at your end now on my bank and my debit gift card were charged and my device never got paid. Frustrated that everyone keeps giving me the runni

If anyone knows how to ping a customer care rep, I'd love to have someone hear my tragic tale.I was minding my own business, watching my ATT fiber get installed (which is great, btw), and a wireless rep pulled up and started promising the world. I was only paying $90 a month at google fi, and I rep

I ported over from Verizon in February 2017.  I walked into an AT&T retail location where a sales rep offered 2 promotions.  1. Free iPhone 7 when you have DirecTv and port over from another carrier.  2. BOGO on latest smartphones. The store had signage up for both. We chose the iPhone offer (alread

I’ve been an ATT customer over ten years. I have 8 mobile lines / devices on my account. 2 weeks ago I upgraded one of the devices - ordering a new iPhone- thru the app on my phone. It asks where I want to ship the phone and it’s for my son who is at college so I put in his address. A day or two lat

(my complex has a contract with ATT so I have no choice but to have them for internet) I have been on the phone with ATT for 3 days straight trying to get my internet connected and i’ve been hung up on more times than i can count. They took 200 dollars from me than told me I can’t get internet. I’ve

My wife will be in Malibu,Ca and point dune area for the next few months. Your service is unusable at home there and spotty at best through out the Malibu/point dune area. I had to go buy a T-Mobile device so she could feel safe at home. Guess what 5 bars! AT&T 0-1 bars and constantly in SOS mod

Anyone else get told that they won’t get charged roaming when they arrive in Central America from an ATT agent and then get back from the trip and have 400+ dollars in fees. Have spoke to many agents on phone and they have confirmed the three countries my family visited were covered; however they ca

Neither of the two new android phones I recently bought do not allow me to post ANY videos on my ig story for some reason BRAND NEW phones both bit the only feature not working is posting videos to story & I've now wasted 1p00s of dollars on to phones useless to me without this & I don't lik

I ordered ATT Fiber 1000 installation June 2nd. Yesterday a technician came out to my single-family house and did the inside portion but said a bucket truck would have to come out today to finish the installation.  The bucket truck was here for awhile, with the tech not talking to my wife at a

Traded in my phones, returned the new ones within the 14 day return period and now the store tells me I cannot have my trade in phones back. Never informed me of this when they took our phones after copying the info to the new phones. This is not right and should be criminal. How can I gwt my phones

I have tried everything possible to login to HBO Max, but it simply doesn't work; just like most of AT&T's sites and subsidiaries. I've made several calls to AT&T and HBO tech support and get no help. Eventually, they agree to send an email to help me out, but the email never shows up. This has happ

UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Why on earth would I be getting a refurbished phone on my new AT&T plan. The other 3 phones on the plan are brand new.  How can I get this fixed?  Seems rather fishy to me.  Can we say "Lemon Law".

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

Hello.I am new here, my name is Andy.I am right now 1 hour on hold, waiting for someone to assist me with the activation of my sim card, this is so ridiculous

I had a rep come to my home before a scheduled install for fiber, to offer wireless service. He stated that he could match our current bill amount and also get us new phones and incentive gift cards. I have been trying to reach out to him for a week, since my bill ran and is set to be more than $80

AT&T has the worst customer service I have ever experienced. Everyone is outsourced from India and lies about the "deals" they can give you. I have the transcripts from the last five agents I have spoken to who all triple confirmed I would be getting a plan for a certain price. Not only did they

I have been trying to unlock an old phone for the past week. Tried multiple times online, all I get back is "we are missing some info and cannot unlock your phone now" doesn't tell me what issue it is. Spent 45 min on the phone with customer service the other day only for them to tell me that it wil