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Obnoxious Door Sales

What do I have to do to get these AT&T salesmen to stop coming to our house every other week? They are unprofessional, rude and condescending to my wife and I will absolutely never choose AT&T for this reason.

Questions

26

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Excessive Data Usage

Beginning in Mid-May my monthly data usage jumped from 30 GB to 140 GB with no change to my personal usage whatsoever…. I have the premium plan so it doesn’t cost me any extra but that is close to a 500% increase. What should I do or who do I need to contact for this matter?

Questions

16

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Managing email to text preferences

Does anyone know how to manage the preferences these days. The site mymessages.wireless.att.com doesn't seem to exist anymore. I'm getting spam text that have an email address instead of a phone number and you can't block those with the message app. I signed up with messages.att.net but all that sit

Questions

1.2K

7

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SPAM text from unidentifiable sender

I have been receiving SPAM text from unidentifiable senders.  The numbers the messages are sent from are in the format of 1 (210) 100-xxx where x is variable.  I forwarded the last message 7726 and I received a response thanking me for providing the contents of the unwanted message and requesting me

Questions

7.9K

14

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need help with understanding logic of call protect

Using "Call Protect" for a year - awesome app. Spam calls are not bugging me or they not even showing in the Recents. Once a week I open the app to check if I missed anything. What can I say, nothing changed in terms of the volume of the spam calls. Actually, the increased. Calling 5-15 times in

Questions

129

4

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How to report long texts to AT&T Call Protect 7726?

Lately text scammers are getting smarter by sending very long texts to my iPhone. When I try to forward them to the AT&T Call Protect number 7726, nothing happens; i.e., there's no AT&T response to send the phone number of the offending spammer.  What can AT&T do to fix this so tha

Questions

82

2

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Case number CM20200714_146220646

This is the message i received from one of your customer service representative after transferring me to various "Departments" as you call it and i still don't have any resolution for my problem.   This is the message i received from At&T: AT&T Free Msg: Hello Ash we already file a case for creditin

Questions

100

2

0

Got a new line for BOGO offer, but the line gets many spam calls!

Hello,I purchased 2 iPhones with BOGO offer on June 5, 2019. 1 upgrade and 1 new line. The phone for the new line delivered and activated on June 9, 2019. The problem is the new number I got previously used for some kind sports agency so I get lots of spam calls/texts. I talked to AT&T chat agent an

Questions

156

3

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Block robotext from email

I have an ongoing problem with getting unwanted text messages from random email accounts, typically gmail. They typically have a link, which I never click.  I can get several each day, sometimes late at night or early in the morning.  The links appear to be for (Edited per community guide

Questions

324

11

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I don't have an AT&T account

I don't have an AT&T account, but someone else does, and has used my email address. He's resident in Texas (I'm in the UK) and has (or had) U-verse, DirecTV & HBO Max, plus a bunch of other nonsense account addons. I haven't however found a way to contact AT&T to correct this, as it

Questions

242

6

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Cancelling Service

I am having an issue with Identity Theft and Fraud both with my credit and my AT&T account. Someone stole my information and purchased 4 iPhone 12 max pros on my account. AT&T swears they have done an investigation however they also say that in order to verify our account to purchase these p

Questions

75

5

0

Can't delete a "bellsouth.net" email account.

Several hours trying to delete an old "bellsouth.net" account. Several hours with instructions that are not even accurate and hours with a help desk. They don't have the ability or knowledge on how to delete the account. Same answer... Wait 60 days without touching it and it will automatically be de

Questions

56

6

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MY PHONE WAS BLACKLISTED AND ITS NOT EVEN AN ATT PHONE.

I bought my son the s21 5G July 1st 2021 BRAND NEW FROM US CELLULAR!! For 12 hours today I have been on the phone trying yu fix this issue. US CELLULAR don't in any any way have it blocked samsung don't fcc don't know why it is. CTIA is just as confused as I am. My son's dad added him to his plan wi

Questions

58

2

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My Sprint number is being marked as SPAM Risk on ATT phones

I am not an ATT customer. I am with T-Mobile/Sprint. I am a realtor and many clients and colleagues are telling me that my number is flagging as a SPAM Risk. I've checked with everyone who has alerted me and they are all ATT customers. This is hurting my business. How do I get my number removed from

Questions

125

1

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7726 SPAM reporting not working?

I am pretty much a daily recipient of spam by text. I was routinely in the practice of forwarding these to 7726 to report the numbers to AT&T. I would forward the text, then I would get a response from AT&T to then send the "number" from which the text had come. Once I did that I would get a

Questions

566

3

AT&T ActiveArmor Not Working with AT&T Prepaid eSIM

I just activated an AT&T pre-paid line on my iPhone using eSIM. The physical SIM has a T-Mobile SIM card in it. I downloaded the AT&T ActiveArmor app and registered (i.e., entered in my AT&T phone number, got the verification code, entered the verification code, all good). Now, in

Questions

304

6

0

ERROR MESAGES: 553 5.3.0 / 550 5.1.1 / 550-5.7.25

In the past 5 days, my website (www.bimbo.gr) started receiving undelivered return email messages only for Gmail accounts -probably bots- where they created accounts on the website as "customers". After that, I cannot send any emails to Gmail accounts, but randomly; some days I can deliver, and othe

Questions

68

1

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Spam

I’m getting five or six spam emails on my iPhone att.net account which is yahoo. Most of them reference McAfee but not all. I also have a separate Gmail account and I never get spam.

Questions

65

3

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SIM card hack Att employees give out your info

I had a SIM card hack , Att employee changed my pin for a hacker going into Att store  The hacker then got acc to my emails , every pic I took , remember every email !! the hacker then stole 38,000 from me  att Fraud department doesn’t answer phone. Att sends me a email saying yes I

Questions

43

3

0

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

1K

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