I subscribed to the Uverse tv/internet bundle a few weeks back and scheduled my installation for yesterday 1-3 pm.  But an hour past the period, the technician said that he's not able to make the commitment without giving any reason as to why, and that a scheduler would get in touch with me.  I had

I had a technician come out in Oct 10 to fix my connection problem with my modem. He moved the modems location and created a new phone line in my dining room for the set up. Since then, I’ve noticed cords and outlets getting very hot to the touch. Today it rained and one side of the wall with two ou

Hello, The City is burying the power at our residence and we were instructed to contact AT&T to have the AT&T lines buried so that the poles could also be removed by the City.Could you please put me in contact with the appropriate party at AT&T who could help with this?Thank you!

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

I moved in my home on December 10th,This is a new build that i was told that was wired for ATT I made an appointment for December 13th back in November. I sometimes work at home so i wanted to get service as soon as i moved in. Day before my appointment i was called to reschedule, Dec 17th. Get a ca

So i just received another call telling me that it will be an estimated Date of Jan 17th for completion of the facility issues. This has been going on over a month. NO one can give me a straight answer and every post i see on the Forum no one has ever came back and stated my services are now connect

This happened approximately two years ago. I thought that repairs or terminal installation was done on another property but this wasn't the case. I found out that nothing had been done in all this time when I tried to order At&t internet. A tech guy came out to attempt installation but he mentioned

Hello i am about to have a tech come and do the installation in a few days. Is it possible for the tech to do all the installations outside? If anything have it done in the garage which is basically almost the center of the house? Because my parents do not want anyone inside especially with the viru

I bought one of these more than one year ago because we were experiencing a poor Wi-Fi signal in the areas of our house farthest from our router.  A technician sold it to us and said all we needed to do was plug it in and it would work.  That has not been the case.  I recently realized that it has t

I have had the AT&T Fixed Wireless at my house for a few months now. When it works, it's awesome. For the past 3 days or so it hasn't worked. I had the issue a few weeks ago, a field tech came out, said nothing was wrong, and it magically started working again.    All the lights are green, even the

Hi, I'm actually writing this for my daughter. She moved into a house 2 yrs ago and she didn't know the previous owner owed over a $1000. to AT&T.  My daughter went to install fiber and they have refused to put in the service because of the prior bill.  She put in Xfinity but the s

I literally cut the wire to the house doing yardwork. I just need a technician to come to the house and fix the wire. Nobody is answering the phone.

I have recently built a house and have been absolutely frustrated trying to get internet service (or any service) to my house. The parcel of land that is mine was given to me by my parents who have AT&T U-Verse at their address. I have not been able to explain this over the phone to anyone at AT

I was working on a cellular connection when starting my job in a new home after moving from out of town. Did not get to witness technician doing the install. The technician put the gateway on a kitchen counter nearby where the previous homeowner had the green port at. I am very dissatisfied with the

I have been using old ATT internet using phone line and Motorola modem (I got from ATT) but it is too slow for work. Clocked at 450 kbps on one of this check-your-speed sites. I would like to upgrade to U-verse where I plug phone line into modem which I then plug into laptop. I think they call t

On November 11, 2022, AT&T had a huge pit dug at the front of my home, on the property line shared with my neighbor near the street. They claimed it would be filled the next day, which naturally was just total (Edited per community guidelines). Over 100 SF of lawn has been destroyed at the front

The neighbors on both sides of my home have att internet. Why is my address unserviceable? What are my options?

I saw on the video that I need to locate the AT&T box to plug into my replacement BGW210 gateway, but I only have a regular wall outlet in the main living area. Can I use the outlet to plug the cord into? 

Last week I decided to upgrade my wifi from 1000 mbps to 2000mbps. AT&T let us know that this would require installation of a new modem.  We scheduled the appointment for the following week on Monday (8/8/2022).  The technician arrived and was unable to install the new modem.  He

AT&T installed a brand new pole, next to the old pole over a year ago. Since then, we have all been repeatedly calling to get the lines moved. There are so many lines that are unused currently connected, and when the pole was placed it pushed all the existing lines hanging back. We have a MESS o