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COVID-19 and Home Office supprt

Local ISP Broadband and 1Gbps connection speed has been around for several years now. And, now with this COVID-19 pandemic, more and more people are working from home. In my home office, I actually have devices that use and support 1Gbps ethernet connection speeds, except one, the AT&T Microcell dev

Questions

 • Device Features

90

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0

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Mobile Sim Card Kit questions

Greetings. I'll be in the country for a few months and wanted to get a local number to make things easier while living here. I have a few questions regarding an AT&T Sim Card Kit I saw for sale on Walmart. First, in the specs, it mentions "keep your number", but my number is from Mexico and I'd

Questions

 • More AT&T PREPAID Discussions

256

2

0

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Need help with phone upgrade

I was attempting to upgrade my phones last week. A chat agent input the order, but then had difficulties with the order, and passed me around to her supervisor and the billing department.  I’ve since spent five hours with seven reps trying to get it straightened out, without luck.  Whatev

Questions

 • Wireless Account

121

1

0

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Thy go to the secured Wi-Fi hotspot?

If I purchase a package from a third party...say optimum... for secure internet access will this action keep my information and internet surfing secure? Does at n t have an option for wifi security/ internet just for the phone at hand?

Questions

 • Wireless Billing

459

2

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Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

 • Online Account Access

208

2

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Is anyone with an iPhone 12 getting 5g?

I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?

Questions

 • Network Coverage

1.1K

7

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back call log

I need a call log for 8/2020 the representative says I can get one from a corporate store but the one I called says no. I need this log for court how would I get it?

Questions

 • Account & Usage

244

3

0

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Trying to access messages on Netgear wifi located at http://attwifimanager

i have a netgear wifi that shows I have messages at the att wifi manager. I am unable to find where to go to locate these messages or how to access this manager

Questions

 • Device Features

27

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0

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Discount for access

I have 4 phones on my account, 3 of the phones, xxx-xxx-2842, xxx-xxx-2843 & xxx-xxx-4201 received a "discount for access" $20.00 discount. Why did the 4th phone xxx-xxx-9470 not receive the same discount? Lynn

Questions

 • Wireless Billing

5.5K

2

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Was this data deactivation intentional?

In the middle of March 2020, an inactive at&t prepaid phone that I own was given suddenly active (data only) despite the fact that i hadn't paid the bill in several months. I did some research online and found out that it was due to this whole coronavirus situation. The article I read stated tha

Questions

 • Wireless Account

45

1

0

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How to unlock my Samsung S3 for use outside the United States?

Good day. I'm in Colombia and bought a team of your company on ebay, but I can not use in my country. Could you send me a code or useful instructions how to do with cellular networks here

Questions

 • Samsung

995

1

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Pay off installment plan balance

I'd like to pay off my phone installment balance using the credit amount I have on my bill - how do I proceed with this?

Questions

 • Wireless Billing

62

1

0

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remotely delete a text from a prepaid phone

I purchased a prepaid phone for a lady friend of mine and she lives out of town.  Is there anyway to delete a text message on the phone from from my computer?   Thanks for your time.

Questions

 • Account & Usage

129

3

0

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Calls to Mexican mobile and landlines

Hi! Can I make unlimited phone calls to landlines as well as to wireless phones to Mexico with the 55 Mexico and Canada plan?

Questions

 • Account Features

1.1K

1

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Call Protect App

I've installed and set-up the AT&T Call Protect App and service (basic, I don't pay for the extra features). When I receive a SPAM call I both report it, and block it.  My question is, does my list of blocked numbers clear out at some time or are they there forever?  The reason I ask

Questions

 • Account Features

61

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0

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New building, little to no AT&T coverage

We just moved in to a new building in zip code 46033. Our employees with AT&T wireless are getting little or no signal inside the building (even though it's a normal steel and glass office building). Is there anything that can be done about this?

Questions

 • Network Coverage

131

3

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Modem BGW320-505

Internet drops in my back bedroom. More often now. Just wonder what I need to do to keep from dropping in my computer.

Questions

 • AT&T Fiber Equipment

129

1

0

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*Gifting Apps*

if the person I am gifting an app to doesnt have itunes on their computer can they still download the app?! I havent ever sent a gift through itunes and was wanting to but I know the person i want to send it to doesnt have itunes on their pc. I am curious if they will still be able to download and i

Questions

 • Apple

1.4K

4

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Google is locked on my motorola G7

I bought a motorola g7 and I checked the imei and it was not stolen then I realized it was google locked and have no idea how to bypass it please help me get in my phone

Questions

 • Other Phones & Devices

104

3

0

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Prepaid line usage abroad

Greetings,I have an At&t prepaid line which I purcahsed back in October 2017 when I was in the US. I reside in Turkey and kept using that line’s whatsapp on my iphone which I also bought together with the at&t line in 2017. Now I own a new phone and want to transfer my at&t phone line’s whatsapp to

Questions

 • Account & Usage

70

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