
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
i want to move my att uverse STB off of the 2Wire gateway and on to a 3rd party network switch (Cisco SG300 and/or Asus RT-AC66). i can confirm that when connected to the 3rd party switches i have full connectivity to the internet. i get signal and a video feed for 10-15 seconds and then the signal
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Is there a discount to be on autopay if you don't have AT&T Wireless and just have Fiber Internet and U-Verse? Thanks.
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
I'm using the latest version of the u-verse app on my android phone, so far I can't seem to be able to watch my local channels like I can while watching tv. Is that normal when using the app ? Thanks, David
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
In order to download the U-verse app it says I need a U-verse member number rather than att I’d. How do I get it?
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router: Roku TV 4k Fire TV 4k My Windows 10 desktop PS4 In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. Howev
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
How do I replace the U-verse receiver for my tv?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services. I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio. If you've experienc
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
As a grandfathered service, is U-verse Transfer of Service to another member of the same household permitted should the account holder die?
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
We have Not been able to Sign-in to Our Uverse APP since Sept. 12-13th!! Have spoken to MANY People in Retention, and Tech Support.....but only Two, were even Aware of this Ongoing Issue!!?? Called last week, and finally got a Great Phone Rep. half way Around the World in India, who
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
ACCN is now available on U-verse TV on channel 610/ 1610 available with U-verse TV SPORTS PACKAGE What to expect on the ACCN 40 football games 150 men's and women's basketball games 250 Olympic sports events 24-hour coverage of the Atlantic Coast Conference 15 championship-winning pr
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I am a u-verse subscriber for ages. recently I am finding that as soon as I turn the VPN on, the WiFi connection to my router drops immediately. It is consistent....no exception. This problem did not exist before. Occasional drop out used to occur but tolerable. It has gotten worse now that it drop
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Closed
I've had U-verse (U450) over 12 years now with access to AWE TV (Channel 1147), as of yesterday had message saying it was no longer available. What happened to channel? The 450 channels have never been "450 different channels" because the same programs appear on several channels and now losing a pro
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Hello! I have a couple of questions. I cannot watch my recorded/DVR shows on my U-verse app. Is that normal? If so, why in the world can’t I watch on my phone for something I pay for? I have also added on demand episodes via my app to watch, but they don’t show up on demand on my U-verse through t
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
My internet speed is terrible. I’m getting the max available and it is not enough. Att internet is the same price as my cable provider and 1/8 th the speed. But I like my uverse tv. So can I change my internet provider and keep my uverse tv?
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Has anyone tried using a Cisco 1800/2800 configured with an HWIC-1ADSL module to connect to the U-verse standalone Internet service, or will AT&T not allow anything other than their required gear? FYI, I am switching from AT&T DSL Pro to the U-verse Elite 6M service, purchasing the 2Wire 3600HGV dev
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I am trying to bridge a Linksys router to my NVG589 router to see if it improves the slow performance of the NVG589, but when prompted for the Device Access Code, I put in the code that is clearly written on the side of the router, and it says "Device Access Code Incorrect".
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I want to set up my Uverse DVR to record a channel at the same time every week. However, I can't use series record because it is a program that plays a different movie every week and the title of the movie is listed in the guide, not the program. I would think I could pick a channel and have it reco
Questions
•
U-verse TV Equipment