Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Please Update Your AT&T Email App Settings - Info From AT&T

If you received an email about updating your email apps from info@service.comms.yahoo.net, it is a legitimate email.    There is a new way to set up your AT&T email account in email apps that will keep your information even more secure. Please update or upgrade your email apps as soo

Questions

5.8K

2

0

0

Accepted Solution

Official Solution

Recover Lost Data - Android

Learn How To Recover Your Android Data and How To Create a Backup      If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In som

Questions

9K

8

0

Accepted Solution

Official Solution

Is is possible to update Android 8.1 on Galaxy J3 (2017) (J327A) to Android 9 or higher?

I have a Samsung Phone (model number SAMSUNG-SM-J327A -- a.k.a. Galaxy J3 2017), Baseband version: J327AUCS7BTH1, with Android Version 8.1.0. Is it possible to update this phone to Android 9 or higher? When I go to Settings --> Software update --> Check for updates, it says that "Current soft

Questions

1.1K

4

0

Accepted Solution

Official Solution

Upgrade Android on unlocked AT&T Branded Phone with foreign Service Provider

I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is

Questions

250

5

0

Accepted Solution

Official Solution

bgw320-505 current firmware level

Running BGW320-505 - showing firmware version 2.10.6 Is this current? If not, do updates occur outside of customer control and when?

Questions

3.9K

9

0

Accepted Solution

Official Solution

My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig?

My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig? Who should I contact about interest in 5gig internet speed? What is the process for a neighborhood to get the new 5gig internet since we already have fiber laid out?

Questions

669

4

0

Accepted Solution

Official Solution

Messaging and hotspot not working since update

Did the update w says ago and now my messages won't delete and I'm not receiving. Also my hotspot will not work. How do I undo an update?

Questions

55

3

0

Accepted Solution

Official Solution

How to group text more than 10 on AT&T

Learn what devices support Advance Messaging The Wait is over! Through 2021, AT&T is continuing to increasing the number of people you can group text. It is slowly being rolled out and tested on many devices. Check out David T's  Advance Messaging page for more informatio

Questions

207.8K

293

Accepted Solution

Official Solution

Replacing current Apple Watch service with an Apple Watch purchased from Apple

If I upgrade my Apple Watch Series 4 (purchased from AT&T) with an Apple Series 6 (purchased from Apple), will I be able to transfer my Watch service to the new watch at no charge? Do I have to replace the SIM?

Questions

788

6

0

Accepted Solution

Official Solution

Note 4 Marshmallow Update Outside of U.S

hello there. My problem is that i live outside of the U.S somewhere in the Carribean. I have a unlocked AT&T Note 4 but i dont have an AT&T sim card. Will i still be able to get the marshmallow update even though i dont have the att active sim card.

Questions

585

1

0

0

Accepted Solution

Official Solution

3G Wireless Home Phone Upgrade Emergency

On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to

Questions

1.1K

24

0

Accepted Solution

Official Solution

Samsung Tab S2 9.7" rom download

Dear all,I purchased this Samsung Tab S2 9.7" from ebay.comIt have android 5.1.1. When I connect it to Samsung Smart Switch for update, it tells "Your device is up to date". I know that this tablet have android 6.0.1 update and now it also have 7.0 update. I am from India and cant get AT&T support h

Questions

503

1

0

0

Accepted Solution

Official Solution

iOS Download times out

I ama Uverse internet customer. I have been having trouble updating iOS 10.2 on my iPhone 6S using iTunes. I keep getting an error "the internet connection timed out after maybe a third of the 2.3GB download has occurred. Tried midlle of the night ... no help, same result. Has some kind of data limi

Questions

815

1

0

0

Accepted Solution

Official Solution

Recently signed up for prepaid to get on the ATT network for a firmware upgrade.

I own an Lg g8x thinq and wanted to get to Android 10 update. It was previously an AT&T phone that was unlocked and then resold on ebay. I've been using it on cricket for a while now but wanted the new android 10 update. I've inserted the ATT sim and have proceeded through the setup proces

Questions

141

5

0

Accepted Solution

Official Solution

Galaxy S5 Active android lollipop

Why hasn't AT&T released lollipop to the Galaxy S5 Active yet???The released it to the S5 which has the same internal specs as the S5 Active, so their is no reason that makes any sense to me why they haven't done it yet

Questions

3.1K

8

0

0

Accepted Solution

Official Solution

Galaxy S5 Active and lolipop upgrade issues

Since the upgrade, My battery life has dramatically dropped (from 100% to 91% in one hour while sitting at my desk).  The phone gets warm, like there's a runaway process.  I checked the runing apps and memory use, stopped multiple google play events (three were active), I've rebooted multiple times,

Questions

1.3K

5

0

0

Accepted Solution

Official Solution

S5 Update Error - Non-AT&T Customer

When i enter the software update and click "check update" it says "software update interrupted" and "wait for 24 hours to check again"How can i update my phone to lollipop? Fota or  maybe kies?     Additionally, my sister bought this phone from USA at 2014 summer and bring it to me Turkey. Model Num

Questions

1.2K

6

0

0

Accepted Solution

Official Solution

Multi View update

I made a mistake and some how deleted this multi view update can someone tell me how to get it back i have a galaxy s3

Questions

5.7K

2

0

0

Accepted Solution

Official Solution

Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

582

3

0

Accepted Solution

Official Solution

Home phone upgrade to 4G not working, Calls not allowed on this line message

I followed the instructions, unplug and remove battery then wait 10-15 minutes (actually 30-45 minutes) Install battery into new device plug into outlet and press On button and wait for signal lights. Plug in phone. I have a dial tone. Make test call. Get prerecorded message telling me this call is

Questions

670

15

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.