Hi, one thing up front: I am not an AT&T customer currently,  I have two questions.  A) Your computers state that my address can only get up to 18Mbps internet service.  Is that truely a hard limit, and is it because I live in a condo (Heatherwood Condo Association, Ann Arbor, MI) where there are mu

When I upgraded to fiber (300), the customer service rep said that the tech would put in an upgraded router. He did not - he said the current one (589) was fine. A few months later, I am just not getting the kind of speed I expected. The speed test that the auto assistant runs is always within the s

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

I recently read somewhere that AT&T was discontinuing their Fiber 100. Supposedly the 100 customers such as myself would be upgraded to 300 and the 300 customers would upgrade to 500. I think this was supposed to take place this month sometime. Anyone heard of this or am I dreaming? If so is the

I installed the ATT fiber internet today in my apartment. I was pretty excited to see how the 1GBPs internet works but turns out it is slower than the previous one I had from Spectrum. The speed test is barely giving me 100mbps download and around 200mbps upload speed. I am having a problem loading

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

New service installed on 8/31/18. Last week was on the phone with Customer Service for account maintenance, and the Rep said I was 'eligible' for a new, upgraded Gateway. I asked why would I need an upgrade, since service was installed 30 days ago. Rep said it was a better Gateway and could not expl

The new choice plan limits data speed to 3 Mbps. How fast is my current 15Gb plan?

I've been experiencing horrible reception around my neighborhood (55044) lately.  My download speeds have been around 0.15mbps download, and I have been dropping calls.  I have lived in this same house for several years with AT&T and have not had any issues whatsoever until recently.  I've reported

why does it take 4 days for photos to upload from supposedly 5G iPhone to computer?

Are there issues with the towers in Santa Barbara/Goleta and Port Hueneme California? Because lately we been having problems in getting service, either its slow or no service. Yes we have done the rebooting network and sim removal. Still doesn’t work.

I got a text yesterday saying that Stream Saver had been added to my phone plan. I have the GoPhone plan, 4 GB of high speed data that then slows way down when I've used all the high speed data. Ever since they added the Stream Saver it seems like my data has slowed down. Is this what's going on? Do

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

I have my gateway in the basement because it allows me to connect to 4 different ports on different floors of my home office via existing Ethernet. However, the wireless coverage is not good on the main and upper floors, even though I have connected ATT Wifi extenders (one on main floor, one on uppe

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Learn why your home setup may be the cause of your loss of service and poor Wi-Fi You probably think your cool, super nice desk set is great. You have your wireless printer close by, a minifridge with delicious snacks, your Amazon Echo ready for commands nearby, and maybe even some speakers to play

Learn why your Wi-Fi may be slower than it should When the sun goes down, the creepy crawlies come out, fireflies dance in the sky, and witches cast spells on your Wi-Fi to slow it down. Okay, witches are probably not the problem, more than likely gremlins though. Just kidding. But here is the t

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

I see the 5Ge symbol on my Samsung but what does it really mean? How can I test if my service is running faster than 4G LTE?

i currently have timewarner cable and it's fine at 20Mbps down and 1Mbps up. i want a faster upload speed because i do a lot of backups on amazon S3 and upload photos/videos to share with family worldwide. i recently signed up to u-verse based on the information given to me by the sales rep. i just