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Used Wrong Label for Trade

Hello, I paid off my iPhone 12 and used it for a trade in for the iPhone 14. The iPhone 14 came with a return package for the old phone, and we had some personal stuff come up so we were getting close to the 30 day return window when we got it packed up and ready to go. We called and spoke to a st

Questions

132

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0

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Security breach wifi id theft unfair charges

Reembursement and or return to unaffected payment amount is requested due to unauthorized user, who  through my at&t wifi account, was able to also attain my banking and other private accunts. Due to this breach in security through this at&t internet account, my autopay for my home wif

Questions

216

2

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Can I receive credit when cancelling service?

My account was paid in full for service through Dec 25, but I cancelled my service on Dec 3. I would like a pro-rated refund for the service Dec 4-25 that I am not using.

Questions

565

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

2.8K

5

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Fraudulent use of my checking account for an ACH to ATT

My checkbook is not missing. My debit card was not used. The only explanation that I can think of is that someone that I wrote a check to inadvertently left the check information exposed. Someone used the account #, Routing# and my name and address to pay ATT for something for almost $300.  My

Questions

1.6K

16

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Is there any way I can get information on the process of my trade in deal?

I transferred providers from T-Mobile to AT&T via a trade in deal. I sent my iPhone 11 Pro back in place of my newly received iPhone 12 Pro in the box it was shipped in, with the provided return label. Yet I have yet to recieve any confirmation of it being aquired or to see any activity on my ba

Questions

129

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over paid

after submitting a payment my confirmation said submitted 2 payments.  How do I stop one of the payments?

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115

1

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The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

Questions

351

1

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Refund against existing prepaid account while joining a new family plan

I was using an AT&T prepaid plan worth 40 dollars. I recently shifted to a family multi line discount plan, however, I had about 10 days before my account was due. Would the amount be adjusted in my current bill, or would I lose the money?

Questions

645

4

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refund on canceled service

My internet and home phone services have been canceled. The final bill indicates ATT owes me a refund. How long does that take? Is it repaid back electronically to the bank account I have on record or is a paper check sent to me?

Questions

92

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Was I scammed during an in-home tech visit?

Hello, I recently received a modem to self install my new AT&T fiber internet in my apartment through self install. I had some issues, talked to customer service, and they set me up with a tech visit. The tech arrived and introduced someone else who they said would be helping him with the inte

Questions

227

4

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Disconnected from my phone service suddenly and my phone is listed on the accepted phones

So, I've been an AT&T customer for a LONG TIME and I was needing a new phone. I got a Samsung A03 and the model is SM-A037U, which I thought was on the approved phone list. It allowed me to be on my phone for 3 hours then it disconnected. Ok...So then I used the SIM card that came with the phone

Questions

129

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App Purchases - Things To Know From AT&T

Were you surprised by an app purchase? Did your 3 year old get a hold of your phone? It has happened to people I know and an issue I see on the forums. Check out the information below to learn about app purchases and information on how to manage them.    Type of App Purchases and How To

Questions

10.3K

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AT&T Prepaid - International Travel Plus option not working

Hi, I did activate International Travel plus on my AT&T Prepaid account before traveling to India. Once I reached India, I cannot see any network connection in my phone. I tried all the options in the internet like roaming on, phone switch off-on, airplane mode reset, network reset settings etc

Questions

205

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how do i avoid overpaying for my prepaid plan?

I previously paid 30 dollars (autopay of a 35 dollar plan) a month for 1 GB internet and unlimited text and calls for my prepaid plan. I decided to upgrade to an unlimited internet plan of 75 dollars a month and tried autopay for a month (January). I noticed that I paid for both the 75 dollars and 3

Questions

136

5

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CANT SUSPEND MY ACCOUNT AND STILL PAYING BILLS

I'm a brazilian who was visiting America and I activated a prepaid account on the 10/28/2018. I came back on the 11/12 and tried to suspend my account by contacting the Customer Service Phone Number. They assured me the account was suspended.Later I found out I was still being charged on the AutoPay

Questions

357

5

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Scam!

So we had att internet. We had to cancel our service because of a move. Now when we first contacted them they helped us out and told us what our next steps were, and gave us options In Order to not cancel. We denied and they continued with our cancellation. Now, they said because we paid for the mon

Questions

473

4

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Remove a person from account authorization

My ex partner didn't have permission

Questions

343

1

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Cancelled a wireless order and still no refund

I placed an order for wireless service and it was $238 for the taxes and such which was deducted from my bank immediately.  An hour later I cancelled the order and I received a message saying the Order was cancelled and I wasn’t charged but I definitely was charged and now it’s been 2 days and my mo

Questions

393

2

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I want my money refunded to my credit card

Hello, I have paid $301.62 and $306.62 on February 19th for my own phone number (Edited as per community guidelines) for 1-year prepaid plan. But now I don’t have access to this my phone number. I tried to contact att prepaid customer service on 800-901-9878 more than 30 times but I am unable to spe

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196

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