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Ongoing post-outage phone issues (some major)

Since the outage in February, I continue to have two kind of major issues: 1. Last week: Other people call me, get one ring, and then dead silence. No AT&T voicemail, no on-device iOS voicemail (it's disabled). Just dead air. 2. This week: On phone with other parties, and I break up/they can't

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4.2K

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Fiber Shenanigans and Ridiculousness-An epic true tale

So I've been with Att for over 20 years, when fiber became available in my area and they offered faster internet and a discount to switch I was all for it. They sent a tech out but he told me he'd have to dig through 2 neighbors private yards to lay the fiber- that's a nope. I sent him away, lying t

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73

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Cellular Modem/Router for BGW210-700 Failover

This past weekend, my home network internet was down for 2 days because of an ATT outage. This was an extremely rare event, but it was very disruptive to my work.  What is more common, in my case, are power outages which, despite my backup batteries, take down by broadband connection. So, w

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660

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Sudden loss of service

We have Fixed Wireless Internet service in a rural area. It was working fine until two days ago around 3pm. I have reset both the gateway, and the antenna multiple times; reset button, power button, physically disconnected the power cable and re-connected, to no effect. I went to the browser interfa

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110

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Both of our Samsung phones (using AT&T) say we're not registered on a network

We're both getting this error: Your phone's not registered on a network, so you can only make emergency calls. Last time this happened, AT&T had an outage that lasted hours. What's happening?  We're in Jacksonville, FL.  Zip: 32218

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45

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Spectrum phone service but can't receive calls from AT&T

I have Spectrum phone but anytime someone who uses AT&T calls our business the call is dropped. Spectrum says it an AT&T issue and AT&T says its a spectrum issue. Spectrum says its AT&T issue because the lines belong to AT&T but Spectrum just services them... Cant get AT&T to

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377

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Rewards card

I am disable, am I eligible to get the reward discount? I have a Mobil phone with Att.

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39

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"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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87

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No home phone for 3 weeks!

ATT is unbelievable! Today marks 3 weeks that we've had no home phone, apparently because of an outage in the area. We have called almost every day, and we're always promised that it will be fixed the next day. This is really pathetic!

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39

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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

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201

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DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

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1.7K

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Local Channels are out

I live in the Lawrenceville, GA area and all the local channels are not working (get error message "TV signal has been lost".)  Other channels are working just fine.  Anyone else having this problem?  Any idea when it will be resolved? Thanks for any info you can share,   Dee

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1.3K

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U-verse outage in NW Harris County since Jun 26th--this is ridiculous!

What is going on and when will it be fixed?   My mother, who hasn't been a u-verse customer for even a month, had her u-verse go out Jun 26th during a storm. This means she has no TV, Internet, or more importantly, no phone, except her cell phone. All we have heard is they had an RT syste

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326

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fixed wireless connection drops out repeatedly

My fixed wireless connection continually and repeatedly drops out. The speed test is awful. It reveals that our speed drops off to nothing and then perks back up to normal. This does this repeatedly. This has been doing this for over 2 weeks. There is no one in customer service who understands. I ca

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44

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AT&T $5 "Access" low cost internet for those on SNAP, disconnected?

My service has been disconnected for whatever sinister reason AT&T is up to this time around. I'm on the low income, AT&T "Access", $5 per month plan for folks on foodstamps (fairly severe handicap), and when they aren't getting much money from us this can happen. The way this normally works is they

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730

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Houston Uverse outage

Anyone have any answers about the network outage in Houston? No one, I mean NO ONE seems to know what's going on... Customer Service definitely doesn't

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1.4K

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DSL Outage Since Dec 17th (> 2 weeks) Still Not Repaired

My internet suddenly turned off the morning of Dec 17th and it still is off due to an "outage." Every time I call, it's the same story, still working on it and add 2-3 days to the estimated repair date. I've called at least 6-8 times and am fairly confident ATT is trying to force DSL customers out o

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196

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AT&T Switch/Server 71.157.120.38 in Redmond, WA has been at 70%+ Packet loss for more than 24h

I've tried every method possible without success; nobody in support can help and I've wasted hours trying to report this issue. MTR shows the AT&T owned server in Redmond, WA with the IP of 71.157.120.38 at 70%+ packet loss. Two AT&T employees have confirmed this but have said "we don't know how to

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279

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Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

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81

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Gateway disconnecting

For the past 2 days, our gateway has been disconnecting ranging from twice per hour to once but very inconsistent. Last by a certain time (10-2am), it didn't turn off but when 2pm hit the disconnecting started again. I've restarted and unplugged our gateway countless times and unplugged the att b

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