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Network Issues – Affected Locations

Hi there!   We are currently experiencing network difficulties in the Northeast area caused by a weather event. We are currently working to resolve this issue and will update this topic with any updates.   Additionally, customers are experiencing degraded or loss of service in the Los Angeles area.

Questions

 • Network Coverage

3.8K

1

0

0

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Cannot send or receive pictures in Messages MMS

I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G. This started within the last 7 days.  I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.  

Questions

 • Data & Messaging Features, Internet Tethering

4.4K

11

0

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.3K

5

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Official Solution

No mobile network, phone overheating

My mobile network is not working and is showing a circle with a line through it in the top right instead of the bar icon. Also, my phone keeps getting very hot, but I think it's because it is trying to link to a network. I currently have the phone off but on the charger and it is the normal amount o

Questions

 • Samsung

1.3K

5

0

0

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Engineering/Construction Contact for a Utility Clearnace for Utilities City of Allentown Pennyslvania

We have a major Land Development Project in the City of Allentown and submitted a package containing plans and utility clearnace forms to AT&T corporate in Texas but never received a reply. Who would be the appropriate contact in regards to a Utility Clearance? Thank you for your time.Form D – 4181

Questions

 • AT&T Phone Equipment

90

1

0

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HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

 • HBO Max Login & Installation

48K

235

Accepted Solution

Official Solution

Go Phone sim , no service...?

Could anyone tell me what will be shown on your display if there is no credit/money on your Go Phone account?  Do you still get network signals as usual (but unable to make phone calls etc.) or "no service"...?

Questions

 • More AT&T PREPAID Discussions

5.8K

5

0

0

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Can't make or receive calls but data works

Multiple people, including myself have not been able to make or receive phone calls all day. Data works and text works but we can't make a single phone call. I am in Macomb, Michigan. I have between 1 and 2 bars of service.

Questions

 • Network Coverage

96

4

0

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Official Solution

Determining if AT&T Right of Way is active or abandoned

My name is Ed (Edited as per community guidelines) with Locus Real Estate (Edited as per community guidelines) [email scrubbed]. I am purchasing a property at the intersection of NC Hwy 49 and NC Hwy 8 (Badin Lake Road) for development. I have an old map showing an AT&T easement across the property

Questions

 • AT&T Phone Equipment

96

1

0

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Home phone no longer working after installing mesh network

We installed a Netgear Mesh Wifi System today, with ATT Fiber internet and voice in the house. In other parts of these forums, I found instructions on how to put the ATT router on IP Passthrough, etc: https://forums.att.com/conversations/att-fiber-equipment/set-up-netgear-router-with-att-fiber/5e5be

Questions

 • AT&T Phone Features

278

3

0

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New Build House but with no internet providers available

I just bought my first home in the middle of a major city and since I have been an AT&T customer since 2013 I figured that getting Internet would be easy. WRONG! I called AT&T several times and I kept getting the same response, "AT&T doesn't service my area". The only problem with that is that they

Questions

 • AT&T Internet Installation

1.7K

2

0

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Cell Phone Signal Booster Registration??? AT&T is denying they allow these!?! Amazon says they Do! Who is lying to me???

I have called twice to AT&T and gotten the same answer about my Cell Phone Signal Booster made by Phonetone. They deny they support it and act like I am speaking chinese and they have never heard of signal boosters. They say they stopped offering them years ago and stopped allowing them. Yet on A

Questions

 • AT&T Cell Booster

2.2K

2

0

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Land line service outage 96001 California

Is anyone else having land line service outages in West Redding, Calif, 96001 zip code? (Cell phone doesn't always work in this rural area, land lines are 'a must have' as a back up!)

Questions

 • AT&T Phone Equipment

101

3

0

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how to get service in my area

I have been told by our city officials that no other service providers are interested in our area besides Spectrum. I live in Treasure Island FL and believe that it is a very worthwhile endeavor. Is there someone I can reach out to about providing service to the coastal areas of Pinellas County FL?

Questions

 • AT&T Internet Installation

49

1

0

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How to restore suspended service?

hi my service was suspended and when i talked to collections she said i could pay a different price from the past due. forgot was it was called but i got off work and now i cant call due to them being closed. if i go into a store will they see that same info? i cant do anything without my phone sig

Questions

 • Wireless Billing

235

3

0

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Trying to Update Device but getting message: Looks like your device can't be updated here

I bought a new AT&T Go-Phone (Motorola One 5g ace - XT2113-5) online but when I try to switch the sim card to the new device I cannot make a call or text and cannot receive calls or texts. I tried going online to see if I needed to declare the phone to my account by going to "Update Device" and

Questions

 • Phones, Tablets & Devices

316

8

0

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Replacement for 3G MicroCell

For years I had a 3G MicroCell that hooked into my internet; I got it because my calls drop here at my apartment without it. The signal is so bad here I get only one bar, even outside my apartment, and nearly every call drops or at best, the call is peppered with many 3-second drops in audio or some

Questions

 • AT&T Cell Booster

271

2

0

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Prepaid Renewal Problem

My prepaid phone is expiring and I need to renew it for a year. Last renewal I paid 10 dollars for 100 minutes, which are good for an entire year. I just renewed on the ATT website for 10 dollars but the minutes expire in one month. I only use this phone very little for emergencies so only a very sm

Questions

 • More AT&T PREPAID Discussions

40

1

0

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MicroCell - works one week and then I get "activation error"

I received a MicroCell (DPH-154) last week.  I went through the activation process, received my confirmation email, and everything seemed to be working well.  This week, I received a text an email stating that the address does not match the GPS information (Error Code 102).I check out the device and

Questions

 • AT&T Cell Booster

2.9K

5

0

0

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Dropped Calls, and “NO SERVICE” in an area that used to have GREAT signal

I’ve complained about this “No Service” issue before, back on June 28, someone from AT&T contacted me, I let them know the situation in detail, and of course, I never heard back.  Seems to be a growing trend that the bigger the company gets, the more likely they tend to just brush off customer issue

Questions

 • Network Coverage

125

1

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