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When I joined at&t in September, I was told by the clerk at the store that I could be given a discount of 15$ if I paid in advance, but I have not been given any discount yet. Until now, I have paid 30$ every month. I set up credit card prepayments but didn't get the deals I was promised.
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Plans & Features
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I currently have one of 3 lines in my daughter's At&t account. I want to change my phone to a Samsung S 7 Edge. Can I simply use my current chip/SD card in the Samsung?
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Wireless Account
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I’ve had this problem for quite a long time (a little less than a year). Sometimes I will get texts from emails that want to lead me to another site, which is quite obviously a trap. Is there any way for me to disable these from appearing on my phone?
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Data & Messaging Features, Internet Tethering
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Hello. Last December I gave my old iPhone X to my brother in law as a gift. He lives in the Philippines and unfortunately I didn’t get to unlock it before giving it away as a present. Can I still unlock it remotely if I have my old phone’s IMEI number? And which IMEI number should I use - the physic
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Apple
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Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther
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Apple
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Can Apple iPhones be used on AT&T Prepaid service?
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Phones, Tablets & Devices
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Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe
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Wireless Account
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I just received an anonymous text saying someone was using my cell phone number in a social security spoofing call. What should I do?
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Other Phones & Devices
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Where or how do I get my iPhone to work again after being disabled from wrong password put in to many times, I have no computer.?
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Apple
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Do you need a data/talk/text plan for an Apple watch? Will it work with just the iPhone ?
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Wearables
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Is it possible to use two phone numbers that are already on an existing AT&T wireless plan on an iPhone SE Second Generation? I have had zero luck with local AT&T store. Received conflicting answers via support online. I have a plan with 4 lines. I don't wish to change my plan. I want to use
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Device Features
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How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.
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Wireless Billing
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Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months. Where can I go to do this? Thank you.
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AT&T Internet Account
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For a few days now, I cannot get my email on my iPhone for one specific email address. It was working for months and months, but started acting weird a few days ago. I can see the emails on my MAC and on the GoDaddy server (via the web interface), but they do not not appearing on my iPhone.
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Apple
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Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my
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Data & Messaging Features, Internet Tethering
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My daughter is traveling abroad and received a notification for “Carrier Settings Update”. Is this ok to do while in Europe? Is there any risk the phone will have issues after? She is using the AT&T International Data Plan.
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Apple
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My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area. But I have talked to multiple customers and they have been without service as well. Not su
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Network Coverage
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These are on my bill and an extra $40 for both of these services
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Wireless Billing
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Do you have a APN profile for Iphone6? Can I download it ? I would like to use AT&T gophone SIM card with my Iphone6. Sometimes, the APN setting seems not to be able to be set automatically.
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More AT&T PREPAID Discussions
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From the AT&T site: Purchase eligible device on a qualifying installment agreement including taxes on full retail price (upfront) and $35 activation/upgrade fee. What is a qualifying installment agreement? Only the 36 mo. option with AT&T? Or can so the 24 mo. installment plan with
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Apple