
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi. I have a phone plan that started on March 12. However, I had to go back to my home country on March 14 without having chance to terminate the phone plan due to coronavirus outbreak. I contacted At&t to terminate my phone plan abroad here in South Korea, but it didn’t work. And now I found out th
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I've tried to get a Transfer pin for my phone number in all the ways shown here: https://www.att.com/support/article/wireless/KM1447526/. If I use att.com or myAT&T, I do not get the option to 'Transfer phone number' - it is not there. If I call *PORT, it says my plan is not eligible for this
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I’ve had this problem for quite a long time (a little less than a year). Sometimes I will get texts from emails that want to lead me to another site, which is quite obviously a trap. Is there any way for me to disable these from appearing on my phone?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I bought a iPhone 13 pro with trade-in my old iPhone XS at an AT&T store. The sales person told me that if I want to get $800 credit for my old phone I have to sign up for DirecTV stream which is about $70/month. Do they really require this? He told me I have to either add another l
Questions
•
Account Features
Accepted Solution
Official Solution
I'm new to AT&T and two days ago activated my iPhone. However, I've been thinking and I want to cancel my service plan and go back to my old phone carrier. My question is will I still have to pay the installment plan amounts even though I just activated my phone/service with AT&T? I haven't
Questions
•
Account Features
Accepted Solution
Official Solution
What kind of discounts can single moms get on food stamps in giver. Houseing
Questions
•
Plans & Features
Accepted Solution
Official Solution
I currently have one of 3 lines in my daughter's At&t account. I want to change my phone to a Samsung S 7 Edge. Can I simply use my current chip/SD card in the Samsung?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.
Questions
•
Wireless Account
Accepted Solution
Official Solution
I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network
Questions
•
Apple
Accepted Solution
Official Solution
i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!
Questions
•
Account & Usage
Accepted Solution
Official Solution
i have been getting personalized text messages from random numbers posing as Walmart or AT&T i won’t click on the link as this is clearly phishing 9/21/22 “AT&T Free Msg: Apologies for the coverage issues on September 14, Ash! Here's a symbolic reimbursement: t2smz.info/bIsklUwNqh”
Questions
•
Wireless Account
Accepted Solution
Official Solution
So there something I can do to get a divide unlock to be able to use my phone with a spectrum which is a different carrier than already being used ?
Questions
•
Apple
Accepted Solution
Official Solution
My phone is blocking health care number. How can I determine what call blocking I have setup
Questions
•
Apple
Accepted Solution
Official Solution
A friend of mine (Friend 1) gave me an iPhone 11 Pro that was given to him by another friend of mine (Friend 2) who had it carrier-locked to AT&T under his account. I submitted the device to be unlocked yesterday, November 5, at 1:27AM CST, and received a notification that the device could not b
Questions
•
Apple
Accepted Solution
Official Solution
I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request
Questions
•
Apple
Accepted Solution
Official Solution
So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?
Questions
•
Apple
Accepted Solution
Official Solution
my friend gave my daughter her old iphone 7+ to use. We use straight talk and need to unlock the iphone 7+so she can use it. How do we go about unlocking the phone
Questions
•
Apple
Accepted Solution
Official Solution
I bought an iPhone on Facebook swap but shortly after I got it they reported it lost or stolen and now att won’t unlock it what can I do I paid too much money not to be able to use the phone
Questions
•
Apple
Accepted Solution
Official Solution
From the AT&T site: Purchase eligible device on a qualifying installment agreement including taxes on full retail price (upfront) and $35 activation/upgrade fee. What is a qualifying installment agreement? Only the 36 mo. option with AT&T? Or can so the 24 mo. installment plan with
Questions
•
Apple
Accepted Solution
Official Solution
Hello, I currently reside in Kenya and I have here with me an iPhone 8+ gifted by one of my family members living in Philadelphia, USA. my iPhone 8+ needs to be unlocked on side of network providers and the initial service provider is AT&T and I would like you to unlock my iPhone so that I can
Questions
•
Apple