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I am a prepaid user and I find that I can't use my phone in Asia and I can't receive SMS.Please tell me how I can solve this problem.Thank you very much!
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More AT&T PREPAID Discussions
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Hi all, This is my first post on the AT&T forums. I switched about two weeks ago so we get could iPhones. I have been reading a lot of articles about this topic and I still have a few questions. Sorry if these questions are repeats. We go to Mexico about once a year. With our previous carrier, we c
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Account Features
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Hi, My husband and I have recently moved to the US. I have recently gotten my social security card. Is it an acceptable ID that I can present for trade-in and buying a new phone from AT&T? Thank you
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Phone & Device Upgrades
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I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network
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Apple
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While in Canada am I able to choose the provider/carrier I'm using (Telus, Bell, or Rogers)? If not, how is the provider selected when multiple are available in the same location?
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More AT&T PREPAID Discussions
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Hi, I am planning a trip to India next month and is currently on AT&T prepaid plan. I have already enabled Wi-Fi calling. Will prepaid sim work in India?. If Wifi calling is enabled then will I be able to get messages and calls on my prepaid number? Thanks, V
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Network Coverage
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I need to active the International Day pass, and the link on the product page asked me to login. However, after logging into my AT&T account, there's no such an option. Would anyone please tell me where I can find it?
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Data & Messaging Features, Internet Tethering
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Since I will be traveling out of the US soon, I checked my line options for international travel, and saw I have two options on my line. I do want the International Day pass (covers 210 countries, $10/day). The Travel Pay Per Use is as expected, exorbitant. Which option will AT&T us
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Account Features
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I need to unlock my phone, but I am in another country and do not have access to my mobile number to receive the verification code to start this process. When I bought the phone, I paid for it all upfront so that it would not be tied to the AT&T carrier, because I anticipated being out of the co
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Samsung
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I want to purchase a iPhone 14 Pro with a physical SIM card tray, but I am in the United States, I also have AT&T Next Up and want to upgrade my old phone through that service.I could easily order an unlocked iPhone from Europe, but I would then lose my benefits of Next Up and have to pay for th
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Apple
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Can an ATT iPhone SE 2020 be used in S. Korea? The ATT website specifically notes that for S. Korean and Japan, a phone must use 2100 MHz, but does not specify GSM or UMTS/HSPA. According to the data the iPhone SE 2020 only lists 2100 Mhz for UMTS but not GSM.
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Apple
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I am trying to figure out how best to compare these 2 options: Passport vs International Day Pass Not even sure if the Passport plan still even exists as I can't seem to find it listed on the AT&T site. Going to Italy and trying to finalize what to do on the trip. Thanks!
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Network Coverage
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When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe
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Apple
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Closed
I would like to receive text messages in major cities in Asia (all covered areas) for several months a year. I don't need to send messages, I don't need to receive or make phone calls, and I don't need to use data. What is the least costly way to do this? Do I need to postpaid plan?
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Data & Messaging Features, Internet Tethering
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I have just arrived in the UK, and due to the hectic nature of my travel so far I forgot to set up my GoPhone for use in the UK before leaving the US. I cannot call any of the help lines AT&T offers on my $45 monthly GoPhone plan, so I am currently quite stuck. Is it possible to have calling from th
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Phone & Device Upgrades
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How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda.
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Wireless Billing
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Hello,I am going to Europe on business for a week. I am going to get the $40 passport via AT&T for international coverage while away. Unlimited texts is pretty cool and I understand that only pertains to customers who have unlimited domestic texts and also AT&T to AT&T customers only. In addition
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Account Features
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My son cancelled his account before I could transfer to my own account or port my number to another provider. I would rather stay with AT&T on my own account. But now that he's cancelled his account, I can't login to chat. AND, I'm currently in the UK, so can't just call customer se
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Wireless Account
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Hi,I bought my At&T Samsung note 4 in US last year and now I am using it in my country (Turkey )I tried to update android version 5.0 however it always interrupted. How can I solve this issue?
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Samsung
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I'm traveling to China next month. I'm just wondering if I can receive calls from the US since there will be business calls. Do I need to activate any package? I'm using an iPhone SE with the $45 plan.
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Data & Messaging Features, Internet Tethering