Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (800)

Relevance

Accepted Solution

Official Solution

Passport Gold Pros, Cons, Gotchas?

We will be traveling to Scotland for 10 days. Where we are staying, we will have Wifi so I know that I will be able to Facetime our family for the "calling" portion. What I am concerned about is ensuring that we have enough data to use Google Maps (since we will be traveling to sight-see type places

Questions

2.7K

3

0

0

Accepted Solution

Official Solution

AT&T prepaid working in India

Hi, I am planning a trip to India next month and is currently on AT&T prepaid plan. I have already enabled Wi-Fi calling. Will prepaid sim work in India?. If Wifi calling is enabled then will I be able to get messages and calls on my prepaid number? Thanks, V

Questions

388

1

0

Accepted Solution

Official Solution

screen display not working

I live in KSA. I have note 2 from USA at&t. Since morning without any damage the screen got stuck stuttered a bit and now it just doesn't work. No water spill and did not fall down. Does the warranty apply in KSA as well. Please reply asap.

Questions

1.4K

4

0

0

Accepted Solution

Official Solution

How long till AT&T prepaid plan expires?

If I am no longer in the United States and am in India now, how long do I have till I have to pay in order for my phone number to not be taken away. Last, I paid was on March 30th 2023 and I only return to the United States on August 18th. When should I make a payment? I have the prepaid $30 plan!

Questions

82

1

0

Accepted Solution

Official Solution

How can I receive SMS and make phone calls in Asia?

I am a prepaid user and I find that I can't use my phone in Asia and I can't receive SMS.Please tell me how I can solve this problem.Thank you very much!

Questions

144

4

0

Accepted Solution

Official Solution

International model phone compatibility?

I see the Galaxy S20 Ultra 5G is compatible. I am looking at the international version of the same phone. Most Samsung international versions do say they are AT&T compatible but I can't confirm this one. Please help.

Questions

791

2

0

Accepted Solution

Official Solution

Network locked SIM - Unlock phone

I need to unlock my phone, but I am in another country and do not have access to my mobile number to receive the verification code to start this process. When I bought the phone, I paid for it all upfront so that it would not be tied to the AT&T carrier, because I anticipated being out of the co

Questions

291

3

0

Accepted Solution

Official Solution

Closed

Outside US without access to my AT&T account but need to pay bills and retain number

Hello, I am currently outside the US and unable to access MY AT&T account online. I want to retain my number and pay all the due bills.I tried calling multiple times with another US number to +1.314.925.6925, however, I was never able to talk to a representative.Please help me pay my at&t bills and

Questions

75

3

Accepted Solution

Official Solution

International Day Pass and Extended Trip to England (5 weeks)

Hi, I have a 5 week stay in England upcoming this summer. I have (and have had for several years) the International Day Pass add-on. Will I max out my monthly billing at 10 days? There is stated a 'never more than ten days billed per cycle' in the plan. Or are there other options for the

Questions

138

3

0

Accepted Solution

Official Solution

Traveling with iPhone to Mexico

Hi all, This is my first post on the AT&T forums. I switched about two weeks ago so we get could iPhones. I have been reading a lot of articles about this topic and I still have a few questions. Sorry if these questions are repeats.  We go to Mexico about once a year. With our previous carrier, we c

Questions

207.1K

7

0

0

Accepted Solution

Official Solution

prepaid card option as Tourist

Hey AT&T Team, End of May, I'm traveling to Las Vegas, NV for vacation. Is it possible to already purchase and setup the e-Sim while I am at home in Germany?

Questions

149

6

0

Accepted Solution

Official Solution

International day pass in El Salvador

Hello, I activated the IDP before my trip, and now I'm here, but I cannot make or receive calls.  Data is working just fine.   I tried adding an eSim and it's not available. I really need to use do that my family can call me plus work related calls.  Thank you

Questions

67

1

0

Accepted Solution

Official Solution

iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

569

14

0

Accepted Solution

Official Solution

Purchasing a European iPhone 14 Through AT&T Store in The United States

I want to purchase a iPhone 14 Pro with a physical SIM card tray, but I am in the United States, I also have AT&T Next Up and want to upgrade my old phone through that service.I could easily order an unlocked iPhone from Europe, but I would then lose my benefits of Next Up and have to pay for th

Questions

283

2

0

Accepted Solution

Official Solution

Upgrade Android on unlocked AT&T Branded Phone with foreign Service Provider

I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is

Questions

131

5

0

Accepted Solution

Official Solution

Passport vs International Day Pass

I am trying to figure out how best to compare these 2 options: Passport vs International Day Pass Not even sure if the Passport plan still even exists as I can't seem to find it listed on the AT&T site. Going to Italy and trying to finalize what to do on the trip. Thanks!

Questions

9.2K

8

0

Accepted Solution

Official Solution

Both International Day Pass and Travel Pay Per Use are on my Device, which takes precedence?

Since I will be traveling out of the US soon, I checked my line options for international travel, and saw I have two options on my line. I do want the International Day pass (covers 210 countries, $10/day).  The Travel Pay Per Use is as expected, exorbitant.  Which option will AT&T us

Questions

1.4K

8

0

Accepted Solution

Official Solution

iPhone Se 2020 use in S. Korea

Can an ATT iPhone SE 2020 be used in S. Korea? The ATT website specifically notes that for S. Korean and Japan, a phone must use 2100 MHz, but does not specify GSM or UMTS/HSPA.  According to the data the iPhone SE 2020 only lists 2100 Mhz for UMTS but not GSM.

Questions

231

3

0

Accepted Solution

Official Solution

How do I add an international day pass?

Every time I click a link for an international day pass, it takes me to a site saying I need to combine all my accounts into one.  I only have one account and the link doesnt work. I really need service and I'm already in Iceland.  I cannot call any service number because I do not have ce

Questions

358

2

0

Accepted Solution

Official Solution

eSIM

My phone says “SIM lock” under carrier lock”. I am trying to add an eSIM to my phone because I am currently out of the country but my phone will not let me add an eSIM I tried under “Cellular” then “add eSIM” but admired I type in the activation code it says “unsupported eSIM This eSIM is from a ca

Questions

186

7

0

Not finding what you're looking for?