
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Learn how to resolve Intenet Issues on your Samsung, Sony, LG, and other Smart TVs Did your smart TV recently lose its internet connection? If so, the following steps may help resolve the issues you are having. Things to try for your SmartTV Make sure your internet is connection is working
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
ActiveArmor VPN is enabled on my iPhone 13 even when I’m on my secure home Wifi. ActiveArmor says network is secure and VPN not needed! But it stays on and slows traffic. Please report this to the engineers.
Questions
•
Device Features
Accepted Solution
Official Solution
Closed
Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Received the following text from short code 91639: Hi, it's AT&T. Looks like your Wi-Fi signal isn't quite reaching all the devices in your home. Go to https://my.att.com/t/zPNPp6OmsKe7Iqq to find the weak spots. Text STOP to opt out of receiving updates about your services. Espanol? Envie
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
My visual voice mail is not working at all
Questions
•
Samsung
Accepted Solution
Official Solution
How do I change my phone number on my phone
Questions
•
Account Features
Accepted Solution
Official Solution
My name is Vínicius and I'm from Brazil, I've never left my country. I've had my current cell phone (UMIDIGI A9 PRO) for at least 3 years and it's never had any problems but for a while I stopped receiving SMS out of nowhere and tried to fix it on my own and reset my cell phone. To my surprise it go
Questions
•
Android
Accepted Solution
Official Solution
Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap
Questions
•
Android
Accepted Solution
Official Solution
My Pixel 6 Android 5g phone will not function when I am at work...No phone calls, no text. Work wifi is having issues. I have it as a saved network BUT I am not trying to connect to it. My spouses phone is a Moto 4g phone. He does not have the work wifi as a saved network. His phone continues to fu
Questions
•
Android
Accepted Solution
Official Solution
Hi I bought an iPhone 12 online for my ddaughter, it was said to have been in great condition and carrier unlocked. Which was was lie because my daughter tried to out her sim in and it wouldn’t let her activate it cause the sim wasn’t supported my the provider, at first we didn’t know who the origin
Questions
•
Apple
Accepted Solution
Official Solution
Hello, I have a brand new Microcell (DPH154) and I can't get it to activate or to even start the activation process. I have registered it online with the proper serial number and address where it is located. I have it hooked up into a Netgear router and then to a cable modem. I have checked all
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
Hi ... I have had ATT Fiber 1000 for 1.5years now w/ PACE ATT equipment. For the most part has been fine. I certainly don't get the 1000 speed (closer to 300 on wifi) but hasn't been an issue until late. We have used a TP-Link to extent which has been a little more challenging, while dual banded it
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Our power went out in the middle of a thunderstorm and when it came back on Wi-Fi did not work. Rebooted the box and it is still not working. How do I fix this?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Following instructions on line and after several tries on the phone they said you cannot do this. First is what my device tells me i need... 2nd is what i have set on the router, switching the numbers doesn't work either any ideas?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have a device that was working fine until my Internet was changed to Fiber. The device requires a router set to use DHCP to provide it with an IP address. Can anyone tell me the specifics about the new modem and how to tell if it is set to use DHCP?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Many of us working from home, so I am a developer and I need to connect an IoT device to my network and I need to test connecting it to a network with no password. Please don't lecture me about security, I have been working in software for 20+ years. I only need a small window of time to perform thi
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello I have currently internet 300 with a ATT router. I see it would be cheaper for me to upgrade to internet 1000 but I do not want people to come into my home during the coronavirus pandemic.Would I need a new installation if I upgrade or is my current router enough?
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub
Questions
•
AT&T Fiber Installation