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HBO "Can't Verify Your Subscription"

My husband works for AT&T, we also have a qualifying plan, and I still can't get the HBO to work, even though we've been using it and it's been working since he started there. I mention that he works there to show that yes we are indeed supposed to be getting HBO. I'm just trying to watch a movi

Questions

 • Watching HBO Max

25

1

0

Accepted Solution

Official Solution

HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

 • HBO Max Login & Installation

47.9K

235

HBO MAX CARE CODE: 205.4

No matter what i have done, I am still getting to CARE CODE: 205.4 when I try to log in through my TV Provider on HBO Max. I’ve looked at all the different posts and FAQs that I can find. I’ve changed my password. I’ve tried 2 different user IDs. I’ve tried to sign in through the portal on my AT&

Questions

 • HBO Max Login & Installation

35

3

0

Closed

NEW DIRECTV APP!

I downloaded the new DirecTV App. I can hear the audio but I get a green screen on my Moto G7.The video is scrambled. Does anyone know how I can get the picture to display correctly? I can cast one of my downloaded movies to my Samsung smart tv. It plays fine on it. That's about it.

Questions

 • Watching HBO Max

16

2

0

Accepted Solution

Official Solution

Subscription expired? AT&T issue.

Went to watch a movie and app says my subscription has expired with AT&T. According to AT&T phone plan I should still have this perk but I cannot get the app to work. I deleted it then logged back in and still nothing. I know I’m not alone here as I’ve seen many posts on Google this month a

Questions

 • HBO Max Account & Billing

233

4

0

HBO max expired when updated wirelessplan

Tried all the delete apps and profiles and still can’t access HBO max on any device.

Questions

 • Watching HBO Max

34

2

0

Closed

NFL Sunday ticket

Mr. White,I’m reaching out to express my frustration and disappointment with your current service. I’ve been a customer for many years, with only a small break with dish network. My bill averages around $150/month for fairly basic programming. My one vice is the Sunday NFL ticket max so that I may w

Questions

 • Watching HBO Max

312

2

0

HBO Max Care Code 205.4

I'm trying to log into my AT&T account, but I keep getting an error message saying "Care Code 205.4 - Hmm... that isn't the ID you use for this service. Try signing in with another ID." The thing is, I couldn't remember my ID, so I hit "forgot ID" and it was emailed to me, so I know I'm using th

Questions

 • HBO Max Login & Installation

33

1

0

Accepted Solution

Official Solution

HBO Max Password for Secondary User

How can I create a password for someone on my ATT account without giving them my personal password?

Questions

 • HBO Max Login & Installation

57

2

0

HBO can't verify my subscription

I've tried to hit the add HBO Max on my AT&T page and the Add HBO Max doesn't link to anything, while the other ones do link to something else. I am supposed to have HBO through the unlimited phone plan. I have contacted customer support and they started a ticket on 8/5 and was on the phone with

Questions

 • HBO Max Login & Installation

35

3

Activate HBO max

My AT&T plan says that I should have HBO max. I also spoke to an employee at the beginning of the summer and was told that my plan had it as a feature. I was told to login to the HBO app and use my AT&T login information. I have been trying to get this figured out for almost 3 months. No one

Questions

 • HBO Max Login & Installation

48

1

0

shows continue to end even after pausing

most of the time when I pause a show in progress, then exit HBO max or change the input on the tv, when I come back later, sometimes many hours later I find that the show has continued on its own till the end and I have to << back to the beginning. I think this maybe happens with other stream

Questions

 • Watching HBO Max

12

0

0

My HBO MAX login doesn’t work

So I cancelled my wireless service with you all because it was the worst customer service experience I ever received both in store and via telephone. No resolve ever. Unfortunately, the same if for internet however I have no choice in internet. When cancelling wireless it cancelled my HBO however my

Questions

 • HBO Max Login & Installation

123

13

0

Hbo Max Failed login

I can not log into hbo max. It is included with my wireless plan i see where it says it's included on my online account but when i go to log into hbo max it says my subscription theough att has expired but it has not! Help me please. I have done everything all the forums say its been 4 hrs of resear

Questions

 • HBO Max Login & Installation

44

3

0

HBO Max comes with my Internet 1000 account, but hbo "Can't verify my subscription.

I've followed the steps listed for Amazon Fire Stick. I've tried logging into HBO Max with both of our AT&T IDs. They both work for logging into AT&T but neither one works with HBO. What else can I try?  It seems like AT&T needs to somehow activate HBO for me.

Questions

 • HBO Max Login & Installation

64

13

0

HBO Max "Can't verify subscription"

I am supposed to receive HBO Max free with my internet 1,000. Despite multiple calls to AT&T help, I am still getting the "Can't verify subscription" when attempting to sign in through my AT&T account. My email and password are correct. My account overview page does NOT have a start streami

Questions

 • HBO Max Login & Installation

692

3

Hbo max

I have the unlimited elite plan and can not see the activate button on my log in. I have had this plan since November of 2021 and had not activated it and now it’s not letting me. Can you please help to activate it.

Questions

 • HBO Max Login & Installation

19

1

0

HBO Max sign in

Hello, I am a new customer (superseded), need help signing into HBO Max. It has been verified by ATT reps multiple times during the numerous calls and chats I have made over the course of last few days. Tried downloading HBO Max app, logging in using both my ATT account and att.net account, I tried

Questions

 • HBO Max Login & Installation

76

4

0

Accepted Solution

Verify hbo max account

I have unlimited plus plan. I tried logging in to access my HBO max benefits, it says that my plan doesn’t qualify.

Questions

 • HBO Max Login & Installation

44

3

0

Screen mirroring

I'm using a Xiomi 10 pro with built in screen mirroring to mirror to a Samsung TV. My screen mirrors perfectly until I hit the play button. The movie shows on my phone screen but the TV goes blank and only plays sound. This only happens with HBO max. YouTube, etc all fine.

Questions

 • Watching HBO Max

19

1

0

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