I keep getting this error message when I try to login. I've reset my router and cleared history and cookies. I've tried different computers and get the same message. I can login on my phone if I turn off cell service. Something's gone wrong We may be having trouble with your connection. Conn

I am a front line healthcare worker and recently upgraded service 3-4 months ago. I submitted my medical license to get my extra 25% discount. When I signed up I was told the discount would definitely show up on the next bill cycle. It has not now been 3 billing cycles...still no discount. No number

I have been an auto bill pay customer for 16 years. Have upgraded multiple phones and never been late or missed a payment. After this weeks experience I have cancelled my service and changed over to Verizon. The experience began with me attempting to add fiber internet. I was on the phone for 2.5 h

Hello We canceled our service in October 2023 and are still receiving bills despite the website indicating that our services have been completely canceled. When I call the toll-free support line, the line drops and I am unable to be assisted.  I'd appreciate someone connecting with me so I ca

During a routine check of my credit report, I saw a negative item saying an account of mine was placed in collections. by Sunrise Credit Services, who is contracted by AT&T wireless to collect on their accounts.  I contacted Sunrise and found this was an ATT wireless account opened in my n

Sent in my trade in via usps with the box sent from att only to find someone from att warehouse stole my iPhone 12 max pro and replaced it with a Samsung phone worth nothing. Now att won’t honor the promotional offer losing me hundreds of dollars. There is an obvious problem with employees stealing

Today I went in to get a new phone upgrade. I had an iPhone 11. I also have 2 other phones/lines on this account. The guy told me I had to leave and go get my son with his phone in order to upgrade because he was having issues with others losing their monthly $15 smartphones credit. Then he mentione

I purchased a new Apple Watch and decided that I should get a new phone as well. I spent many hours researching on the best way to achieve my goal. I was told by an AT&T rep that I should send my phone in myself instead of having the store send it in because the store would throw all of the phon

I called ATT to have a line removed from our monthly service that we have been paying for the last 8 months. The phone was turned in 8 months ago and service was supposed to have been canceled. We asked for the line to be canceled and receive credit for what we paid. Asked to speak to a supervisor

Recently shifter to AT&T and denied their international calling plan assuming that my account with 5 lines does not have international calling feature. Got a shock as pay per usage still allows inetrnational calling with other lines and its charged very high. Contacted AT&T support to block

Hi all. My wireless bill is over $200 for only 2 lines and this seems really expensive. I'm paying $107 per month for an old grandfathered "AT&T Unlimited Choice II Multi-Line" plan.  We only have 2 family members on the plan.  We also pay $20 per phone for the "access" fee. We do not

In my notifications I see "Exclusive Offer. Enjoy an extra $200 off when you upgrade."  Is this per line and is it on top of the $830 trade-in credit?

Recently, with the help of an employee in Orem UT, I was able to reunite with my lost phone. Which account should I PM to pass my compliment to him? Thanks!

Just got home from work and Im tired but the short story - trade in my pixel 7 towards an samsung s23 ultra for 1000 trade in credit (have the paper that says it ) . bill came and the trade in credit given is 22.23 which in 3 years is 800 towards the phone and not the 1000 should be like 27.78 .even

trade in my pixel 7 towards an Samsung s23 ultra for 1000 trade in credit (I have the trade in paper that stats 1000) . bill came and the trade in credit given is 22.23 which in 3 years is 800 towards the phone and not the 1000 should be like around 27.78 .even says on the site when trading in a pi

One of the lines had Protect Advantage for 1. We now have Protect Advantage for 4 which covers all our lines, but that one line stilp has the Protect Advantage for 1. How do I cancel it online? I can see it under my add ons but I don't see where to remove it.

I placed an order on November 19th for two new iPhones with the trade in promotion. I was getting $1000 trade in for my iPhone 13 Pro and my wife was getting $830 for her iPhone 11 Pro. I got a follow up email saying that more info was needed. I followed the email link and completed all of the promp

I have been facing an issue surrounding the return of an iPhone 15 and am looking for some advice on where to go from here. Backstory shortened: I pre-ordered an iPhone 15 as part of a trade-in, but I found a better deal and wanted to return it. I tried to cancel it and return it in store but due t

I was with AT&T 15 years before i switched to the Business side. Ever since that day i have had nothing but problems. Thousand dollar problems. First they switched the account over and put two phones on the NATION 39.99 plan. Then filipino team did something that knocked all my promotion off. Then s

Hello AT&T Customer Service, @ATTMobilityCare @ATTHelp I'm reaching out regarding a persistent billing issue that I have attempted to address in approximately eight phone calls. During my last conversation, a representative named Charlie mentioned that if I could provide a history of my dis