Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (81.7K)

Activity
Fiber is out, and 4 techs later it still isn't fixed

I am at the end of my rope, my internet went out 2 weeks ago. I have had 4 different people out to my house, all doing different things, I think every single line has been replaced from the street to my property through my yard and into my house.. and it still does not work. Guy left yesterday, sai

Questions

 • AT&T Fiber Account

6

0

0

Installation

I called a few days before I moved to transfer my internet to my new place. They called to cancel stating technical difficulties. They would call to reschedule NO ONE EVER CALLED TO RESCHEDULE. My original appointment was July 29th I called the 1800 number and they set me up for service. They didn’t

Questions

 • AT&T Fiber Installation

18

1

0

Fixed wireless internet

I had no or with my internet until we moved but where we moved is in the service area. All lights on my gateway are green and the tvs and computer connect to it but then it says that there is no internet connection. My laptop then reads att exterior antenna issue. I have rebooted everything and stil

Questions

 • AT&T Internet Installation

9

0

0

How to get internet as a Canadian citizen

Hi all, Canadian student living in the US for the next two years here. My apartment only offers AT&T internet. I tried to get the fiber internet, but it requires a US social security number or US driver's license, neither of which I have. What are my options? Could I call customer service and

Questions

 • AT&T Internet Account

20

3

0

Wifi extenders

My wifi extenders will sync to my wifi, but when I move them to a new location they stop working. The lights flash red and green.

Questions

 • AT&T Internet Equipment

10

1

0

Rewards Card Not Received

Earlier this year I upgraded my internet. As part of this upgrade I was supposed to receive a $100.00 Visa gift card.  I called about a month after the upgrade to check on status.  I was told could take up to 60 days, but I would receive an email from AT&T on how to redeem for the Vis

Questions

 • AT&T Fiber Installation

11

1

Why cant my router find a signal, although i was told the install is done?

I received a message informing me the install is done and equipment are ready for setup. But setup is repetitively failing. I have a red broadband light. I keep trying to call customer support without anyone answering. The true service that you say is available 24/7 is the answering machine asking m

Questions

 • AT&T Internet Installation

18

2

0

FIXED WIRELESS SERIOUS ISSUES

Have no fixed wireless internet since 07/07/22. Have been ran in circles on numerous phone calls. Transferred here and there. NEVER can get tech support. First they sent tech to house unable to get signal needed new antennae, new work order then second appt guy didnt even show up! 3rd appt tech from

Questions

 • AT&T Internet Installation

6

0

0

Lag Spikes

I recently moved into a new house and brought my pc over. At my old house we did not have att fiber or any high speed internet, and my pc was working just fine with no ingame lag spikes. After moving I connected to an Att fiber 50gb router. For the past month i’ve been experiencing horrid lag spikes

Questions

 • AT&T Fiber Installation

36

2

Service light is red again

Fixed wireless is a scam. Multiple times a week the service light turns red. Sometimes for minutes and sometimes for hours. Broadband is green and manual for the gateway says the light means "Internet service authentication has failed" so that's an AT&T issue. Billing information is correct as t

Questions

 • AT&T Internet Equipment

16

1

0

Can't get Outlook 365 to My AT&T/Yahoo Email

I have tried dozens of times to connect to my AT&T/Yahoo mail account. I have tried using the inbound/outbound servers with both a password and secure mail key.  I have tried using the Yahoo servers.  I have checked passwords for verification.  No luck with any of it.  I am

Questions

 • AT&T Internet Security

92

4

0

Arris BGW210-700 Software/Firmware update

Hello, I have an Arris BGW 210-700 first powered on at August 10, 2019. It's software version is 2.10.6, and I want to check if it is at the latest update If there's another update, I would like a link to the .bin file so I can manually update my router. I also have AT&T Fiber, it anythi

Questions

 • AT&T Fiber Equipment

13.4K

43

Cannot access my employer-being blocked

As of 12 Aug, 1. As of the July 4 weekend my Xbox is being blocked. After running a test (nightly), these are the results: Internet, Latency, Packet Loss, Upload Speed, and Download Speed are being blocked. 2. As of mid-July, I cannot access my employer's website from home. I have to use a backdoor

Questions

 • AT&T Fiber Account

6

0

0

Fixed Wireless Internet Outage for 3 Months With No Solution

I have been very happy with my ATT Fixed Wireless for several years, but in early May 2022, my internet went out and no one on the main customer service or technical service lines will help me. I have even asked to have a repair person sent to my home but they refuse.  The standard answer I ge

Questions

 • AT&T Internet Plans

16

1

0

new extender

I got all the way through the set up process at my gateway then when trying to place my extender, all I get during the "scan" process on my phone using the app is "we're having trouble scanning> Make sure you're on your WiFi network". I'm on my network, I've checked multiple times. Even when my p

Questions

 • AT&T Internet Equipment

5

0

0

Accepted Solution

DHCP - "reset list" to solve connection issues?

After 3 years of no issues with my ATT router, the last week or so I'm having trouble with some devices, usually phones or laptops, not connecting to the internet; I get a "connected but no Internet" message. Despite that, my smart devices like Amazon Echo, Firestick, etc., continue to work fine. &

Questions

 • AT&T Internet Equipment

55

7

0

The installation is stuck on 8 minutes

The installation is stuck on 8 minutes

Questions

 • AT&T Fiber Installation

19

1

0

DSL

ATT DSL. I have DSL in Tahoe Donner in Truckee CA.  It is connected to a Netgear ADSL+2 Router.  Fortunately I have had very little downtime.  I would like to keep this service.  It is the only ATT internet service you can get in this area. It runs slow and even slower when ther

Questions

 • AT&T Internet Equipment

16

1

0

Accepted Solution

Official Solution

Two "AT&T employees" door-to-door legit?

In our growing neighborhood in the past four years, we've had at least three AT&T door visits which hasn't bothered me until yesterday.  Prior "ATT" visits were typically congenial - I'd mention I was satisfied with my current provider in all aspects- reliability, price, bandwidth, etc. Th

Questions

 • AT&T Fiber Ordering

3.7K

11

0

Smart home manager profiles

Every morning when I open my app I see that the profiles I've set up have been disabled. I suspect my kids are somehow doing this so they can get around the wifi limits I've set.  But i can't figure out how since there is no way they can know my password to login.

Questions

 • AT&T Internet Features

706

10

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.