Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (28.5K)

Activity
UVerse app only showing premium channels in guide

UVerse app used to show all the channels but all of a sudden its only showing premium channels! How do we get all the channels back? I tried deleting the app and reinstalling it; signed out and back in; restarted my ipad and phone…

Questions

2.9K

48

0

Accepted Solution

ABC station

I am paying for ABC and not getting it due to the negotiation. I think I am owed a partial refund for several months. and when are we getting ABC back? or else, I m shopping around. 

Questions

33

4

0

BGW320

I have the BGW320 gateway and U-Verse cable for a wired DVR modem. Need to purchase an adapter to convert coax HPNA network to enternet. What can I purchase.

Questions

27

2

0

U-verse signal lost but changing channel works - for one minute then freezes

I get the U-verse signal is lost message, but if I Go up or down one channel, Things work great - for one minute and then the picture freezes and sound goes away. Have tried all the cable connections, even switched the receiver with the one from another tv in the house, To no avail.   Ideas?&

Questions

3.1K

48

Accepted Solution

Official Solution

U-verse App

Haven’t been able to log into app for months. Have called and spoken to customer service several times along with chatting online with no resolution. How can no one be able to help? I’ve tried just about every suggestion and still nothing. Very discouraged!

Questions

261

4

0

Unable to log into MAX on tv and ipad.

Unable to log into MAX on tv and iPad. MAX asked to change my login password which I did. However, when I try to log in, it says my account cannot be verified. Thank you for any help you can provide.

Questions

576

5

0

How do I move my HBO Max account to independently paying it and not AT&T?

I'm trying to move my plan down and still want to have my original HBO Account since all my information is tied to it. I don't see a way online to do it.

Questions

216

2

0

HBO/Cinemax free preview September 2023!

Free Preview Begins: September 15, 2023 (Friday) Free Preview Ends: September 18, 2023 (Monday) Winning Time The Rise of the Lakers Dynasty can be found on HBO. Channel Lineup: U-Verse: Channels 802-846 (SD) and 1802-1846 (HD)

Questions

114

0

0

Channel Notices

Not sure where the conversation about Channel Notices disappeared to, but now none of my receivers show any Channel Notice information when accessing thru the Help Center Channel 411/1411.

Questions

43

9

0

i am facing issue with signals how i improved signals with AT&T upgrade?

i m losing signals during run and i need to restart it again. why this is happening? any idea?

Questions

105

1

0

Bill is screwed up and no one is able to fix it

On May 11th I made the mistake of answering the door when an AT&T rep came by and suckered me into signing up for service.  Jared *** (dealer code ***) signed me up for U-Verse, internet and phone. 57% discount on U-Verse!  30% discount on internet!  My total monthly bill, including all taxes, fees

Questions

335

2

0

Accepted Solution

Uverse Channel Guide - No Longer Showing Preview of Channel

Hello. My AT&T Uverse channel guide is no longer showing a small preview (bottom left of the screen) of the channel I am currently pointing to.  It now only shows a black square in the bottom left where the preview used to be.  Is anybody else experiencing this?  Thank you.

Questions

47

4

0

Missing local channels

Why i am not getting local channel of my area. is there any issue in setting or in tv? Any solution?

Questions

76

2

0

U-verse steaming not working

I attempted to add watch tv to one of my mobile devices not knowing it would shutdown my U-verse streaming for AlI my devices. I need watch tv steaming removed from my member ID and U-verse streaming restored. Or change my member ID and reconnect it to my U-verse

Questions

41

1

0

Accepted Solution

Official Solution

Closed

HBO MAX can't verify my subscription

Hi, I received an email from AT&T stating I am eligible for an HBO Max subscription at no extra charge due to having at AT&T Unlimited Plus wireless plan however when I try logging in to the HBO Max app it's telling me that it can't verify my subscription? Can you help please? Thank you

Questions

30.3K

72

U-Verse Programming Notices Now on channel 1411

Check them out!

Questions

95

8

0

Accepted Solution

Official Solution

Pairing up REceiver and Wireless access point

I received a new VIP2500 wireless receiver to replace an older model receiver. I tried numerous times following the steps.  Still no luck.

Questions

360

11

0

MAX login constantly kicking me out

After the initial transfer fiasco the first couple of days, I was able to successfully connect my AT&T account to MAX. Now I will login and then a day or two later it will kick me out and I have to reset my AT&T password every time because it gives me an error message saying the login attemp

Questions

532

3

0

U-verse reboots every morning at 1:00 a.m.

I lose a signal to all my televisions every morning at 1:00 a.m. Usually the signal will come back in one or two minutes after it reboots itself.  We don't have to do anything.  Sometimes we will lose the signal and it will come back only to reboot again two or three times.  We have

Questions

341

2

0

HBOMax removed from Grandfathered plans

In early January, my HBOMax account stopped working after having it set up for years. I chatted with support multiple times and was transferred to multiple people. At the end of the conversation, I was just told that ATT is removing HBOMax services from all their plans, including older plans. It

Questions

623

11

0

Not finding what you're looking for?