
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???
Questions
•
Account & Usage
Accepted Solution
Official Solution
I went in to switch from cricket and was trying to get the iPhone 14 plus and was told I needed a 720$ down payment!! My credit is amazing and the worker could/would not tell me why they needed 720$ of a down payment on an 800$ phone!!
Questions
•
Apple
Accepted Solution
Official Solution
Is it possible to recover a deleted voicemail that's 60 days old?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I have several different group texts going on at the same time. I am not receiving texts. If I shut my phone off and turn it back on, then I receive the texts, but not in the appropriate order. I have an iPhone X. Thanks for any help
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I got a new iPhone 12 at a Costco kiosk and need to send in my old iPhone X. I can't find the info online and don't have the time or patience to call in. I just need to figure out how to get my old IphoneX into ATT so that I can get the trade in rebate applied to my account. Any ideas?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web
Questions
•
Apple
Accepted Solution
Official Solution
We have an unlimited data plan including the international day pass. If we use my husband's phone as a hotspot, will we still only be charged $10 per day if my daughter and I connect to his hotspot wifi?
Questions
•
Account Features
Accepted Solution
Official Solution
I love using EyeTV with my AT&T cable box so that I can now watch all channels & DVR recordings on my Mac. Anyone else using EyeTV? I'm having problems configuring so can also watch on my iPhone when away from home. I need to verify that the U-verse router supports NAT-PMP (NAT Port Mapping Prot
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have my iPhone 12 Pro Max on an AT&T service plan with my soon to be ex husband. He is the primary. (Assuming my phone is paid off/no monthly payments due to own it) If he has my iPhone service turned off, can I take my iPhone somewhere else or back to AT&T and start service again myself?
Questions
•
Wireless Account
Accepted Solution
Official Solution
We’ve tried many different WiFi devices and services and none seem to do the job. Our WiFi is so slow it’s like we’re not even on WiFi. Is there any portable devices that can help or different types? Our TV works perfectly fine but the WiFi is terrible on our phones!? We FaceTime a lot with our out
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I'm going to need 3 cell phones 2 iPhone 13 and 1 iPhone 12 so also need 3 lines unlimited plans
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
My iphone 8 plus is paid off . I need PUK CODE to UNLOCK it . I have a new SIM CARD for another compatible carrier.
Questions
•
Apple
Accepted Solution
Official Solution
I bought an iPhone 14 less than a month ago and that phone was stolen from me. I'm trying to get a replacement device and its still wanting me to file a claim and pay 200 dollars for a replacement. If my phone is still under warranty do I still have to pay money to be sent a new one?
Questions
•
Apple
Accepted Solution
Official Solution
Hi - I’m under my brother’s contract. Can I request to have my phone unlocked and convert it to esim? or does my brother need to request to unlock on my behalf?
Questions
•
Apple
Accepted Solution
Official Solution
Can anyone shed light or give background on AT&T policy for reusing phone numbers? I disconnected my line over a year ago and have read about problems in the telecom industry with reused numbers. Does anyone know or can describe AT&T policy when recycling/reusing phone numbers? Thank you.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
How do I turn off the email-to-text feature on my wireless account? I'm getting 1410-10 texts (from 9-digit phone numbers) constantly.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
How do I track the data consumption of my iPhones hot spot? I can only see the total data usage.
Questions
•
Apple
Accepted Solution
Official Solution
I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?
Questions
•
Plans & Features
Accepted Solution
Official Solution
I can move my sim card from one android device to another without any problems. However, if I move my sim card from an android device to an iphone, or from an iphone to an android device, voicemail and teathering will no longer work. I then have to contact AT&T and have them reprovision the imei
Questions
•
Apple
Accepted Solution
Official Solution
My daughter's new iPhone 13 Pro was stolen. We got the new phone by trading in her old iPhone X and got either $700 or $800 for the tradein, can't remember exact amount. The iPhone 13 Pro is about a month old. If I cancel the line I understand I owe the remainder of the installment plan
Questions
•
Apple