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Internet access

I've factory reset my mr1100 modem and power cycled it for two minutes but I still don't have internet. everything on my modem looks correct.

Questions

 • AT&T Internet Equipment

93

3

0

Accepted Solution

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Oukitel WP5 Pro

Will a Oukitel WP5 Pro work with the at&t network?

Questions

 • Other Phones & Devices

1.8K

7

0

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Swapping SIM to old phone from phone on payment promotion

My mom and I were both eligible for an upgrade, and recently upgraded to the iPhone 12 with the $1/month promo (with statement credits). My mom is a senior and having trouble adjusting to the full touch screen phone. She wants to switch her SIM back to her old iPhone SE for the time being, but st

Questions

 • Wireless Billing

45

1

0

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Official Solution

Reduced Rate Suspension

Hi, I requested for reduced rate suspension in August this year and I was told that I would be billed a monthly recurring charge of $10.00. However, my last two bills (Sep & Oct) show that I was charged full amount. I am currently abroad and I wasn't sure if I could use Wi-Fi calling to contact

Questions

 • Wireless Billing

2.5K

5

0

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No 5G on iPhone 13 Pro with AT&T

No 5G on iPhone 13 Pro with AT&T while my friend’s AT&T iPhone 13 Pro has 5G everywhere we go.

Questions

 • Network Coverage

660

3

0

Accepted Solution

Official Solution

How To Block Calls – Options & Solutions From AT&T

Are you receiving unwanted calls, spam calls? Are you concerned about numbers that look like yours? We have great tools and features that can help with these unwanted calls.   Note: If you did not initiate contact with AT&T or any other company, do not share your information. If you were

Questions

 • Account Features

17.6K

7

0

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What to do about a returned phone that ATT claims they never received.

So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we

Questions

 • Wireless Billing

1K

4

0

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Device type on my account is INCORRECT

I added my Apple watch to my account today at a store. I logged into my account add the added phone number is correct but the device type is INCORRECT! They have my watch phone number listed as a prepaid android phone!! Is there any way for me to change it to my Apple watch without bringing it to a

Questions

 • Wireless Account

396

4

0

Accepted Solution

Official Solution

Closed

Property Damage Claim

When laying the line in our front yard, the installer cut the water line and now we have a leak. Who do I need to contact?

Questions

 • AT&T Fiber Installation

414

5

0

Accepted Solution

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U-Verse Movies on Demand freeze and glitch. Even the previews. It is like watching a bad antenna reception.

See the subject line. I had fiber optics put in so the speed is very fast so ideas? I did not have this problem when the movies I could rent were not HD and now they are all HD so is that it? Or a bad connector someplace? The U-Verse TV comes in fine so ?? I went through the usual reboot stuff, o

Questions

 • Watching U-verse TV

740

7

0

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Can someone explain my wireless charges?

Hi all, I have one phone on my wireless plan, and I also pay around $45/mo. for internet services. I'm being charged $121 a month. My current phone is paid off.  When I expand the "Wireless" portion of my bill, there are two charges. One "shared plan charge" for $35.32, and then a charge

Questions

 • Wireless Billing

994

7

0

Accepted Solution

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

568

2

Accepted Solution

Official Solution

Unlock a U318AA phone from AT&T

my 98-year-old father's Windows phone can no longer be charged. I bought him one of the "senior citizen" phones but he cannot use it since he is used to touch screens and this phone uses arrow keys to make selections. i received a U318AA phone from AT&T for due to the upgrade to 5G. I do not ne

Questions

 • Other Phones & Devices

218

2

0

Accepted Solution

Official Solution

BGW210 Being Replaced with NVG599

My ethernet has been extremely slow on my BGW210 gateway/router. Speeds to the router are consistent at 980/980 mbps. Speeds to my two ethernet attached devices is running around 280/300 mbps. I should be getting twice that. Wifi is actually faster. Also, my tv intermittently shows that the eternet

Questions

 • AT&T Fiber Equipment

1.1K

3

0

Accepted Solution

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All circuits are busy

Hello! I started receiving an "All circuits are busy" error message a few days ago.  I work for a medical office so it is a business line and the error message pops up for every number I attempt to call.  I starts around 11a eastern time and lasts throughout the rest of the work day and i

Questions

 • AT&T Phone Account

126

1

0

Accepted Solution

Official Solution

PROOF OF PURCHASE

I purchased an iphone from at&t back in july of 2018. I honestly cannot recall whether this phone was purchased online or at the retail store in my hometown. I no longer carry an account with at&t, but I am 100% the phone is paid off and is mine free and clear, however I don’t know how to go

Questions

 • Apple

212

2

0

Accepted Solution

Official Solution

Switched SIM card back to new device and not working

Hello I switched my SIM card from my iPhone 12pro max to iPhone X and now when I put the SIM card back on my iPhone 12 it’s not working (cellular network or calling), how do I fix it ?? thank you 

Questions

 • Apple

710

2

0

Accepted Solution

Official Solution

change caller id

change caller id to phone holder instead of phone owner's name

Questions

 • Apple

239

1

0

Accepted Solution

Official Solution

update on madison wi fiber

whats the current status of fiber in madison? when will installs happen???

Questions

 • AT&T Fiber Installation

218

8

0

Accepted Solution

Official Solution

Data usage has gone WAY up

For the last 2 billing periods, I've had huge amounts of data usage and a lot of it is during early AM hours when I'm most definitely not using data. Is there any way to find out what is using the data?  For example, one night there were sixidentical amounts (138,241 kb) at 12:32am, 1:07am, 1:

Questions

 • Data & Messaging Features, Internet Tethering

341

13

0

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