
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Do you need a data/talk/text plan for an Apple watch? Will it work with just the iPhone ?
Questions
•
Wearables
Accepted Solution
Official Solution
Can you purchase your own modem or do you have to lease from ATT?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I am unable to retrieve my wireless passcode because the phone is not accessible. A Better Business Bureau complaint has been filed as well as preliminary contact with a law firm to initiate legal action. I wish to retrieve my passcode for the purpose of canceling the wireless plan. AT&
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi, will I be able to receive SMS messages sent from USA in Poland? What kind of plan do I need to get? Thank you.
Questions
•
Network Coverage
Accepted Solution
Official Solution
I have an iPhone SE 2020 unlocked and still won't work on my sim from the Philippines, it is still No Service even unlocked.
Questions
•
Apple
Accepted Solution
Official Solution
I applied for and received verification of a data usage waiver until May 13th (or stated date). Was so glad to have that since our income only allows for a limited data plan and I've been working some and doing some research for work from home. Data speeds slowed as they typically would in a billing
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Closed
I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right? ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa
Questions
•
Apple
Accepted Solution
Official Solution
I want to transfer upgrade eligibility from line A to B. Line A is paid in full with no installments due. Line B has a balance that is being paid on installments and also gets monthly credits from an old trade in. I understand the installment balance will transfer to line A after transf
Questions
•
Wireless Billing
Accepted Solution
Official Solution
My voicemail messages are time stamped 2 hours too early. It never changed when I moved to Florida (eastern time) from Colorado (mountain time). Can someone help?
Questions
•
Device Features
Accepted Solution
Official Solution
My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area. But I have talked to multiple customers and they have been without service as well. Not su
Questions
•
Network Coverage
Accepted Solution
Official Solution
After the big system "upgrade" I lost all ability to call out, or receive calls. Dailing a number immediately tells me the call has ended. Incoming calls go immediately to voice mail, which I can see on the phone via "visual voicem mail". My phone, a Motorola G 5G, is listed as working with the
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Hello guys, I recently purchased NETGEAR MR1100 from amazon (unlocked one) and I put an AT&T Sim card and used it in the US for 2 weeks and it worked fine, and then I sent the router to my girlfriend who is in Canada now, and the device automatically connected to Rogers network but we both don'
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I've moved to Thailand and need to keep my US phone number for banking. whats the least expensive plan I van buy. I'm currently paying $80 usd a month.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Can I block Wi-Fi use on a suspended line or lock the phone so that the person cannot use it?
Questions
•
Apple
Accepted Solution
Official Solution
I transferred out of a joined group account year ago. My name is listed as the secondary acct holder. I have no contact with the primary or the pin # to take it off. Would a secondary account holder ever be made primary without consenting to it? Should I be worried about being held responsible or h
Questions
•
Wireless Account
Accepted Solution
Official Solution
We live a couple hundred yards from AT&T tower 153246, and it used to switch to red lights at night. Now, it stays in white strobes 24x7, which basically looks like someone is taking flash photos of our house all night. It's pretty aggravating. Any way to get a message to the right peo
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
A message popped up stating "running low on storage space" how do I get rid of this message I have deleted pics and one app I didn't really need but still have message
Questions
•
Android
Accepted Solution
Official Solution
im trying to get it to upgrade from 4.4.4 to Lolipop and i can't get it to update also the model is sgh i337 from at&t
Questions
•
Samsung
Accepted Solution
Official Solution
My personal Samsung Galaxy S21 Ultra is brand new. I purchased it March 5. Activated the line mid-February 2021. On March 19th I was on my phone. I noticed an ATT OTA update. Not unusual for software updates to be performed remotely by carrier to a customer's phone. But as I watched this happen, I n
Questions
•
Samsung
Accepted Solution
Official Solution
I'd like to know when you plan on coming out our way? 1705 S. 114th E. Ave., Tulsa, OK 74128. We are stuck with Cox Internet and are tired of overpaying!!!
Questions
•
AT&T Fiber Ordering