Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

new u-verse customer but with many tech questions

i currently have timewarner cable and it's fine at 20Mbps down and 1Mbps up. i want a faster upload speed because i do a lot of backups on amazon S3 and upload photos/videos to share with family worldwide. i recently signed up to u-verse based on the information given to me by the sales rep. i just

Questions

7.3K

16

0

0

Accepted Solution

Official Solution

BGW210-700, personal router, and a VAP2500 providing TV over wifi

I'm trying to get my mom's internet setup using our own router (unifi dream machine). She currently has a BGW210-700 providing wifi for her devices, and connected to that VAP2500, which is apparently providing different wifi for her set top box upstairs.   Is the VAP2500 simply an access point, and

Questions

476

3

0

Accepted Solution

Official Solution

Can I cancel my U-verse internet package but keep the TV and still have it work?

I have been very underwhelmed with the internet provided through at&t in my area so I have decided to upgrade to 1000mbps through Comcast. I was wondering if I could keep the U-verse TV because we enjoy it and would hate to have to switch off of it. Thanks

Questions

1.1K

23

0

Accepted Solution

Official Solution

Closed

Why is Fox not on U-verse 200?

I would like to know why on U-verse 200 you guys allow CNN, MSNBC free. Whereas, I need to upgrade my cable another hundred dollars in order to get Fox News. I think that’s unfair and biased. after being a customer for 20 years. And then going through the Covid and having to lower my grade of televi

Questions

734

6

0

Accepted Solution

Official Solution

Notice of dispute

I was wondering if you had a fax number to send at&t notice of dispute papers to, I have the address, but just want to make sure you receive it

Questions

357

2

0

Accepted Solution

Official Solution

Cable box not working after trouble shooting

Hello, we have a cable box that is not working. Any time you turn it on there’s a red X in the middle of the screen, we tried following the trouble shooting advice on the AT&T uverse forum here but none of the steps seem to have resolved our issue, I fear the box may need to be replaced. Can we

Questions

939

1

0

Accepted Solution

Official Solution

Connecting optical modem to my cat5 wired House

I have a fiber optic service that comes into my study with a fiber optic modem/router. Here are the specs. System InformationManufacturer ARRISModel Number BGW210-700 My house was built 4 years ago with cat5 wiring throughout the house. There are outlets in the rooms that has a wall plate with

Questions

630

6

0

Accepted Solution

Official Solution

Closed

Finally switching away from Uverse to AT&T DirecTV Streaming

After having my most recent main DVR fail (Pace IPH8100) and have to perform a factory reset, losing hundreds of recordings, and having been told by the installer when I got the newer Pace DVR that Uverse was eventually going away and it wouldn't be possible to continue with it if we were ever to mo

Questions

289

1

0

Accepted Solution

Official Solution

AT&T U-verse and magicJack Home

I currently have an AT&T U-verse model 5268AC Gateway and want to know if I just need simply to plug the magicJack Home device to any available Ethernet port or should I do any other technical configuration myself or call AT&T support for help? Thank you.

Questions

425

1

0

Accepted Solution

Official Solution

Unbundle/change services

I want to unbundle my internet and U-verse package. I want to cancel U-verse and keep my internet.

Questions

1K

4

0

Accepted Solution

Official Solution

Is the ATT Uverse 5268AC MODEM an upgrade to the ATT Uverse nvg589?

I have had issues with internet and contacted an AT&T assistant. I was informed that my modem (ATT Uverse nvg589) was outdated and they would be sending the new ATT Uverse 5268AC MODEM.  However looking at the internet made me realize this might be an old modem as well and it is just AT&am

Questions

5K

2

0

Accepted Solution

Official Solution

AT&T wireless tv

We just remodeled and mounted our Samsung smart tv on the wall. Is there a wireless transmitter box so that I don't have cords hanging down below my tv?

Questions

436

9

0

Accepted Solution

I'm starting to grow a strong disdain for AT&T and their seemingly intentional methods of assuring you make zero progress toward resoluti

First, I bought a couple phones from somebody I know. I then opened an AT&T business wireless account, to which I added/ actived 3 devices total. A few days later I traded in my old S22 Ultra  for an $800 bill credit. The next morning, all three devices were dosconnected and  as I lat

Questions

66

2

0

Accepted Solution

Will a Pace 5268AC Gateway & ALCATEL-LUCENT G-240G-A ONT support Gigabit Fiber?

I currently have U-Verse with 25M internet and Fiber to the Prem.   I am interested in upgrading to 300M or even 1G internet but I want to be certain my current hardware will support it.   As I mentioned in the title, I have a Pace 5268AC gateway and a Alcatel-Lucent G-240G-A ONT.&nbs

Questions

303

3

0

Accepted Solution

How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

Questions

242

5

0

Accepted Solution

Upload speeds

I have ATT Fixed Wireless Internet / UVerse. My upload speed test indicates a speed of 6.1 Mbps. I upload 2 hour long videos every Monday. Sometimes it takes 3 -4 hours per video and sometimes it takes 24 hours. The videos have been formatted for YouTube 720p HD. What should I do to have faster uplo

Questions

263

1

0

Accepted Solution

modem

My question, is it possible to use deferent modem and Wi-Fi instead of the Uverse modem?

Questions

49

6

0

Official Solution

I need to pull phone records from June 2021-Feb 2022 - My insurance is claiming I did not pay and charging me for an accident that happened

Hi there, I am in urgent need of help before this matter goes to court. I am in need of my AT&T cell number's prepaid phone calls with the date, amount of time called and cell details on for two specific numbers for my State Farm insurance office and an individual working for State farm. Thi

Questions

183

3

0

Accepted Solution

Replace Uverse Receiver

My uverse wired tv receiver has stopped working. All troubleshooting has been done. Needs to be replaced. How do i get a new or replacement?

Questions

1.2K

5

0

Accepted Solution

DVR will NOT record a show. EVER! It refuses to record it

So I have tried for weeks and it will not record "So you think you can dance" Even if the show is on air I can't record. This is silly. Why? (BTW: Power cycled 100 times ONE HUNDRED TIMES! so do not ask)

Questions

96

5

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.