
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
My Brother was told that the Samsung Galaxy S10e won't work on AT&T Network next year the S10e was released in March 2019 so does that mean my Samsung Galaxy Note 10 which was released the same year as the S10e wont work on the Network next year? these are lies the 5G Network is not fully rolled
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I bought a Galaxy A51 5G (SM-A516N) model from Korea and came to the US. If I connect to the internet through roaming service, 4G VoLTE is connected, but with AT&T SIM, only 3G is connected. I tried various attempts known on the Internet, but it did not work. I think that the roaming co
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I have the network code to unlock my Samsung Galaxy S4 how do I proceed to unlock the phone with the code?I would think that somebody out there could help me with the steps necessary to accomplish this task since I have the proper code needed to unlock the phone.I suspect that if I stick a TMobile S
Questions
•
Samsung
Accepted Solution
Official Solution
I have a iPhone 4 and a few months ago I got the galaxy s 2. Now don't get me wrong it's a great phone but the battery life sucks, I've had to format the SD card 4 times, and hard reset 2 times. A phone like that should have to do that. So if I take my iPhone back to at&t and tell them I want to tur
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I still have not received the updated, I was wondering if i had to be active with att for the update to go through? I am using an att note 4 on cricket wireless which is part of att.
Questions
•
Samsung
Accepted Solution
Official Solution
I signed up for the bogo offer and received one of the phones today but not the other, I thought I would receive both of them at the same time? If not, when should I expect the second phone? Please advise!
Questions
•
Samsung
Accepted Solution
Official Solution
I performed a factory reset on a Samsung Galaxy Tab SM-T707A which is now only being used as a WIFI device. The plan was to run firmware upgrades after that, but I am getting a message the device is already on the latest firmware version which is the stock firmware now. I thought those updates could
Questions
•
Samsung
Accepted Solution
Official Solution
My Samsung S5 won't power up or charge. I've had it on a wall charger for 5+ hours, and I have also tried from USB on my computer. I swapped batteries with my boyfriend's S5 and it still will not power up. I've tried holding the power button for 30 seconds. Also tried holding the power button, home
Questions
•
Samsung
Accepted Solution
Official Solution
i recently bought a s10 plus for a family member outside the usa, but hes telling me that the phone is not getting any kind of update , not even the security ones , so i was wondering how the phone could get an update or what could be done
Questions
•
Samsung
Accepted Solution
Official Solution
I went to close a window (playing Jeopardy on my Samsung Note 8). Clicked on the "X" and here comes an app downloading - grrrrrr. Cannot delete the darn thing - option is grayed out. It screwed up my home page, changed the appearance of my icons and in general, played havoc with my phone. It is Weat
Questions
•
Samsung
Accepted Solution
Official Solution
I can not video call on my new samsung s22 ultra. I can go into duo and video chat but if im on a voice call and try switching to video call it comes up as video declined. Whyyyyyyy??????????? HELPPPP
Questions
•
Samsung
Accepted Solution
Official Solution
people are asking how to update the phone while abroad and att lists that you must be in the us. can att please address how to get the update while living abroad??? my galaxy note 20 is on ui 4.1 android 12 and when checking for updates it states 'current software is up do date' travelling to the
Questions
•
Samsung
Accepted Solution
Official Solution
I need the puk code to unlock a samsung sgh 1257 The sim card in it is from straightalk and has my service on it already
Questions
•
Samsung
Accepted Solution
Official Solution
Is there a way to set my phone on vibrate for everything EXCEPT my clock alarm? When I put the ringtone to vibrate, everything else automatically goes there as well. I don't want spam calls to wake me up in the middle of the night, but I DO want my morning alarm to wake me up, instea
Questions
•
Samsung
Accepted Solution
Official Solution
Just purchased a new Galaxy S9 and transferred all of my info from my old S8 phone using Smart Switch. I went to the settings to Check for Updates, and it said an update was available, but it got perpetually stuck trying to update it resulting in frequent notification interruptions saying software
Questions
•
Samsung
Accepted Solution
Official Solution
Just purchased a new plan with at&t. Purchased the iPhone 13 pro max, nephew really wanted new iPhone and I'm a sucker for the little guy. Now I have the new sim in my unlocked galaxy a13 device and I'm wondering what all can be done to either upgrade it or trade it in for better device. Side no
Questions
•
Samsung
Accepted Solution
Official Solution
I have bought an factory sealed samsung s10 and the seller says that it network unlock by ATT and will work in all networks. How I can unlock the phone and what more info I must send
Questions
•
Samsung
Accepted Solution
Official Solution
I bought a Samsung Galaxy S9 off of eBay used, it is locked to AT&T and i do not use AT&T. I submitted the unlock request but didn't accept the email in time, i tried requesting again but it says that there is already a request in progress. How do I request another email to confirm it
Questions
•
Samsung
Accepted Solution
Official Solution
Got a couple of screen shots by pressing the side key + volumn down initially, then i went and messed with app permissions and got no screen shots since? Can't get a screen shot with just a swipe of my hand like i could on my old phone? So how do i get this thing to copy it's screen?
Questions
•
Samsung
Accepted Solution
Official Solution
I would like to block caller ID when calling a specific number. The support pages indicate to dial *67, but that gives me a message that call could not be completed as dialed. The support pages say to "Make sure Caller ID is turned off in device settings:", but give no indication as to where this se
Questions
•
Device Features