Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (12K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

Are AT&T Prepaid Plan eligible with eSIM (iPhone XS)

Hi,I'll come to visit Florida and i'd like to know if i can buy an AT&T prepaid plan using the eSim in my iPhone XS (unlocked) ?(I'd like to keep my french physical sim inside the phone)Thanks

Questions

28.3K

19

Accepted Solution

Official Solution

AT&T suspends one of our 3 lines without us asking...WHY?

All of a sudden one of our lines has been suspended without our request or permission. Anyone know why??

Questions

122

3

0

Accepted Solution

Official Solution

Iphone hot spot usage

How do I track the data consumption of my iPhones hot spot? I can only see the total data usage.

Questions

16.3K

5

0

Accepted Solution

Official Solution

Does my boss have to approve releasing my phone records?

So my boyfriend is trying to get my phone records, but the phone I have is under my bosses plan. He pays the bill for it every month. Does my boss have to be the one to give the okay on getting my phone records.

Questions

74

1

0

Accepted Solution

Official Solution

Unlocking device iPhone 5 returns error: We're sorry. We can't unlock this device.

I have an iPhone 5 that is paid off and still active on AT&T. I want to unlock it so that I can move the SIM card to a newer phone and sell the iPhone 5.When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428.When I press the submit

Questions

1K

5

0

0

Accepted Solution

Official Solution

Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

Questions

250

1

0

Accepted Solution

Official Solution

At&T to cricket

Will a locked At&T phone work with a cricket wireless SIM card For iPhone XS Max

Questions

160

1

Accepted Solution

Official Solution

Cross Upgrade with Next Up Lines

I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrad

Questions

929

3

0

Accepted Solution

Official Solution

Switch carriers

I have t-mobile I just signed up with them I traded my iPhone 11 for iPhone 14 I just got it last week or two and it is still in perfect condition but I am not happy with t-mobile service and I was told I could switch to y’all and y’all could pay t-mobile off for the phone I have and I could pay y’a

Questions

97

1

0

Accepted Solution

Official Solution

Unlimited pre paid & hot spot

Hello,I have the unlimited prepaid plan (60$/month, unlimited texts & calls, 2Gb of data).4G is working great but when I try to activate the personal hotspot on my iPhone it asks me to call to activate the option or go to the AT&T website. I didn't find anything related to tethering in my options so

Questions

10K

4

0

0

Accepted Solution

Official Solution

Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

342

5

0

Accepted Solution

Official Solution

Closed

MicroCell and iOS8

Problems connecting your MicroCell with your iPhone6, iPhone 6 Plus or earlier iPhone model that has updated to iOS8?

Questions

2.2K

1

0

0

Accepted Solution

Official Solution

Using EyeTV?

I love using EyeTV with my AT&T cable box  so that I can now watch all channels & DVR recordings on my Mac. Anyone else using EyeTV?  I'm having problems configuring so can also watch on my iPhone when away from home.   I need to verify that the U-verse router supports NAT-PMP (NAT Port Mapping Prot

Questions

1.2K

3

0

0

Accepted Solution

Official Solution

About Traveling Abroad

I am gonna travel to Asia for a month. Can someone in the US reach out to me through my current prepaid plan number? Do I need to add any additional service?

Questions

58

2

0

Accepted Solution

Official Solution

I want to apply for wireless phone service

I was wanting to apply for wireless phone service

Questions

52

1

0

Accepted Solution

Official Solution

BOGO deal, Do I have to buy 2 phones at the same time?

To get a bill credit from BOGO offer, do I have to purchase 2 phones at the same store? For example, can I purchase one phone at Costco and another at Target? Of course under the same account and the same day, is it still eligible? Has anyone done that?

Questions

2.6K

1

0

0

Accepted Solution

Official Solution

Problems with sbcglobal email.....AGAIN!

My sbcglobal email works fine on my Windows laptop, but keeps getting an error message "the connection to the server failed" on my iphone and ipad. I deleted my email on both devices.  I was able to set up the sbcglobal on my phone and it worked for a while but now i'm getting the same error m

Questions

249

1

0

Accepted Solution

Official Solution

Replacing my Iphone at apple store

I want to replace my iphone since my other one was liquid damaged.  I was looking to replace it at the apple store, but i was wondering if  i could move my current att plan to the replacement too.

Questions

784

2

0

0

Accepted Solution

Official Solution

AT&T Activating step keeps spinning

iPhone 12 Pro Max and Apple Watch 7 cellular won’t complete activation step. In the Watch app under Cellular, it says AT&T Activating but the progress icon just spins and hasn’t stopped for days. I unpaired and retried but got the same issue again.

Questions

372

1

0

Accepted Solution

Official Solution

Cannot access internet using cellular data with Secure Family app

I have installed the companion app on my kid’s iPhone and set bedtime limits from my iPhone. However, during the day, when he should have access to the internet using cellular data when away from any WiFi, his phone is not able to get access, even though he had four bars of cellular signal. However,

Questions

316

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.