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AT&T Damage sewer line while drilling for fiber lay

AT&T was digging throughout my entire neighborhood. During the process a hole was drilled right through my sewer line. This caused water damage inside my home. I need help contacting someone to file a claim. Can someone please help me. I am calling the 1800-288-2020 number and I am not able get

Questions

92

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I continue to get told my "repair appointment has been put on hold due to an outage"....for a week now with ETA to be fixed changing daily

A week now I have tried to get my fiber internet installed, a week now I have been disconnected from the 800 hotline, disconnected from live chat, and every appointment I have made to get a repair tech to help set up my internet has been put on hold or cancelled due to an outage THERE IS NO OUTAGE

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92

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Configuring AT&T Fiber with Netgear Orbi

Hello, I have AT&T Fiber using an 2Wire 5268AC gateway. I also have a 2-node Netgear Orbi mesh network using RBR850 routers. I have configured them both for the gateway to passthrough the internet traffic from the gateway to the orbi, but I've been using old documentation from users in these c

Questions

1.4K

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Fiber cable buried too far over utility easement

There is a 7.5ft utility easement in my back yard. I am having a pool built, so the guys came out and flagged all the utility lines in the easement. The pool will be going right up to the 7.5ft easement. AT&T has placed a fiber optic cable at 8ft, which is .5ft over the easement and will cause a

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247

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Free Apple Watch scam

I fell for that dumb watch scam first responders get. I know I’m not the brightest I trusted the person helping me and my partner out too much. Moving on what can I do. We gifted the watch but we are still stuck paying the 10$. Should we just attempt to save up as fast as possible to pay it off comp

Questions

170

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Can't move service until previous account is canceled?

I just moved to a new home and was trying to move my account, but the previous owners apparently still have an active account at the address. When I called to move my service, the rep said that they have to cancel their account first. I have no way of getting in touch with these people so they can c

Questions

288

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New Neighborhood

How do we order AT&T phone and internet service installation for a new neighborhood?

Questions

93

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Cable Going Into Wall Jack

My new fiber Internet seems okay. Speed tests show good results. Now inside my closet box, does this cable going into wall jack look correct? Is this standard installation?

Questions

745

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Closed

AT&T using “fraud” to force $35 activation fee

Add me (existing longtime customer) who attempted to bring a new device (Apple Watch). AT&T is illegally charging activation fees on consumer-owned devices, for the purpose of driving fees, using “improved fraud detection” to force people to call in. I went through a majority of the Apple

Questions

360

7

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Dog ate my Wire

My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called.  What is it called and can I purchase one from Best Buy or somewhere.  I need back up ASAP.  Hopefully it is not a ATT thing I have to wait for.

Questions

822

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Slower speeds with IP Passthru and XT8

Good day. I recently upgraded my home router from an Netgear Orbi setup to the Asus ZenWiFi XT8 (2 pack + 1 pack). I had ongoing connection issues with the Orbi (dropped ethernet connections, WiFi connections dropping, etc. On the Orbi setup I had the Orbi as an Access Point behind the Arris 210-70

Questions

846

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My yard needs to be fixed!

AT&T dug up my yard a few months ago because of the I3 broadband installation and your box was put in about 3 feet from the water line lid. When things were "put back together", the workers did a ridiculously bad job and made piles of dirt in my yard and left a big hole in the ground where the b

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67

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Ye old "bait and switch" to fiber tactics

I got the old bait & switch from AT&T today. I received mail about every other week telling me I need to call to upgrade my internet service to fiber by May or my current service would be disconnected.  Well, I already had fiber.  I had the 300 plan which was perfectly fine for my needs.  After deal

Questions

119

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Adding another account to the same address.

I moved here a few months ago and I've been thinking on setting up service. There's apparently another user in this address and I don't know who they are. I was wondering if there's a 'how to' on setting up another account and service in the same address. What steps should I follow to do so?

Questions

310

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How can I escalate fiber install issue ?

I signed up for the Gigapower package over a month ago, but after three technicians visits and more than 5 hours of conversations with them and AT&T customer Support, am still unable to get a fiber optic line installed from the street to my house. The first technician simply replaced my modem with t

Questions

2.2K

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McAfee

Why after several years is the link still broken for the McAfee download? In the past 3 months we have been hung up on after an agent states "I'm sending you to another escalated department to resolve the issue with your account" 7 times. Twice in the same day. All I ask is stop the scam please beca

Questions

77

3

My installation was canceled?

My service box installation was cancelled by AT&T and they won’t let me set out a new appointment and instead just sent me the gateway- which says it needs a service box to use. I don’t know what to do, I’ve tried looking through every FAQ/Forum and it seems this is not an issue others are havin

Questions

53

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Questions about installation for Internet or Fiber: digging in yard? interference with alarm system?

Hi, I have questions about both the AT&T Internet or AT&T Fiber internet options. We have AT&T phone only, and are interested in adding Internet or Fiber internet (Fiber IS available in my zip code). However, I have a couple of questions. For either of these internet options, would digging in our ya

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196

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Installment payment

I purchased my phone from AT&T Saturday, but it says my first installment payment is pending. Why is that?

Questions

286

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Mesh system producing slow/inconsistent speeds

Hello, I have been trying to set up a new wifi mesh system to improve coverage in my house. However, the speeds I am getting from this new network are inconsistent and usually very slow. Occasionally, the speeds will rebound to where they should be, but this is infrequent and unpredictable. The cove

Questions

1.3K

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