I've lost all faith in AT&T delivering on the service it let me sign up for and told me was available. I signed up for GigaPower on 2/13/2015 and scheduled an installation for 2/16/3015. I received a call on 2/13 letting me know that it would be 'at most' two weeks before the installer could fulfil

I was getting fiber finally installed and was hoping someone can explain the basics of the setup. Does it flow like this. Fiber line from poll > (no junction box?) > ONT box > (via ethernet cable) to router I'm trying to get them to send me a fiber line so I can pass it through my attic

An independent company hired by AT&T went into our back yard (without permission) and kept the gates open letting our dogs out on more than one occasion. The company said that "another" company would be coming the following week to lay grass since they tore up more than half my backyard. 

I moved from an apartment 5 mins up the street from my new community where we have purchased a new construction townhome. The neighborhood has been established for years and they have added townhomes to the back side of the property. There are several units already completed with families who have s

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

ATT just recently came into my neighborhood and installed the basis for what will be ATT fiber. Crews were nice, did all the right things. All property repaired. They have since moved on from Wichita to somewhere else. A very nice Romanian gentlemen was the crew leader. However, yesterday I noticed

My property was damanged while installing the fibre optics cable. My attic ceiling is cracked and no one responds at SEDGWICK. 18553654976. Is this the correct number ? 

I am trying to understand how at&t can have fiber internet all around me. Even as close as 2 streets over but I do not have it. I am also paying the same price for 10m that someone would pay for 300m on fiber.

I had fiber installation scheduled on July 1, 2023 and when the technician came he said he couldn’t complete the job because the pipe underground needed to be moved so he could access. Apparently when my new development was built, they adjusted the sidewalk right over the fiber pipe. The technician

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

Hello, I am writing to you with a heavy heart I think this will be my last week with att, i remember switching to att after comcast was constantly giving me bad service and let me say this when i switched the internet was amazing but that was 4 years ago now my internet is subpar for the price i am

Can someone tell me how to go about getting fiber installed but not have it hanging from the pole strung across the backyard to the house? Looks like all of my neighbors who now have fiber have the wire hanging from the pole, draping across fences, hanging through trees, etc which is very dangerous

Hi AT&T Forums,   My installation was scheduled for 7/31/2020 9am-11am. The technician mentioned that something was awry and requested assistance from an AT&T maintenance team. The AT&T maintenance team has already left without giving any information, and the order/installation status reads "Your in

I have a run of coax from the easement side of house to the rack where the modems reside. If I pull a cat6 from the outside wall I do not have to know the length. It is less than 300 and I can terminate both ends after. If I have to pull fiber then I need to measure to know what length to be able t

I have a UBNT network with Unifi cloud-key, couple of hotspots and switch which runs ethernet cables around my house and out to an external building. Until recently, I have had Comcast Xfinity which brought internet / phone / TV into the house. That coaxial cable connected to the Comcast modem,

Hi. Att & t is the worst ISP service I've ever  used. I commenced service  with you on 6/14/2022 by 6pm EST and the next 48 hours, service is gone! I work from home and I've not had service/network  connection since 4:30 pm EST,  yesterday 6/16/2022 till presently.

Hello, I currently live outside of Deerfield WI, 53531, on the road of Saddle Ridge Road. I recently noticed your workers were laying down fiber-optic lines on Highway-BB a mile or two away from where I live. On my street there are 14 houses, and between my road and the area where you guys are layin

AT&T installed fiber in our neighborhood over a year ago and skipped our street. No one has ever been back to install the fiber on our road.   Literally all of the houses around us on other streets have fiber access. See below image.  Please help me figure our how to

Can you please send me who to contact for a utility availability letter for a proposed new subdivision that I will be developing? Thank you,

Hi, We live in Evergreen area of San Jose, Zip code 95135. Only service for internet we currently have is xfinity and we would like to have AT&T fibre service instead. Currently the fastest speed available to us is 100mbps which is not enough given we have several security cameras and streamin