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I want my t mobile back! I pay almost double with at&t!!

I recently purchased a v-fold from AT&T and wasn't told that the phone cost $1,800 but they were sure to let me know that my price would stay at or near the price that I pay with T-Mobile but of course with that $1,800 phone that is near impossible also let it be noted that I was sold a three wh

Questions

66

4

Spam

When is att going to stop allowing emails to send text messages on their network.  Only provider in the country that allows this, their solution, download yet another pointless app on your phone for their mobile security where you have to manually block each email address and the spammers come

Questions

11

1

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Promotion December

My daughter upgraded her iPhone 12 Pro Max back in Dec 2022. The promotion was $1000 for her phone which was in mint condition.  Her iPhone 14 Pro Max was received in January including the return box and label to mail back her trade-in which she did right away.  I have called customer ser

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20

1

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Never received full credit for trade-in I was promised after being escalated and approved by Vincent at AT&T Help Forum

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

Questions

215

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Terrible terrible customer service experience so far. Hundreds of wasted dollars.

If anyone knows how to ping a customer care rep, I'd love to have someone hear my tragic tale.I was minding my own business, watching my ATT fiber get installed (which is great, btw), and a wireless rep pulled up and started promising the world. I was only paying $90 a month at google fi, and I rep

Questions

321

1

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Trade-in problems! AT&T says a different phone was received than what I sent in.

Longtime AT&T Customer since 2013. I accepted an upgrade offer in October 2023 to trade in my Google Pixel 7 Pro for a Google Pixel 8. I have photo documentation of the front and back of the Pixel 7 Pro and all the steps I took to bubble wrap and send it back in the original Pixel 7 box which I

Questions

34

4

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Not getting AT&T support

@ATT I am placing the orders 5th time in a row and everytime it’s getting cancelled. @ATT team is not able to fix. @ATT  need this to be fixed without going to store as I already spent 10 hours in a week.

Questions

42

11

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I have been trying for months to unlock my paid off at&t phone but at&t can't figure out how

I purchased a phone from at&t a few years ago and it's been paid off for over a year, (i didnt Get a replacement phone from assurant about six months ago, I know usually i have to wait six weeks tell lock the phone once you replace your phone. So I waited the six weeks and then ) I called at&

Questions

36

2

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Caller ID not working even after a week and 5 tech chats with AT&T

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

Questions

29

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eSIM on prepaid

How do I switch to an eSIM when I have a physical SIM? Stores won't help you as soon as you say you have prepaid. I want to know before I get a new phone that requires one for dual SIM.

Questions

110

1

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Copyright Infringement Tutorial

I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa

Questions

88

1

Phone has been blacklisted

I had lost my phone a couple of months ago and reported it lost or stolen and then I had found it and reactivated it and now a couple months later they keep shifting it off as though it's blacklisted a man at the attention&t store said. He turned it back on for me twice just to have them shut i

Questions

24

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Collection Account Via Enhanced Recovery Corp

I have never opened an account with AT&T and when I tried to call because I have no information on an account no number or anything they wouldn't help. Looked at my credit report and says Enhanced Recovery Corp has a credit from AT&T under my name. Can't even find a number for ERC. This is f

Questions

15

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I returned the package with the phones I received, I was told it was received and they knew it was mine, they won't give me back my money.

I was in an attempt to switch services to AT&T and I ordered 6 phones. After the price came out and I found out I was misled by a salesperson, I immediately returned the package. After they received my package, and I called multiple times to confirm that they did, they told me I would be receivi

Questions

20

1

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new phone

I bought a new phone at Walmart. They said they made a new account with AT&T in order to get the phone working. then they canceled the account or tried to cancel, and AT&T did not cancel it. Now AT&T is trying to bill me for an account which does not exist.

Questions

53

1

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Prepaid account disconnected two months into one year contract!

I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected.  When I try to log into the prepaid account, the site says I no longer have a registered account.  I tried calling prepaid customer service, but they said tha

Questions

158

4

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CONNECTIVITY ISSUES / UNSTABLE INTERNET?

I keep experiencing connectivity issues and getting YOUR INTERNET CONNECTION IS UNSTABLE when on Zoom calls and using my Sonos system. My speed test shows speeds averaging around 29 MBPS. I am working wirelessly, but my laptop is within two feet of the router with no onbstructions or anything in th

Questions

68

2

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Complaint about deceptive practices

AT&T,   I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask

Questions

248

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HOLE in my yard !!

I was out of the country and for my surprise, there is a BIG HOLE in my yard made by ATT. I want someone to contact me and present a plan about how ATT is planning to fix that, restoring my lawn as it was previously. I am not an ATT customer and now I am far to be one.

Questions

78

4

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AT&T Installation Refusal

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

Questions

121

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