This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

I changed a plan 2 weeks ago. They did not inform me that they refused to back date it to the beginning of the bill cycle. I was clueless that I was going to have a $255 overage fee on an unlimited tablet. I have called in. I have been transferred to multiple people in multiple departments. I am cur

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

I've just spent 2 hours on hold waiting to talk to someone at AT&T and finally hung up. Ridiculous!!! We lost a phone in March of last year and I'm now seeing that they have been charging me service for the old number as well as the new number since then. I need AT&T to reach out to me to co

When I traded in my iPhone 10 64 gigs, I was promised a 800 in credit for a new iPhone 12. I solely got a new iPhone 12 as I was promised by the ATT representative in a store (and also cross checked on the website) a credit of 800. Since I have traded the phone in October, I have received credits of

Why am I not able to access my AT&T wireless bill at all?? Each time I click billing to view my statement, I get redirected to the AT&T TV lander page. This is a very serious issue as I'm not able to view my bill. I'm very upset with the website and hope there is a fix soon for it or else I

While shopping for new phones and new service I put 2 iPhones in my cart and it showed a base cost for 2 lines of Unlimited Starter for a base price of $60/line. I believe there might have been a discount for getting 2 lines, but not sure.  In any case there was no mention of an assumption tha

I post an excruciating situation that I experienced with AT&T. immediately someone comments. I'm new to this ( actually my anger and frustration brought me to write my first post today). So, Lizard Lips writes derogatory statements towards me. Have I not endured enough? No! Miserable ppl need c

Lousy service, lousy customer service, lousy bill pay, inadequate personnel to serve customers appropriately, no special rates foe old folks, too many recorded messages,  AI, just plain lousy.

We are being charged for a returned cellphone which was ordered under the upgrade on an existing line. Phone was returned with AT&T label in March, but because we didn't write down the tracking number, we are being charged $800.  Spoken with more than 5 different people who tell me it will

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

I keep getting emails from ATT about an account that is not mine. They have the wrong email address (mine!) for their customer. Calling ATT does not help. They say "it will go away" Meanwhile, their customer is not getting necessary email about their wireless account.

I recently traded in my old galaxy and got a new one with what was supposed to $800 off my new phone over the DPP agreement. I sent my old phone in the white phone protector that came in the box and slapped the only label in the box on it and dropped it off at my local post office. I waited 2 full b

I am paying over the amount $1,321.40 for Five iPhone and Two apple watches and now i being told that after paying all the amount of money, you guys want me to repay $869.37 after looking at my app it's saying that i need to $452.03 or our phones will be shut off and that is really making me mad bec

In Oct 22 we changed our wireless business account to personal. I had made a payment about the time we converted, 2 days later I got a notice that our personal account bill was due. So they apparently converted by business account to our personal side leaving us with a credit of $619.24 . It is now

My daughter upgraded her iPhone 12 Pro Max back in Dec 2022. The promotion was $1000 for her phone which was in mint condition.  Her iPhone 14 Pro Max was received in January including the return box and label to mail back her trade-in which she did right away.  I have called customer ser

The promise from the agent was the old devices would pay all but 100 or so of the new devices on each phone but this has not been the case. I have this conversation recorded and am getting very irritated with att. I've called about this more than once and want it fixed

Hello everyone, Back in April we traded in a Samsung at our local ATT store, and there was a first responders promo going on. Due to my hearing disability the promo was outlined in writing which I kept. Since that time, the accounts have not once been correct after untold hours on the phone with

Employee Andrew [EDITED]at the Auburn Indiana store was extremely unhelpful. Very lazy, came right out and said he just wanted to get home and was very low paid so didn’t want to do what was needed to fix my issue. He would have to call tech support to verify my phone was not active in order t

I had constant problems with ATT and then finally switched to somebody else. ATT tried to keep billing me and wouldnt stop. I fanally had to stop them on my credit card. Even though They actually owe me money they continue to harass me now years later.   If you are having similar experiences