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AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

 • More AT&T PREPAID Discussions

176

7

0

Accepted Solution

Official Solution

Reward Center Not Working/Broken Link? HELP!

I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to

Questions

 • AT&T Internet Account

3.1K

12

0

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Lost my SIM card during visitation

Hello there, I visited my parents in Indonesia and happened to lost my prepaid sim card. Could you please help me regain the access or possibly send a replacement?

Questions

 • Account & Usage

265

2

0

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Scam or ligit?

Does AT&T send text to their customers phones? I receive these texts that I am suspicious of.  The last one shows sending number is 332-262-8093 and the text reads:  AT&T:  Your bill has been paid.  See receipt here and get a random free item mkbe8.com/eM2tkl4JzX

Questions

 • Data & Messaging Features, Internet Tethering

219

2

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Yes I’m getting them regularly. Hate it.

Att get this (Edited per community guidelines) to stop!  Every month I get multi text offering gifts.   from different numbers.

Questions

 • Data & Messaging Features, Internet Tethering

40

1

0

Accepted Solution

Official Solution

Switching to prepaid

I currently have AT&T wireless and I want to switch to prepaid. Can I transfer my current phone number when switching to prepaid? And how do I do that. It told my number wasn’t eligible because it’s already in use, but if I cancel the service couldn’t I do that?

Questions

 • Plans & Features

115

1

Accepted Solution

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Problem with Unlocking

I bought an iphone 6s which i paid in full... tried to unlock it and was told its active on another account... I have know idea who that person is i called AT&T and they told me they can't help... and i need this phone unlocked... someone has any idea how i can do that?

Questions

 • Other Phones & Devices

45

1

0

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How to get a postpaid account

How simple it is in shopping on AT&T

Questions

 • Other Phones & Devices

62

5

0

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Renewing a PREPAID AT&T plan

Hello, My unlimited plus monthly plan was expired because I didn't pay at the due time. When I logged in my prepaid account, I paid and now the money is in my account balance. I would like to renew the plan, and I tried changing my plan to the same one so it can withdraw from my account balance,

Questions

 • Plans & Features

312

1

0

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Finding the last location of my phone, and can't access Google account for find my device or Android find

My phone had a dead battery and it was stolen. I tried to find my mobile or device and my phone wouldn't show. Tried Android find something. Can not access Google accounts with out phone. Google timeline says no activity. This has happened before but was able to see the last location of the phones g

Questions

 • Android

9.1K

4

0

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Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with

Questions

 • Wireless Account

215

4

0

Accepted Solution

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New cables for new gateway

AT&T recently replaced my gateway. I would like to replace the current cables with longer ones and both attempts at purchasing new cables has failed. The new cables result in red lights on the gateway and no service. The current cables (7-8 years old) have on the side of the cable: Cat 5E Patch

Questions

 • AT&T Internet Equipment

692

4

0

Accepted Solution

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Wireless TV receivers

Is there a model offered by AT&T that is better performing than all other models they supply?Also, i notice that the Cisco model puts out much more heat than other models (when the TV is on or off).Do you experiece this?

Questions

 • U-verse TV Equipment

191

1

Accepted Solution

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ATT (Yahoo) Email Accounts Don't Work with Outlook 365

All my AT&T email accounts stopped working with Outlook 365 in July-2020. My current work around has been using my iPhone/IPAD or logging into https://currently.att.yahoo.com/ website to access my email accounts.  Please advise how to resolve so that I can access my AT&T email accounts

Questions

 • AT&T Internet Security

1.1K

2

0

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Accessing voicemails from a disconnected line on a family plan (that is still active)

About a year ago, I left an AT&T Family Plan and now have Google Fi, but kept the same number. Is it possible to access old voicemails that would have been received/saved while on AT&T? That family plan is still active, just without my old line, so I'm hoping they're still stored somewhere.

Questions

 • Account Features

144

1

0

Accepted Solution

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How can I retrieve deleted text messages?

How can I retrieve deleted text messages?

Questions

 • Data & Messaging Features, Internet Tethering

5.1K

3

0

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Downed line hazard and possible AT&T liability and AT&T listed number does not answer.

Wire obstruction & possible hazard with damage to AT&T cable(s) and break-out box/patch panel on pole (possible issue with passage of larger trucks). Alley behind 200 block of Kenilworth Ave. and 200 block Kenwood Ave. Dayton, OH 45405 Unable to report using telephone number listed (does not appea

Questions

 • AT&T Phone Installation

1.3K

1

0

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bgw210-700 modem setting

my hp notebook is of windows10. would appreciate someone teaching how can shut up the wi-fi inside bgw210-700 ( so no wi-fi frequency/waves emit out to room space and beyond ) and use ethernet cable via the modem to connecting internet ? thanks.

Questions

 • AT&T Internet Equipment

600

2

0

Accepted Solution

Official Solution

How can I receive SMS and make phone calls in Asia?

I am a prepaid user and I find that I can't use my phone in Asia and I can't receive SMS.Please tell me how I can solve this problem.Thank you very much!

Questions

 • More AT&T PREPAID Discussions

95

4

0

Accepted Solution

Official Solution

How to do a device unlock on an iPhone to be used with a different carrier.

So there something I can do to get a divide unlock to be able to use my phone with a spectrum which is a different carrier than already being used ?

Questions

 • Apple

145

1

0

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