This has been going on since early sunday morning. It is now wednesday and still no service. I go by where the service trucks are and nothing 4 guys just standing around or no one there at all. I have one that  needs the internet for college and I use it for work. Not to mention that all the fall sh

There is an active outage in the 27613 area that has persisted for almost 30 hours at the time of this writing. No one (customer service, web-site, waiting for tech support now) can give me any information on repair expectations and timing. I understand that things happen, but not getting informatio

Our service had been totally out since 12/23/22. Made appointment with tech on 12/24 for first available on 12/30. Tech came and said problem not due to outage - our signal is just too weak. Said another tech would need to be assigned. Customer service called and said we were part of an outage (

The ufix.att.com portal page isn't accepting my account login after I'm forwarded there from my logged in account page at att.com. Your account management system is hosed up and preventing me from getting service. It looks like phone and DSL is down in Point Richmond, California, probably

A truck hit and pulled down our internet wire on a Thursday afternoon. The power company replaced the pole and was done by Thursday night at 8:00 pm. AT&T techs came out Friday morning, worked until 3:00 pm and left with the job unfinished. No one showed up Saturday or Sunday. They promised serv

Sorry I didn't reply to the initial thread. Christmas. My internet goes out every day around 6pm.  I live out of town and get internet through my phone line.  It works fine  all day, then starts going out and coming back within a couple of minutes.  This occurs about every 15

I've been a U-verse customer since 2014 and this is the first outage I've experienced. I'd like to know if it is normal not to notify customers of the outage and ask them to check their connection every two hours until the issue is resolved. Outages happen and I can respect that issues will arise wi

locked out of email for over a year. AT&T continues to ignore my pleas for help. Now locked out of other websites and apps due to not being able to receive login codes.

I think that if there was a bridge to jump off of. ATT would be the reason why.  For the last 2 weeks land line might work 2 hours a day @ different times a day.  I have called different times to get this fixed but with in a few hours here we go again.  ATT customer service should no

My AT&T Fiber has been down since mid afternoon on 7/3/17.  Tech Support states will be fixed by noon today.  I anyone else in the Cary, NC area having problems today?

We don't know what else to do. We live in an area where cell phones don't work and there's no broadband. We use a satellite for internet access. Our line went dead on Christmas eve in a snowstorm and has been dead ever since. This is unrelated to the explosion in Nashville as far as we know. The

My IT people are telling my organization (of over 30K people) that the reason our network was all jacked up yesterday is because of a fiber line being accidentally cut yesterday in New Orleans. I searched high and low but found no reports of this. Is there a definitive way to prove this did not happ

Been using AT&T Fiber Internet and typically (for several years) normal speeds are 900+ mbps both down and up. This past weekend it has slowed down, and gradually increasing.    Started at 50mbps on speedtest and has now maxed out at 150 mbps consistently. Here's the weirdness. 

We've had Fiber internet with ATT for 3 whole months. It's down for the second time. This time its been over 14 hours. A five block radius in our neighborhood. No answers, no causes, just bots and texts moving timelines. A lot of us work from home. We may lose money, hours, jobs. ATT can't give us t

last time my phone worked was 3 days ago. whenever I call out iy hangs up. whenever I get A call, goes to voicemail. Data works fine, texts too. Visited the store and they said unlocked phones are having issues. any more information appreciated.

Our home is in Zipcode 18347. We lost cellular service sometime late 8/3 to early 8/4. It is not on the AT&T outage map. How do I reach AT&T to discuss this matter. Charles.

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

8.8.8.8 (Google DNS) unreachable from U-Verse FTTH and AT&T Cellular. It is not a Google problem, as 8.8.8.8 is reachable from Comcast, WOW, and Google Fiber. Traceroute:  1 [Internal Router IP Removed] ([Internal Router IP Removed]) 4.421 ms 2.079 ms 2.140 ms 2 162-239-32-1.lightspeed.brhmal.sbcgl

My Home FIxed Wireless Internet stopped working last Wednesday. We have relatives in the area experiencing the same thing. I have been told by several reps that there is a cell site issue in the area that is being worked on (promised to fix it that day, etc). I've also been told it is my equipment.

My 85 year old father’s landline is constant static, can’t call out but can receive calls that can’t be heard due to static. Repair ticket was placed Thursday, September 8th with completion time by 8 pm, Sunday, September 11th. I received a text on Sunday man saying a tech was on the way. No other