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Ordered Replacement Equipment - Order Disappeared

I ordered replacement equipment and upgraded my service because my Gateway is completely broken and it messed up my DVR.  I ordered new equipment over chat, got a confirm # and saved the chat to show I ordered it and was promised it by Friday.  However, no one can seem to see this order in the syste

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329

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Closed

Does anyone know the direct phone number for device unlock department?

Does anyone know the direct phone number for device unlock department?

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50

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Moving wall-mounted box to another room

I would like to move our wall-mounted AT&T box to another room - 10 feet from it's curent position. Is this possible and how much does it cost to have a technician move it?

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208

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Unprofessionalism

​I am currently speaking with Juan, and he refuses to let me speak with his supervisor or provide number or email to make a complaint. I am not a racist but the accent barrier is a issue but should not be used as a comprehension issue. I have spoke with several suppose to be loyalty supervisors and

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84

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Wi-Fi hotspots

@yahoo.com Wondering if I could possibly have a Wi-Fi hotspot in my 2017 Honda civic if someone could call me at (Edited as per community guidelines) or email at [email scrubbed]

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44

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

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119

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Neighborhood Watch Camera - Flock - Pole help?

We have a Neighborhood Watch Camera currently in my yard with an OK picture, but I was told by Flock, the people who installed it, that it would work much better on the BellSouth Pole at the entrance ot the street. How do i get persmission for that? Its at the corner of Forestdale andHigh Point in S

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138

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Cable Going Into Wall Jack

My new fiber Internet seems okay. Speed tests show good results. Now inside my closet box, does this cable going into wall jack look correct? Is this standard installation?

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748

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How do I request AT&T internet to be extended into my new neighborhood?

I am relocating to an area where AT&T is available about 4,000 feet away. In the area I will be moving, there are around 20 houses being constructed in the new phase of an existing neighborhood, and I am wondering how we can request AT&T be extended to this new area (equipment made available

Questions

264

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Missed Appointments

I have had 2 appointments for internet and tv service be missed. On November 13, my first installation appointment was scheduled for the timeframe of 11AM - 1 PM. Since at this point I was not moved into the house, I had to have my father wait for the technician to arrive. Since no one arrived by 1P

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2.2K

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False cancellation of ATT Fiber 1000 installation

I ordered ATT Fiber 1000 installation June 2nd. Yesterday a technician came out to my single-family house and did the inside portion but said a bucket truck would have to come out today to finish the installation.  The bucket truck was here for awhile, with the tech not talking to my wife at a

Questions

266

6

How to install wifi

I was told I get att internet at my apartment. I cannot find the broadband jack but my apartment does have this smart home set up, called Alloy. Any tips on how to get my wifi set up.

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285

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Will Steal Additional money from your account

I have recordings of a conversation where AT&T rep admits to a lot of customers not receiving emails and asking me if I’m wanting a credit. I have the lowest internet plan and have had it for 3 years. No issue. I am sick and working part time with children and needed to get medication. When I co

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58

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AT&T Fiber - Where are we in the process?

They've been working on the build in my neighborhood in stages going back to April. Several trucks on my street now one working on the NID (the box on the end of my street) and two others. Technician said they only had two splices to do my street. I neglected to ask how long before they'd be hot

Questions

1.2K

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Water pipe broken while digging U-verse box.. where to call

I'm not a customer for U-verse right now, but AT&T was digging in my front yard to install a box for U-verse and in the process the technitians broke the water pipe 3 feet from the water meter between the meter and my house... 30 days later my water bill arrive in the amount of $1,170.00.. so I chec

Questions

2.7K

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ATT order not delivered but marked as delivered

I ordered samsung s23 ultra lavender from ATT online. Today UPS marked as my order delivered. Order number is 23-274178141648851 . But never delivered to me. All days me and my wife in at home. Nobody came to my door, nobody called me, nobody knocked my door. I never received my order. I will cancel

Questions

28

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Urgent

I applied online but the submission never went through and it took money from my bank

Questions

44

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Alarm light on ONT is on

So I got AT&T Fiber installed yesterday and it is already out today.  I have an service call set up for this evening but wanted to have a thread to update anyone else having the problem. Yesterday the installer was have a problem getting consistent readings from the outside box to the inside ONT (th

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6.2K

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Mesh system producing slow/inconsistent speeds

Hello, I have been trying to set up a new wifi mesh system to improve coverage in my house. However, the speeds I am getting from this new network are inconsistent and usually very slow. Occasionally, the speeds will rebound to where they should be, but this is infrequent and unpredictable. The cove

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1.3K

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My installation was canceled?

My service box installation was cancelled by AT&T and they won’t let me set out a new appointment and instead just sent me the gateway- which says it needs a service box to use. I don’t know what to do, I’ve tried looking through every FAQ/Forum and it seems this is not an issue others are havin

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57

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