I am just sharing this here because I have learned hard lessons that might be useful to others. This topic is relevant to those who 1. Have AT&T fiber and must use their residential gateway (RGW). I am talking about the Arris, Pace, etc. sitting in your closet connecting to either the ONT dev

My wife and I were looking at houses to rent or buy. We frequently used the search tool at https://www.att.com/buy/broadband/availability.html to see if a house had AT&T's Fiber broadband service. We found a house and checked Internet availability using the link above. AT&T said service was

I am building a new house in a rural area, and would like to have AT&T run an underground line from their existing pole at the front of the property to the new house. This is needed for telephone service. I have been unable to get any technical assistance by calling. Is there anyone at AT&T

I just moved to a new home and was trying to move my account, but the previous owners apparently still have an active account at the address. When I called to move my service, the rep said that they have to cancel their account first. I have no way of getting in touch with these people so they can c

I would like to move our wall-mounted AT&T box to another room - 10 feet from it's curent position. Is this possible and how much does it cost to have a technician move it?

We’ve been unable to set up our AT&T fiber internet in our new apartment despite having all components from AT&T and following their setup steps, and I believe I know the problem. Currently, our green fiber internet cable is dangling from the white AT&T box connected to our wall, and is

My driveway is cracking and sinking exactly where the installation crews bored under my driveway while installing ATT Fiber. I'm trying to find how to make a claim for damages.

We began our installation paying for fiber optics. The tech showed up and said we can’t have it even though we had already paid for it. Then an att salesman walked into our house with no permission trying to sell us stuff we didn’t want. Then we had to move and they said we could t transfer service

Fiber line from the connection box to the house has been cut again by the neighbor's lawn contractors. I do not believe the company buying the line is going deep enough. How do we get this resolved? Have asked ATT for conduit with the response "we don't do that". What can we do?

I spoke today to an AT&T rep about my modem having a firmware update. I asked the rep if I was responsible or was AT&T responsible for Firmware upgrades on the modem. The AT&T rep replied that it was AT&T's responsibility to do the firmware upgrade. I explained to the rep I had a fir

I am currently contemplating upgrading my home network to leverage AT&T’s 2 Gbps residential fiber service. Being a network technician with a setup that accommodates public-facing servers through Unifi hardware, I am eager to ensure the service can fully cater to my needs. I have outlined a seri

Hooked up AT&T Internet Air 4 days ago. It will not register me. Says "Registration Failed" every time. Support from the app is non existent and telephone support ended with "you'll just have to live with it"

windows 11 device outlook application has error message - Check your connection ... use browser to sign in to "wifi" when I attempt to launch browser I the error Registration Failed wait a few minutes and try again. I do have access to the internet - but this "login" message is agravating and wind

It has been over 3 weeks since the initial appointment to install fiber at my new home(says fiber is available in my area). I am told I will receive an update call in 2-3 days I never do. When I reach out they say it is being worked on but still not working. Middle of June and I am being told my ne

I am trying to port forward and one of the things I need is the "Application, Pinhole, and DMZ" tab. It does not have this. Do I need some firmware, or need to preform a factory reset? Those are the only things I can think of. I am not sure how to preform either of those. If someone knows how to fix

When our digital phone was installed, our account got mixed up with another person's installation. Their email address is in our account and they are receiving confidential information about our account. We never received a bill for this month. If I hadn't gone online and paid it, would we be respon

I downloaded security suite on 5 prior computers that have since been discarded. I need to download it to my new computer but it will not let me because of the five old ones. How do we refresh the licenses and discard the old computers from the list?

I need to find an old phone number i had in 2007. i know thats a long time ago but i need this phone number so that i can recover my federal employer id number. the IRS has to have the phone number to look up the business that was associated with it. i really need to find out what my FEIN is beca

I had a technician come out in Oct 10 to fix my connection problem with my modem. He moved the modems location and created a new phone line in my dining room for the set up. Since then, I’ve noticed cords and outlets getting very hot to the touch. Today it rained and one side of the wall with two ou

Hello i am about to have a tech come and do the installation in a few days. Is it possible for the tech to do all the installations outside? If anything have it done in the garage which is basically almost the center of the house? Because my parents do not want anyone inside especially with the viru