I keep getting emails from ATT about an account that is not mine. They have the wrong email address (mine!) for their customer. Calling ATT does not help. They say "it will go away" Meanwhile, their customer is not getting necessary email about their wireless account.

I am paying over the amount $1,321.40 for Five iPhone and Two apple watches and now i being told that after paying all the amount of money, you guys want me to repay $869.37 after looking at my app it's saying that i need to $452.03 or our phones will be shut off and that is really making me mad bec

In Oct 22 we changed our wireless business account to personal. I had made a payment about the time we converted, 2 days later I got a notice that our personal account bill was due. So they apparently converted by business account to our personal side leaving us with a credit of $619.24 . It is now

I purchased the samsung21 ultra online and recieved a box with only a charger in it. Called at&t they kept telling me if I report it missing I can't use it. That's not a problem because I don't have it. They claim to have canceled the trade in too. The purchase was 11/12/2022. I have called seve

My daughter upgraded her iPhone 12 Pro Max back in Dec 2022. The promotion was $1000 for her phone which was in mint condition.  Her iPhone 14 Pro Max was received in January including the return box and label to mail back her trade-in which she did right away.  I have called customer ser

The promise from the agent was the old devices would pay all but 100 or so of the new devices on each phone but this has not been the case. I have this conversation recorded and am getting very irritated with att. I've called about this more than once and want it fixed

I have never opened an account with AT&T and when I tried to call because I have no information on an account no number or anything they wouldn't help. Looked at my credit report and says Enhanced Recovery Corp has a credit from AT&T under my name. Can't even find a number for ERC. This is f

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

I was promised a in store brand-new cell phone 08/29/2017 along with a credit of a $120 At&t has decided not to honor what they said and the notes reflect the conversation. I made several calls for them to honor  what they have said each time has been a horrific experience. The most reason was stan.

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Would like to post strong complaint to corporate office. need postal address and email address. thanks

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

I post an excruciating situation that I experienced with AT&T. immediately someone comments. I'm new to this ( actually my anger and frustration brought me to write my first post today). So, Lizard Lips writes derogatory statements towards me. Have I not endured enough? No! Miserable ppl need c

Why am I not able to access my AT&T wireless bill at all?? Each time I click billing to view my statement, I get redirected to the AT&T TV lander page. This is a very serious issue as I'm not able to view my bill. I'm very upset with the website and hope there is a fix soon for it or else I

Anyone else get told that they won’t get charged roaming when they arrive in Central America from an ATT agent and then get back from the trip and have 400+ dollars in fees. Have spoke to many agents on phone and they have confirmed the three countries my family visited were covered; however they ca

Att lied again. I did trade in my iPhone about two years ago for promotion credit. They have changed their words for two years, and now they are saying that my old phone has been recycled and they can't give me any credit. It's my second time... I am sick of Att. I have the trade-in reference n

So I returned my iPhone 12 pro to AT&T in perfect condition, two weeks later I get a generic email saying "The device was received but not fully functional or in good physical condition"The device was in perfect condition, it's has always had a screen protector and a case, it has never been drop

Why would any normal, mentally sound person accept a second, weak @ss offer from AT&T, in exchange for their fraudulent actions? It is quite offensive. I would still owe them $600 for an iphone 14 I did not purchase. At&t is trash.

I have been a at&t customer about 2 years I've had numerous issues and disruptions to my service. I am also a small business owner and depend on my phone to continue to have business progress long story boring. On feb21st I went into a At&t store and made a $140 payment the amount requested