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Unlock Blackberry Key2

I have a prepaid BB100-5 that I want to unlock. I purchased it from an AT&T store and have the Prepay plan. It will no longer work with At&T and I intend to switch carriers. I have tried to use the portal numerous times but it tells me my information is incorrect or it tells me I stepped awa

Questions

 • More AT&T PREPAID Discussions

120

10

0

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Official Solution

I bought a go phone can i use it with my contract SIM

Is it possible to use a contract phone with a prepaid AT&T go phone I have the go phone can i just use my contract SIM with it

Questions

 • More AT&T PREPAID Discussions

96

1

0

Accepted Solution

Official Solution

Mobile share plan upgrade credits eligibility?

Hi there, I have currently a grandfather plan, it is a mobile share plan, we were advised that it cannot be retrieved, and I am ok with it, my question is would I be able to get the $700 credit if I trade-in my current phone?

Questions

 • Account Features

174

4

0

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Official Solution

New cables for new gateway

AT&T recently replaced my gateway. I would like to replace the current cables with longer ones and both attempts at purchasing new cables has failed. The new cables result in red lights on the gateway and no service. The current cables (7-8 years old) have on the side of the cable: Cat 5E Patch

Questions

 • AT&T Internet Equipment

685

4

0

Accepted Solution

Official Solution

Closed

Swelling phone on the verge of exploding

I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right?  ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa

Questions

 • Apple

90

1

0

Accepted Solution

Official Solution

UPS lost my iPhone return

I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?

Questions

 • Apple

164

3

0

Accepted Solution

Official Solution

Accessing voicemails from a disconnected line on a family plan (that is still active)

About a year ago, I left an AT&T Family Plan and now have Google Fi, but kept the same number. Is it possible to access old voicemails that would have been received/saved while on AT&T? That family plan is still active, just without my old line, so I'm hoping they're still stored somewhere.

Questions

 • Account Features

143

1

0

Accepted Solution

Official Solution

Teacher discount for the authorized user

Hi I was told by one of the customer service representative that teacher discount could be applied even if the authorized user is a teacher (doesn't have to be the actual account holder)and she further stated that if anyone says otherwise they should look under the resources that are provided to th

Questions

 • Wireless Billing

2.9K

9

0

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After unlocking my Android phone "model QS5509A" go editions can't make call or send text

In Nigeria, I bought a new ATT phone/device which is locked due to go pay plan service policy. I Don't know the original buyer of this phone, but I was able to unlock the phone after requesting for unlock from att official site which was send to my phone within a minute. This means to me that the re

Questions

 • Android

521

2

Accepted Solution

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Why didn't autopay give me a discount on my prepaid phone bill?

Been using AutoPay for years now and this never happened to me. Same thing goes by once every month with the discount and then just today it has charged me the full $40 and no $5 discount like i always expected it to... Why did this happen? This is my second bill of the $40 plan I changed to 2 month

Questions

 • Account & Usage

383

3

0

Accepted Solution

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I was given misleading information in a BJS store.

I was in a local BJS store on November 6, 2020. I was approached by a representative from Smart Circle Retail. They asked me who was my current carrier and how much was I paying. So I said about 351.00 and still paying on 4 phones. The person said if you switch to AT&T you can save money. And I

Questions

 • Wireless Billing

301

5

0

Accepted Solution

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Multiple spam texts a day

I have been receiving spam texts for two weeks. I get put into a group of 20 people, usually all with the same first 3 numbers of my number. The sender is always an email. The text the sender sends is a link. The link ends in .club. No one in the group responds. I just ignore it but they keep coming

Questions

 • Apple

359

1

0

Accepted Solution

Official Solution

Apple Mail and Secure Mail Key not working for Bellsouth Mail

Is anyone else having trouble setting up Apple Mail on iOS using a secure mail key? I have an old Bellsouth.net email address.  I was able to get my Outlook working on a PC by creating a new secure mail key.  The same process is not working on Apple Mail.  I enter the email address a

Questions

 • AT&T Mail Login & Security

489

5

0

Accepted Solution

Official Solution

Trying to return Gateway

I was sent a new gateway with no return instructions for the old gateway. After some digging I found on the website that I needed to take it to UPS or Fedex. A week had gone by the time I found this out and I didn't have time to take it in until the following weekend. That's when the automated phone

Questions

 • AT&T Internet Equipment

125

5

0

Accepted Solution

Official Solution

Customer Claim Service number 800-894-0374 is no longer in servie ?!?

The Customer Claim Service number 800-894-0374 when called gives the message "This number is no longer in service" ?!? An ATT "bucket" truck repaired some cable on poles on 10/24/2020. The truck damaged my driveway by crushing and breaking off the edge of the driveway.I have pictures, video, da

Questions

 • AT&T Internet Installation

793

3

0

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Official Solution

Switching to prepaid

I currently have AT&T wireless and I want to switch to prepaid. Can I transfer my current phone number when switching to prepaid? And how do I do that. It told my number wasn’t eligible because it’s already in use, but if I cancel the service couldn’t I do that?

Questions

 • Plans & Features

106

1

Accepted Solution

Official Solution

Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

 • More AT&T PREPAID Discussions

389

3

0

Accepted Solution

Official Solution

All circuits are busy

Hello! I started receiving an "All circuits are busy" error message a few days ago.  I work for a medical office so it is a business line and the error message pops up for every number I attempt to call.  I starts around 11a eastern time and lasts throughout the rest of the work day and i

Questions

 • AT&T Phone Account

117

1

0

Accepted Solution

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NEED NEW IP ADDRESS

MICROSOFT 365 AND GO DADDY HAVE NO EXPLANATION WHY OUR 6 EMAILS ARE NOT GETTING RECIEVED BY CLIENTS. THEY SAY, OUR EMAILS BEING BLACKLISTED, BLOCKED, AND QUARANTINED. THYE SAID THEY SEE WHERE OUR EMAILS ARE"POOR EMAILREPUTATION" THEY RECOMMENDED WE CHANGE OUR IP ADDRESS. WE HAVE ATT MIS MANAGED

Questions

 • AT&T Fiber Account

317

7

0

Accepted Solution

Official Solution

My On Demand shows aren’t available on tv, and can’t watch recordings on app

Hello! I have a couple of questions. I cannot watch my recorded/DVR shows on my U-verse app. Is that normal? If so, why in the world can’t I watch on my phone for something I pay for?   I have also added on demand episodes via my app to watch, but they don’t show up on demand on my U-verse through t

Questions

 • Watching U-verse TV

643

4

0

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