Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (27.3K)

Relevance

Accepted Solution

Official Solution

call forwarding not working

Got a new company phone - Verizon Iphone11. Want to forward (*72) incoming calls to my Android ATT phone to the new company phone. Getting message "cannot be completed as dialed, check number and dial again." Why is 10-digit number in *72XXXYYYZZZZ not being recognized?

Questions

852

1

0

Accepted Solution

Official Solution

How to create AiMesh network with Uverse modem/router

I just switched from Comcast coaxial service to AT&T fiber with a Uverse modem/router. My old AiMesh system had a Comcast modem (no wifi) to which I attached an ASUS wifi router with a few ASUS nodes throughout the house. I will be buying a new Wifi 6E AiMesh system. Is it possible to use the

Questions

236

3

0

Accepted Solution

Official Solution

Closed

Swelling phone on the verge of exploding

I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right?  ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa

Questions

113

1

0

Accepted Solution

Official Solution

Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

273

3

Accepted Solution

Official Solution

Paying off phine and line access fee?

If I pay off balance owed will I lose my 25$ deduction What is the deduction for anyway. I forgot.

Questions

982

1

0

0

Accepted Solution

Official Solution

AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

477

9

0

Accepted Solution

Official Solution

Damaged att green box outside for cable

Some kids ran over my box and now I don’t have internet. How can I rewire it myself? I need the color codes and where they go.  

Questions

666

3

0

Accepted Solution

Official Solution

IPad number as business phone.

Does anyone know of the pros and cons of using the Ipad line as a business phone number? Can it be redirected to my iPhone as a second line? I've been trying to get through to customer service for three days now with no luck. TIA

Questions

153

1

0

Accepted Solution

Official Solution

Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

544

12

0

Accepted Solution

Official Solution

Bridge mode for 2Wire5268AC

Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system.  I have no laptops that can connect directly to the router via network cab

Questions

202

1

0

Accepted Solution

Official Solution

Retrieve Old Voicemail

Hello, is there any way I can retrieve voicemails from June 2015. I thought I saved it, but I dont have it.

Questions

482

2

0

Accepted Solution

Official Solution

Trouble unlocking subsidized device?

Hi all, I've been trying to unlock my phone (which does not have an installment plan), but no luck so far. After contacting customer service, I received a message saying: Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device. We cannot complete your r

Questions

168

4

0

Accepted Solution

Official Solution

Can you email or send me a statement from Sept 2019 to Feb 2020?

I need to guys e mail me or send me my statement out going calls ang in going calls start to September 2019 to Feb. 20/20

Questions

81

1

0

Accepted Solution

Official Solution

I recently ported my number and now I am unable to receive incoming calls from outside of the AT&T network

Recently tried to port my number from Spectrum Mobile/Verizon to AT&T... I am unable to receive incoming calls from outside of the AT&T network. We’ve spent over 5 hours on the phone with tech support going thru their troubleshooting steps TWICE and both times they said that they would call

Questions

661

1

0

Accepted Solution

Official Solution

Transfering a number to atnt

I had previous service with straight talk. I need to transfer my number from straight talk to atnt. I already have a new phone and line with atnt. I need to transfer my old phone number to my new phone. How can I do that if i already have the line for my new phone activated and i want to transfer my

Questions

112

2

0

Accepted Solution

Official Solution

covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

Questions

693

2

0

Accepted Solution

Official Solution

Apple Watch

Do you need a data/talk/text plan for an Apple watch? Will it work with just the iPhone ?

Questions

1.2K

7

Accepted Solution

Official Solution

Closed

How can I get a paper bill for proof of payment?

I need a paper bill for proof of payment for state appointment, i have att go how do i apprehend this

Questions

12.9K

10

0

0

Accepted Solution

Official Solution

How can I get billing to stop after discontinuing service?

I am out of contract. I own my phones. I've ported my numbers to another carrier.  There is no where I can find a path to tell AT&T to stop billing me for service that I am not using.  I tried the telephone number but it directs me to dial 611 on my cell phone but when I do that it ta

Questions

540

2

0

Accepted Solution

Official Solution

CAN I HAVE A ROUTER BETWEEN MY GATEWAN AND MY DVR ?

I want to use a router between my DVR and my GATEWAY - I want to be able share a LAN to the DVR and a LAN to the SMART TV to be wired instead of wireless. I.e., I want to hard wire my GATEWAY to my ROUTER then hard wire to DVR and separately to SMART TV (no wireless traffic) Thanks

Questions

130

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.