Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (4.6K)

Relevance

Accepted Solution

Official Solution

Note 9 - After the latest update my Location notification in the task bar stays on and draining battery faster

I've already gone into my app permissions and had to re-deny Google using my location all the time because after the last update it reset it to all the time instead of when using the app... I've checked all my other permissions and have them all set to "only when in use". However, the location no

Questions

124

2

0

Accepted Solution

Official Solution

How should I replace/repair my Z Fold 3 original screen protector that has cracks in the crease?

I've had my Z Fold 3 for about 6 months and maybe about 3 months into using it I noticed a small crack/crease in part of the screen protector that comes on the phone on the larger inside screen. It wasn't a big deal at first as it was small but over the last few months it has grown over time with op

Questions

139

1

0

Accepted Solution

Official Solution

Samsung galaxy a51 wont charge turn on or rest

Phone won't charge shows the charging screen but won't charge then it will go to the Samsung galaxy screen and flash on and off it won't reset either

Questions

316

3

0

Accepted Solution

Official Solution

ATT NumberSync won't function

I just bought a brand new Galaxy watch 5 LTE version and got it add to my ATT plan and attempt to use ATT Numbersync to get the full functionality but i go to setting>connections>ATT Numbersync>Get Started and it says to look at my phone(which does nothing) then says getting sync code, but

Questions

180

4

0

Accepted Solution

Official Solution

Unlock phone issue

Followed the steps to unlock my phone phone doesnt say enter unlock code can never unlock phome tried twice

Questions

215

7

0

Accepted Solution

Official Solution

Plan switch

Ebb program plan switch I enrolled in the 40 dollar a month plan and meant to do the 65 can I switch them now and not lose my ebb benefit 

Questions

94

2

0

Accepted Solution

Official Solution

Can't send or receive MMS messages

Can't send send or receive mms messages and keep getting network error on samsung note 20 ultra after latest software. AT&T has been useless in resolving this issue.

Questions

1.8K

30

Accepted Solution

Official Solution

The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

Questions

223

1

Accepted Solution

Official Solution

No Visual Voicemail S22 Ultra (Locked)

I cannot for the life of me get my Visual Voicemail to work. I can access my Voicemail by holding 1 and get notifications, but when I click on the little envelope icon in Phone app to access Visual Voicemail, the app cannot access my account. I try and do the setup but again doesn't work. I've c

Questions

3.5K

7

0

Accepted Solution

Official Solution

Upgrade a phone on a prepaid account.

I would like to upgrade my current phone (Samsung Galaxy S7) to a Galaxy S9 or S10e but whenever I try and purchase the full retail price on the ATT website, it says I have to either start a new wireless plan or upgrade an additional plan but I can't sign into my prepaid account to prove that I have

Questions

1K

1

0

Accepted Solution

Official Solution

Does a warranty cover the faulty charger port even if there is minor cracking in the screen

I'm currently using my spare phone as my phone's charger port came faulty and now no longer charges. It has a few cracks in it due to the provided screen protector not fully protecting the screen: I can still use it completely fine and the cracks don't get in the way of using said phone. My onl

Questions

770

2

0

Accepted Solution

Official Solution

Bought an "unlocked" S21 from eBay, but it's actually locked

I recently bought an S21 from a seller on eBay that's described as being a top seller. It was listed as an open box item, so I pretty much summed it up as getting a steal. I screenshotted the original listing which mentions that the phone is fully unlocked and that any SIM card would work. Only

Questions

229

1

0

Accepted Solution

Official Solution

European phone can't register to AT&T: Error GA205

Hi, my son arrived in the US last Thursday and he wants to activate an AT&T prepaid SIM card. He get's a text message with error code GA205, stating in the text "the phone you recently tried to activate won't work" He went to the store again today and when he was in the store, the shop assi

Questions

768

21

0

Accepted Solution

Official Solution

Plugged new SIM into old phone, now my new SIM doesnt work in my new phone

I got a refurbished Samsung Galaxy S9 because my old phone is being discontinued for the 5G network upgrades. With this phone came a new SIM card, plugged it in the S9 and worked fine with service. Out of curiosity I plugged in the new SIM card into my old phone to see if it would also get service a

Questions

1.1K

3

0

Accepted Solution

Official Solution

S20 Ultra 5G Slow in Data and Wifi

I just bought this phone a month ago and it has been terribly slow since I purchased it. My Note 9 was a lot faster. About 75% of the time when I try to load a pic, vid, app, etc it either goes blank, does the spinning circle thing, or does nothing at all. I can wait a minute or two and then it work

Questions

6.7K

19

0

Accepted Solution

Official Solution

blocking all calls with same first 6 digits

how can I block alls calls starting with 551- 227-****, automatically instead of 1 call at a time

Questions

4.4K

1

0

Accepted Solution

Official Solution

Can Family Map track smartwatches?

As the subject implies, can the ATT Secure family map track a smartwatch (Galaxy watch) that's activated(with a data plan)? Or can it only track phone devices? And if so, If the phone is at a different location than the watch can both be tracked or only the phone? Thanks

Questions

228

1

0

Accepted Solution

Official Solution

numbersync

just purchased a new samsung galaxy watch4 classic, and i have a stand alone number but my watch want generate a sync code, can someone help please i`ve tried everything.

Questions

200

1

0

Accepted Solution

Official Solution

Seeking recommendations for unlocked VoLTE phone that AT&T will not support after 3G phase-out

Hi all. I'm sure the 3G/2G phase-out has been discussed a bunch here. My unlocked Samsung Galaxy S10e is an Asian model but fully supports 4G and VoLTE. I've been using it on AT&Ts network for 1.5 years but they did-not or would-not activate VoLTE. The 3G/2G phase out in Feb-2022 now appears t

Questions

2.1K

6

0

Accepted Solution

Official Solution

SAMSUNG S22 ULTRA update change log

Where can I go to find out what a OTA software update includes?

Questions

1.2K

2

0

Not finding what you're looking for?