
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Is there anyway to pick up a transcript on my familys screen time/text/data as there is showing none available online for recent data.
Questions
• Apple
Accepted Solution
Official Solution
I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work. Contacted AT&T and used their suggestion to restart Network Settings and/or take th
Questions
• Apple
Accepted Solution
Official Solution
I swapped the SIM in my XR to an ATT Prepay (from a TMo) and the phone works but getting no data. How do I get the phone to take the ATT settings? The prepaid plan has data, the account says it's all good, and I know the phone works...(and yes, it's unlocked). Surely the iPhone can recognize
Questions
• Apple
Accepted Solution
Official Solution
Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho
Questions
• Wireless Billing
Accepted Solution
Official Solution
All of a sudden one of our lines has been suspended without our request or permission. Anyone know why??
Questions
• Wireless Account
Accepted Solution
Official Solution
I need to see how much it would cost to fix my iPhone 12 charging port. TIA
Questions
• Apple
Accepted Solution
Official Solution
I'm thinking about upgrading my iPhone 8+ to the iPhone SE. Do I have to pay an upgrade fee + an activation fee when I do an upgrade? How much is the upgrade fee and activation fee?
Questions
• Phone & Device Upgrades
Accepted Solution
Official Solution
I have t-mobile I just signed up with them I traded my iPhone 11 for iPhone 14 I just got it last week or two and it is still in perfect condition but I am not happy with t-mobile service and I was told I could switch to y’all and y’all could pay t-mobile off for the phone I have and I could pay y’a
Questions
• Network Coverage
Accepted Solution
Official Solution
Hi all, I've recently purchased 2 new 12 Minis, one for my son and the other for my daughter. Both are on my family's Unlimited plan. My son's phone was an old line, adding a new device. Transferred from an iPhone 6S. My daughter's was a new line, new device. My son has reported that his phone n
Questions
• Apple
Accepted Solution
Official Solution
I would like to add my grandson to our plan, but i cant reach anyone live
Questions
• Wireless Account
Accepted Solution
Official Solution
What do I need to do to add an international fee…if I need an international fee, with a yearly prepaid account.? which one will help me with Google, phone etc?
Questions
• Plans & Features
Accepted Solution
Official Solution
I have this peculiar problem. I can use 1GBPS Home Internet (and wi-fi) on my iPhone XR cell (Primary). However, another cell iPhone 13 (Secondary) can’t use wi-fi to browse the You Tube or other Voice calling apps. It seems that ActiveArmor is blocking the traffic. The moment we switch to LTE conne
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
Please tell me what walnut.attlocal.net would be? It shows up in my device list
Questions
• AT&T Internet Security
Accepted Solution
Official Solution
Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!
Questions
• Wireless Billing
Accepted Solution
Official Solution
My husband wants to transfer his number to my plan. Is there anyway to release his phone number without having to contact his father (account holder)? He has a narcissist for a dad who refuses to do anything to help him out, but my husband doesn’t want to lose his phone number. We do not know the
Questions
• Apple
Accepted Solution
Official Solution
Hi! I need to unlock my iphone SE 2020 that y buy prepaid for one month, i know you need to have at least 60 days of plan but is there any options? i really need it... so if someone could help me it i`ll be asome! Than you
Questions
• Apple
Accepted Solution
Official Solution
Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
I can get iMessages, but my SMS messages are not coming through or being sent out. My phone works to make calls, and I've installed the latest software updates and ran though as many times as your unhelpful support has told me to shut it off and turn it back on. I'm still not able to send or recei
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrad
Questions
• Wireless Billing
Accepted Solution
Official Solution
Closed
Hey Everyone!! Another exciting year for us to get our hands on the all new iPhone XS/XS Max. I can't waitttttttttttt to get my hands on the new 512GB Gold iPhone XS Max!! So let's do the same thing we did last year. Answer the following: Which iPhone did you purchase (size & color), order date
Questions
• Apple