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BOGO deal, Do I have to buy 2 phones at the same time?

To get a bill credit from BOGO offer, do I have to purchase 2 phones at the same store? For example, can I purchase one phone at Costco and another at Target? Of course under the same account and the same day, is it still eligible? Has anyone done that?

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2.6K

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Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

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236

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I’m being charged for my disactivated visual voicemail?

I’m being charged between $10-$20 a month for visual voicemail but can’t set it up, because my voicemail was deactivated, because I forgot to setup my voicemail I’m told. So how come I’m still being charged for visual voicemail when att deactivated it? Most companies don’t charge for voicemail to be

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2.1K

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Wanting to upgrade to the iPhone 12 pro

Hi, I currently am on a grandfathered unlimited plan with 4 phones on it, and only want to upgrade 1 of the phones to the iPhone 12 pro. I am going to pay for the new phone in full, but was wondering if the person that is getting the new phone would need to be on a different plan or would they be ab

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173

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I get paid in 3 days

I’d like to request an extension on my past due amount on my bill.

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45

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BE AWARE : AT&T Customer Service bad treatment and information on BOGO Promotion IS TOTALLY SCAM!!

I went to one of AT&T stores in my area last year, they told me about a deal under the next plan where I wont be " Locked with a contract for 2 years " and the tarms are Buy one phone and get the other phone for free.I bought the deal, Since then my bill for the 2 phones is above a $150 every month.

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6.4K

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Does my boss have to approve releasing my phone records?

So my boyfriend is trying to get my phone records, but the phone I have is under my bosses plan. He pays the bill for it every month. Does my boss have to be the one to give the okay on getting my phone records.

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65

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Get old AT&T number back due to COVID

I had to leave the USA because of the COVID-19 pandemic and had to cancel my AT&T prepaid subscription for 5 months. Is there any way I can get my old number back before I return to the USA? I'd really appreciate your help and support!

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203

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I want to apply for wireless phone service

I was wanting to apply for wireless phone service

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49

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Got a new iPhone 12 at a Costco kiosk and need to send in my old iPhone X- how?

I got a new iPhone 12 at a Costco kiosk and need to send in my old iPhone X. I can't find the info online and don't have the time or patience to call in. I just need to figure out how to get my old IphoneX into ATT so that I can get the trade in rebate applied to my account. Any ideas?

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209

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

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33

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Switching devices

I'm currently using a Samsung s21 ultra on our post paid account with 5g. I also own an iPhone 11 pro.  Can I just move my sim card from one phone to another and the system will update? 

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46

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I want to get off my AT&T family plan and start a new line!

I want to get off of our family plan, but the primary account holder and I are not in contact. LIKE AT ALL. How do I get off and get my own line? Also will I be able to keep the same phone, and start the new line?

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138

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Payment extension

My service stopped and I can’t renew it until this evening. Is there a way to extend my service without paying until tonight?

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37

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AT&T Telling Me iPhone I Purchased is Locked

I recently purchased an iPhone XS Max from an online market. The seller claimed that the phone was clean, clean IMEI, not blacklisted or iCloud locked, paid off, etc. I did some research to check the IMEI status and it appeared to be clean, and there was nothing indicating the phone had been repor

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168

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ATT Prepay SIM not working in Apple iPhone XR

I swapped the SIM in my XR to an ATT Prepay (from a TMo) and the phone works but getting no data. How do I get the phone to take the ATT settings? The prepaid plan has data, the account says it's all good, and I know the phone works...(and yes, it's unlocked).  Surely the iPhone can recognize

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501

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AT&T suspends one of our 3 lines without us asking...WHY?

All of a sudden one of our lines has been suspended without our request or permission. Anyone know why??

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104

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Reset pre-paid iPhone for little brother

I’m wanting to reset the older model iPhone that my kiddo has been using effortlessly for the past two years on the $300 prepaid plan so it can now be used by little brother as his first phone (his new Apple ID, his apps, etc). And I want to be sure I follow the right steps so that the number and pr

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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

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7.1K

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ActiveArmor blocking selectively on iPhone 13

I have this peculiar problem. I can use 1GBPS Home Internet (and wi-fi) on my iPhone XR cell (Primary). However, another cell iPhone 13 (Secondary) can’t use wi-fi to browse the You Tube or other Voice calling apps. It seems that ActiveArmor is blocking the traffic. The moment we switch to LTE conne

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238

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