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Dog ate my Wire

My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called.  What is it called and can I purchase one from Best Buy or somewhere.  I need back up ASAP.  Hopefully it is not a ATT thing I have to wait for.

Questions

736

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Fiber line cut again!

Fiber line from the connection box to the house has been cut again by the neighbor's lawn contractors. I do not believe the company buying the line is going deep enough. How do we get this resolved? Have asked ATT for conduit with the response "we don't do that". What can we do?

Questions

90

1

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Complaint about deceptive practices

AT&T,   I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask

Questions

203

1

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Wrongful charges for AT&T affordable connectivity program

I have a final notice to pay AT&T $184.62. They had a technician come out and install a box for us. They charged us three installation. That charge was supposed to be dropped from our bill. I tried to call numerous times, but I kept being put on hold for up to an hour at a time! I finally had no

Questions

83

1

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Outside plastic demarc box is in need of replacement

My outdoor demarc box is falling off the house. The box has a broken tab at the top. It contains fiber for my internet connection (one finer comes out of the ground, the other into the house).

Questions

71

5

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So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

Questions

154

7

0

Trading In? Read the Fine Print!

I think why everyone is having an issue with this business strategy is because of the verbiage and the appearance of promotional item. In many promotional advertisements they merely say get a certain "Dollar" amount off w/ an eligible trade in. The focus is on the trade in not the duration and the s

Questions

187

0

0

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ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

70

2

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HOLE in my yard !!

I was out of the country and for my surprise, there is a BIG HOLE in my yard made by ATT. I want someone to contact me and present a plan about how ATT is planning to fix that, restoring my lawn as it was previously. I am not an ATT customer and now I am far to be one.

Questions

76

4

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Customer service and install issues

I ordered services for my new house on Feb. 28th 2018 and schedule my install for March 17th. I get my confirmation email. 2 days later I get an email from ATT (no call or anything) rescheduling me for Monday March 19th. I call the number because I’m not available. I had to call 3 times because no o

Questions

172

1

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Lost my trade-in

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

Questions

27

5

Multiple Networks with FTTH

I currently have Cox Communications (cable/coax) for internet where I have a splitter going to two modems with two networks--one for my work modem which my company is paying for the service and the other modem is for my residential use. Separate routers are connected to each modem providing connect

Questions

112

1

0

Closed

IN-HOME EXPERTS

UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s

Questions

42

1

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apps

if you turn your wifi off and are just using data, can your plan provider such as your parent see apps you've downloaded? my phone is not linked to theres whatsoever in the settings, it is entirely mine. I am only questioning whether they can see what i've downloaded through AT&T. If not, I know

Questions

19

1

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Broken underground dog fence

When att fiber came to bury their line they broke my underground dog fence in multiple places. I have been out there for hours each day since they left looking for the breaks with no success.  How do I get someone from att to come out and fix the problem?

Questions

21

1

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AT&T Won't Release My Equipment Installment Plan Agreement

I switched one of my lines from AT&T to T-Mobile on Thursday, June 2nd, 2022. Switching to T-Mobile, I also wanted to take up one of their CarrierFreedom deals, where a customer switches to T-Mobile and they reimburse them for what they paid off from their previous carrier. One of the requiremen

Questions

251

14

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AT&T Contractors Ruined My Yard & Driveway

My tenant called me to let me know AT&T was in the neighborhood laying fiber. They ripped up my driveway and damaged the main water line. It has been a few weeks and no one has come back to properly repair any of this mess. How am I supposed to get this fixed? I’ve been on the phone trying to re

Questions

114

2

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Can't move service until previous account is canceled?

I just moved to a new home and was trying to move my account, but the previous owners apparently still have an active account at the address. When I called to move my service, the rep said that they have to cancel their account first. I have no way of getting in touch with these people so they can c

Questions

205

5

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ATT order not delivered but marked as delivered

I ordered samsung s23 ultra lavender from ATT online. Today UPS marked as my order delivered. Order number is 23-274178141648851 . But never delivered to me. All days me and my wife in at home. Nobody came to my door, nobody called me, nobody knocked my door. I never received my order. I will cancel

Questions

20

2

AT&T Installation Refusal

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

Questions

116

1

0

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