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eSim activation for Prepaid

My new iPhone arrives tomorrow, however I’m not sure how to activate my phone number on the eSim. I’m expecting the transition will be seamless, but I may have just encountered a bump in the road. Help!

Questions

221

7

0

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Upgrade from prepaid to regular

I would like to Upgrade from prepaid to regular

Questions

89

2

0

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Swapped a microcell and only power light comes on

After 7 years, my Cisco 3G microcell stopped working, displaying a red light on the bottom "signal" light with all others steady green.  I obtained a swap DPH-154 model and registered it, but only the power light comes on-no other.  I've reset it multiple times over 2 days, with no results.

Questions

1.3K

6

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What to do about a returned phone that ATT claims they never received.

So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we

Questions

1.2K

4

0

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Where did my pre pay money go?

I travel to the US twice a year and need to keep a constant phone number so friends know it's me calling them.  (Quite a few of my friends quite rightly won't answer calls from numbers they dont recognise.)I was recomended to use a Go-phone account. Last November I started the Go-phone account, topp

Questions

1.6K

8

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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

323

3

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Out of the country for the rest of the year and will not be using any PREPAID services.

I will be out of the country for the rest of the year and will not be using my PREPAID services for my phone as I have another plan. I still want to keep my number for when I return to the US in 2024, however, I do not want to be paying my current monthly expense for my plan when I will not be using

Questions

31

2

0

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No more calling in or out

After the big system "upgrade" I lost all ability to call out, or receive calls. Dailing a number immediately tells me the call has ended. Incoming calls go immediately to voice mail, which I can see on the phone via "visual voicem mail". My phone, a Motorola G 5G, is listed as working with the

Questions

696

27

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Closed

Mark the Spot App

This app no longer opens! I searched the App Store & got a “this app is not supported in your area” message!  What?  Why?  I’m in Texas.  Where does the app work? 😳

Questions

797

8

0

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How can I view and pay my final bill?

I paid off my installment plan on 01.08.20 and cancelled services on 01.09.20. My billing cycle has ended on the 18th of each month for the past 10 years. Last payment was auto-drafted on 12.25.19 for the 11.19.19-12.18.19 services. I SHOULD have a final bill for 12.19.19-01.18.20 but I can not s

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1.1K

6

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Google is locked on my motorola G7

I bought a motorola g7 and I checked the imei and it was not stolen then I realized it was google locked and have no idea how to bypass it please help me get in my phone

Questions

142

3

0

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Airport Extreme with Arris BGW210

So we just got AT&T fiber and if a computer is hooked up to it directly it works great. When I connect one Aiport Extreme, I disabled both wifi channels on the modem and turned on IP Passthrough to the Airport Extreme. When I do this the router does get a public IP and it is able to connect to the i

Questions

416

1

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Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

146

1

0

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Refund on a cancelled prepaid wireless AT&T service

Hi, My prepaid number was ported to Verizon and I was expecting pro-rated refund on unused days. Do you know how can I get that? I tried calling ATT prepaid on 800-901-9878 but it is not letting me in as my account has been cancelled for more than 6 months now.

Questions

153

2

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4G and wifi calling not working

I have a Moto G30 XT2129-2 from India. I took a new AT&T sim in Vestal and only got a 3G (H) network everywhere. My phone is a 4G and wifi call enabled device, but even with this I'm unable to use these features with AT&T. Kindly support

Questions

314

2

0

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No numbers to show in text logs

I've texted my step daughter in Colorado and I've always been able to see her number in the text logs. Now all of a sudden her number and my other step daughter from Colorado number doesn't show up. We all have Android phones. Could she have done something to make her number disappear?

Questions

71

2

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Second Phone Line Under A Different Name

My wife and I are on the same account. The account is under my name.  Whenever she receives text messages, the voice announces that there's a message for me (my name) instead of using her name.  Is there a way to have her phone number associated with her name even though I am the account

Questions

311

3

0

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Notification to refer to Quick Start when powering on the SmartFlip/GoFlip3 phone.

I've had my AT&T phone since January. Every time my phone is turned on, AT&T message "Please refer to Quick Start guide..." is displayed, and I have to either press the button "OK" or "Close".  This has become a nuisance, and no one at AT&T has been able to tell me how to get rid o

Questions

994

15

0

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Need my name removed from previous group account

I transferred out of a joined group account year ago. My name is listed as the secondary acct holder. I have no contact with the primary or the pin # to take it off. Would a secondary account holder ever be made primary without consenting to it? Should I be worried about being held responsible or h

Questions

388

2

0

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Returned Phone Not Credited

I returned a phone under the 30 day return policy. You guys have the tracking number, I have the receipt from USPS , Pitney Bowes got took over the return as the return agent and it was returned to Fort Worth Texas . I need my account credited for the phone and refundes the tax minus restocking fee

Questions

40

9

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