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smishing/phishing

Once I have reported the phishing/smishing will ATT reply on that same phishing text that I have reported it and to reply with my phone number so who sent the text? Why wouldn't ATT send a separate text?

Questions

38

1

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Didn’t not get my trade in credit for 7 months and still waiting for my $800 credit

In April 2022 I purchased an iPhone 13 Pro from @ATT online. I was ordering a new phone because there was an offer that said that I would receive $800 back in monthly statement credits in exchange for me sending AT&T my previous Android OnePlus 9 and moving from T- Mobile to AT&T. This state

Questions

84

1

0

block email to text/mss

Hi there,   I called support already, apparently regular CSR do not have access to the option to block "email to text". In fact, one dude was so sure there was no such feature that he repeated to me the same phrase 10 times and refused to transfer me to a less inept CSR.    Moving on.   What's the e

Questions

133

0

0

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need to change phone number

will ATT allow a one time free of charge phone number change if we are constantly harrassed? I receive no less than 75 calls a day from spammers, and the "call protect" that ATT provides does literally nothing.

Questions

60

1

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DO NOT TRUST PHONE ADVISORS

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

Questions

32

8

0

$24,000 bill!!!

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

Questions

155

14

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AT&T Marketing SPAM EMails Can't Be Unsubscribed

4 EMails so far: "{Sanitized}, you've earned a Wireless Customer Reward" "{Sanitized}, how we're celebrating National Concert Day" "After reviewing your account, we've determined..." "That you're officially eligible for a reward. Call 877.532.9344 now." "Important AT&T Wireless account notic

Questions

1K

6

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Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

125

3

0

Complaint about wireless

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

Questions

53

2

0

Why AT&T keep disappointing me

As an almost 10 years customer, I feel upset. AT&T is not what it use to be. When Samsung S10+ released, AT&T started the BOGO promotion at the same time. I believe it's a good deal for me.  So that I signed it up, it went smoothly at the beginning I received two phones really quick

Questions

196

16

Spams, scams, & how to report them

I receive at least 3 spam or scam phone calls every single day. I block the caller, but they call right back with almost the same number.  This has been going on far too long, and I can only assume that I am being charged for these calls. I’m on the “no call” list, and do not publish my # anywhere.

Questions

153

1

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

917

1

0

How can I stop the u-verse self-promotion spam?

I left u-verse because I wasn't happy with the set up, the service or the time it took to resolve anything... now, I'm being plastered with spam offers for u-verse... there is no unsubscribe tab, typical of att.... I'm so glad I left, the new email set up is awful! and it sticks and I can't even sig

Questions

353

1

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ATT is #1 Predatory Practices & Fraudulent Promotions

I sent in my phone, it was received and processed in MARCH (per ATT support, the postal tracking, AND the ATT trade in status). It’s now mid August. I was told by support that my $1000 credit would be applied within 3-4 billing cycles. (Un)Fortunately, this is the second time I’ve been bamboozled by

Questions

44

11

0

"Hit a Snag" error message when accessing Call Protect Feature in ActiveArmor

Everytime I try to access the Calls feature of AT&T's ActiveArmor app, I receive an error message stating "We hit a snag: That was unexpected. Let's try again." It is not blocking any calls and not allowing me to reverse look up numbers. I have tried deactivating the app to uninstall, then reins

Questions

75

4

0

AT&T is blocking my website

My website, which has no reason to be blocked for spam, has been blocked for multiple customers. I have confirmed with Squarespace, my domain and website manager that the problem is on AT&T's end.

Questions

378

3

0

What does it take to get removed from AT&T's blacklist? abuse_rbl@abuse-ATT.net does not respond after 1 week

We have a hosted email server that has been blacklisted and have sent repeated requests to remove it to the abuse_rbl@abuse-att.net. We are well over the "if there is no change after 48 hours" and have sent in the "current and complete error message" in follow up emails multiple times; again well b

Questions

1.8K

3

0

How to contact Office of the President?

A year of speaking with agents has not resolved my issue.

Questions

3.3K

24

Excessive Spam!!!!

I just input a forum response about the excessive spam I'm getting. I got a quick response from Shakenrda, thanks.  FYI, I also did forward many of the spam emails to "abuse@att.net".  And I did receive an automated response which was very cryptic and not very helpful.  So I did repl

Questions

21

0

Excessive Spam Emails

The spam emails I receive are way too voluminous! I send all spam emails to spam but they just keep coming back every day.  I get at least 10 to 20 every day, and the quantity is going up.  Whatever spam filtering you have is not working.  And I am using the official AT&T email w

Questions

48

2

0

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