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Cannot access account to end plan

Hello, I have been a customer for over 1,5 years and used to live in the US but moved out in April, I kept my phone number but recently decided that I want to end the plan.  When trying to log in to do this, I am in no way able to access my account - my email doesn't work, my password does

Questions

48

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0

Why have the Login/Logout UVerse mobile app issues been ignored and not addressed?

It has been approximately 30 days now since AT&T basically dropped a bug bomb into the U-verse mobile app with the latest release. The complaints are legion.  People have to continually sign in, get knocked off in mid session, stations are missing and recordings don't work.   The init

Questions

197

28

Cant reset my e-mail password

I had some suspicouse activity on my e-mail lately so I reset my password. Then I tried to access my e-mail later and I find out that there had been too many incorrect password attempts. I try to reset my password again because I cant log in and after providing my ID and last name I get the message

Questions

70

3

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ipad landing page

the ipad landing page locked me out of my account because of new terms last july 2019 i know the password and its making me ask all these questions for numbers and i just want to login into my account. I wasnt notified or anything about login changes or security changes. literally two different acco

Questions

211

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Added security for AT&T PREPAID account

I'm only required to have a 4 digit number to log in to my AT&T PREPAID account.  In today's day and age this is not secure anymore.  Is there a way to add an additional password that is required anytime someone wants to log in to my account? As a reference, see: https://www.att.com/esupport/article

Questions

1K

7

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Forgot password and answers to security questions, and can’t access my email. Help!

I have not had access to my email in over 2 months, no AT&T representative can help me over the phone and I had filled out a form for IT help 2 months ago and still have heard nothing! I need to regain access to my email, it’s my main and I have alot of important material on it. Please help! Reg

Questions

18

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Changed ATT password online. Not able to get email with new password.

I changed my ATT password online yesterday. I'm able to use the new credentials on currently.com to get my ATT email. When I try using the new credentials on my iPhone, my husband's Android-based phone and our Windows-based computers, we're being told the password and/or ID are incorrect. We know fo

Questions

49

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Where have they hidden live rep chat

I am in a country where I cannot connect to my ATT service and I need to get help from a live rep, HOW? I keep getting run in circles with automated chats that want me to sign into an account that I can't sign into. HELP!  This is really rotten ATT support.

Questions

159

16

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Wireless access point connection/password

I wanted to know if it was possible to connect the At&t wireless access point to a device such as my PlayStation 4. If so, how do I change the password? The PlayStation wifi screen recognizes the access point, but I do not know where to find the point's password.

Questions

127

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pacbell.net email account blocked out. Cannot get access!

Hi there, My pacbell.net email account was locked out, I can't reset the password, talked to different support agents over the phone. They all start with: "I can certainly help you with that", but at the end of the call, they can't. Every time I get a different answer and I still can't access

Questions

11

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Amazon password reset emails go directly to Archive Folder

When I couldn't log into my Amazon account yesterday, I tried repeatedly to reset my password. I thought I wasn't getting the emails: then I discovered they had been going straight to my Archive Folder. Another odd thing was that the emails weren't addressed to my AT&T ID! I've called Amazon multipl

Questions

1.8K

6

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0

Forgot Password

Forgot password but after dealing with AT&T for over a month for hours at a time to accomplish nothing, I have decided calling the 2020 number is a waste of time.

Questions

45

1

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Suspend account while abroad

I am an international student and have an AT&T prepaid account. However, in light of COVID-19 I had to return home unexpectedly. I am now trying to suspend my account so I don't get charged for not using the SIM, but can't log in to an account because I never made one until now and cannot get re

Questions

98

1

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Error message activating Prepaid Card

New AT&T Prepaid phone with a new AT&T prepaid card. Trying to get a temporary password (activation process) and when I put in my Prepaid Card pin, get error message saying "Information is not valid. Please try again." It is after-hours so I can't call AT&T and the chat is closed too. An

Questions

362

2

0

locked out of bellsouth.net email

unable to get into email now. forgot password option not working. calling 800-288-2020 and getting no where with reps.

Questions

162

1

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Prodigy.net Issue

Hello, I have a prodigy.net email with no security questions assigned and cannot reset the password. Please help me.

Questions

5

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I get a message that my voice mail box has not been set up even though it was working

I 1st started getting a message to enter my voicemail password even though I didn't have one. I went online and found a way to set up a temporary password that was texted to me.  Once I received the text I went to voicemail and now I get a message that I don't have a voicemail fox set up.

Questions

59

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What's wrong with my phone?

My locked page with date and time has Sunday's date and time on top of today's date and time. How do I fix this? Thanks!

Questions

351

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CARE CODE: 205.2 [LU003] - need ticket status

I need AT&T to give the status of ticket created 2/3/22 for #226260156 - to fix CARE CODE: 205.2 [LU003]. I am still waiting for someone to contact me - to have this resolved. The issue started back in 1/2021. See the screen shot on AT&T's message before losing access to the emails. Ap

Questions

158

1

Locked out again from Email, after one time of using password Care Code: 201.2

I logged in to email website using keychain password, and it IMMEDIATELY said I was locked out for attempting to log in too many times, and I HAVE to change my password! 1) I don't want to change my password nothing was wrong i logged in one time like usual, but it did not log me in, instead it blo

Questions

213

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