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Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely

Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely.

Questions

57

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dsl

dsl outage for over a month are you actually going to turn it back on?

Questions

96

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SITES NOT FUNCTIONAL

Some sites not working, i need to work and cannot access microsoft services. I am in Oak Park IL. I have been up for 15 hours trying to rectify this issue with over 7 reps and managers at your philipines support center and they dont have the tools to reset the DNS! I need this resolved or i am cance

Questions

44

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Locked out of email for no apparent reason with CARE CODE: 203.2 [FL001] error message

I have not had access to my email account for a week now. I get the error message: CARE CODE: 203.2 [FL001] when trying to login. I learned that FL001 is a fraud lock but the ATT Support people on the phone said there was nothing they could do except tell me to fill out a fraud form and wait for

Questions

27

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AT&T outage Miami Beach

My zip code is 33140. AT&T confirmed this morning that I have an AT&T outage, phone service does not work. ATT.com says there are no outages to be seen in my zip code area (it says 'Good news, there are no outages', isn't that hilarious?). AT&T offered to have this repaired by Saturday, that means 4

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62

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Internet OUT

Internet out. Is anyone having problems in Fox Hollow area Hartsville. SC 29550?

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42

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SW Michigan Outage due to high winds

Any idea how much longer Portage/Kalamazoo Michigan will be without service? We've been down since at least 6:00am this morning with no word or updates.

Questions

176

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Poor repairs

My fiber optic was cut a week ago. The AT&T trunk line is across a very busy street from my house. There is no conduit crossing the street. AT&T relies on direct burial under the surface of the road. When the fiber was cut on my side of the street the best solution was to TAPE the new fiber

Questions

74

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Tarrytown Signal Spotty - Low Bars 5G on/off

Hi, Over the past week, 5G signal seems nearly non-existent or on/off in the Tarrytown area, with LTE also low bars, dropped data connections. I saw a lot of trucks working on poles and wondering what is going on - feel like I'm in a 3rd world country. It's really frustrating because I work in t

Questions

64

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Fiber Outages

We’ve had a fiber internet outage for 4 days now. Does AT&T always have terrible service? A competitor is starting a fiber internet offering in my area and I’m starting to think switching would be faster than waiting for AT&T to fix their problem.

Questions

742

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Unlocking phone

I am almost certain the unlocking of my prepaid phone through the unlock app was previously completed when I did it the other day. The new sim card worked fine for awhile but then changed to no service. I removed and reinserted the new sim card again and just as before, it worked for awhile then sto

Questions

49

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Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

31

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My data plan for my tablet stopped working sunday morning, during a lightning storm.

My data plan for my tablet stopped working Sunday morning, during a lightning storm. I've reset it taken the sim card out, everything appears fine but it won't connect. It shows full bars and 4G but AT&T & LTE no longer appear, no ip address & if I set it to lte only it has no radio band either, so

Questions

70

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Can send, but unable to receive email

I have an old, Att/Yahoo email address. Was suddenly locked out of it last year. Spent hours trying to gain access. Att rep finally sent me a temporary password last night. Got access to the email address, but I'm unable to receive emails. Rep claimed there's been an outage for a week re receiving e

Questions

29

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Worst service/customer service ever!

Disclaimer: If it wasn't for this local ATT I don't know what I'd have done in order to get my service restored. ATT 800 customer service most definitely need to learn a thing or two from this amazing team! Shout out to Rodolfo, Nathan, Josh and Argenis! With that being shared this is where my fr

Questions

28

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Outage since Thursday morning

I have been without internet since Thursday morning (fiber). The outage map has indicated resolution "within 24 hours" since then. I have signed up for text alerts. Last received text was Thursday at 11:41am. Not pleased to say the least. Not happy that I will need to find an alternate work locatio

Questions

27

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Internet Down NINE DAYS - Neighborhood Outage - NO PROGRESS

Need help ASAP... my neighborhood has an outage for 9 days now. I have called customer service and tech department and they keep saying it should be fixed in 24 hours. 24 hours come and go and still nothing. This is crazy not having service for this long with no results. I work from home and need in

Questions

51

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Extended Fiber Internet Outage

There has been a Fiber Internet outage since June 15. AT&T keeps telling me the problem will be fixed withing 24 hours. Obviously, that hasn't happened. What is even more frustrating is no AT&T technicians/contractors can be found working in my area.(or anywhere else in town) I understand if

Questions

141

9

Sudden Signal Decrease

I always got great data reception in my office (zip code 65101), but starting about two weeks ago, my reception has been terrible. Now I have one bar, none of my texts go through, and I can't get a web page to load . I tried re-starting the phone several times. What happened?

Questions

1.6K

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Sick of AT&T

I'm so tired of AT&Ts horrible customer service. It's ridiculous that the soonest we can schedule a technician is over a week and a half out. Having to check the app every 5 minutes in the hopes of finding an appointment sooner is not viable. We eventually found an appointment 5 days out, but fo

Questions

146

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