ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

A lot of us working from home right now.   It would be helpful to at least know the cause or have an ETA of when an outage is going to be fixed.

No service from AT&T even drawing one of the local news attention: https://fortwaynesnbc.com/2021/09/03/outage-continues-friday-night-for-some-cell-phone-customers/ Checked the "Service Outage info" page and got this message: Your AT&T Wireless service status:

I am not an AT&T customer but the telephone pole in my front yard has broken at the base and will fully break soon. It is swaying back and forth and the line to my house has been hitting my house all night and was hitting my car before I noticed. I called the down line number and the local PD/F

There has been a Fiber Internet outage since June 15. AT&T keeps telling me the problem will be fixed withing 24 hours. Obviously, that hasn't happened. What is even more frustrating is no AT&T technicians/contractors can be found working in my area.(or anywhere else in town) I understand if

I randomly am getting a message saying: ACCESS BLOCKED Access to this web site has been blocked on your device due to the time of day or due to your amount of activity. To change this, please contact the person who manages your Internet account.It redirects to : http://attlocal.net/xslt?PAGE=HURL25

My area (96063) has been experiencing an outage since 01/04/2023. Only once did the Outage map indicate an outage and that it would be fixed on 01/06/2023. The outage is still occurring but again the outage map gives that SMUG “ALL CLEAR!! message. I haven’t been able to contact an actual individual

I have an old, Att/Yahoo email address. Was suddenly locked out of it last year. Spent hours trying to gain access. Att rep finally sent me a temporary password last night. Got access to the email address, but I'm unable to receive emails. Rep claimed there's been an outage for a week re receiving e

I'm experiencing an outage with my cell phone, starting at around 10:15 this morning. I live in South Texas. My mother also seems to be experiencing the same problem, so I know it is not just my phone.  I can't call or text anyone--luckily I have an iPhone so I can still iMessage.  I am wondering ho

Every time there is a heavy rain, by landline goes dead. I have complained for several years now, and they'll send somebody out several days later after it stops raining. They tech will look around, test the line, not find a problem and leave. The only reason I know they were there is because I ha

I work for a land surveying company and we are going to be doing drawings in preparation for new construction; we need a map of the lines on two individual properties. I've been on the phone with several people and none can seem to help or are able to connect me to the right person. We are on a pret

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

Disclaimer: If it wasn't for this local ATT I don't know what I'd have done in order to get my service restored. ATT 800 customer service most definitely need to learn a thing or two from this amazing team! Shout out to Rodolfo, Nathan, Josh and Argenis! With that being shared this is where my fr

I am an AT&T Fiber customer in Houston, Texas. For the last week or so, I have had issues come up daily 2-3+ times in a 24 hour period where I completely lose all internet connectivity for around 90 seconds, then it comes back for several more hours, then this behavior repeats again. First, I s

Hello, I just paid my service bill for my iPhone but I have no service whatsoeverThe website simply says "0.00 due now"Can anyone from ATT help me? Thanks!

I live in an historic neighborhood; there is fiber to the box at the end of my block, and copper the rest of the way to my house. ATT is pushing VERY hard for us to switch to fiber.  I would have switched a while back (of course!), if I had a half day to sit home so they could install it. 

My service has been down for over a week. I'm told that 5 customers are affected. The issue is between the V rad and the D slam. The V rad is 50' from my bedroom window and the D slam is in my backyard. NO ONE HAS BEEN WORKING ON IT  I wonder if AT&T is just trying to get us off uverse TV.

We’ve had a fiber internet outage for 4 days now. Does AT&T always have terrible service? A competitor is starting a fiber internet offering in my area and I’m starting to think switching would be faster than waiting for AT&T to fix their problem.

I have been without internet since Thursday morning (fiber). The outage map has indicated resolution "within 24 hours" since then. I have signed up for text alerts. Last received text was Thursday at 11:41am. Not pleased to say the least. Not happy that I will need to find an alternate work locatio