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Reporting fraud claims

may phone might be compromised due to fraud activities.

Questions

 • Apple

110

3

0

Accepted Solution

Official Solution

WiFi in our rural home is very slow! Any advice?

We’ve tried many different WiFi devices and services and none seem to do the job. Our WiFi is so slow it’s like we’re not even on WiFi. Is there any portable devices that can help or different types? Our TV works perfectly fine but the WiFi is terrible on our phones!? We FaceTime a lot with our out

Questions

 • AT&T Internet Features

72

1

0

Accepted Solution

Official Solution

Get old AT&T number back due to COVID

I had to leave the USA because of the COVID-19 pandemic and had to cancel my AT&T prepaid subscription for 5 months. Is there any way I can get my old number back before I return to the USA? I'd really appreciate your help and support!

Questions

 • Wireless Account

197

1

0

Accepted Solution

Official Solution

Phone not recognizing simcard

I bought new SIM card on the internet, and activated it in the homepage. but my cell phone doesn't recognize the sim card. I cannot call and cannot get message. when I enter the plan Activation Code include my zip code (*123*zipcode*21#), it just said 'error call to service center'... I called to s

Questions

 • More AT&T PREPAID Discussions

249

1

0

Accepted Solution

Official Solution

Reactivate my Apple Watches and installment plan

In September, I removed the service on my Apple Watch‘s, out it was not explaining to me that the installment would become due if I did that. So, a few days later, when I checked my bill, I saying that the installment plan it came to. So I called customer service and told them to reinstate the watch

Questions

 • Wireless Billing

94

11

0

Accepted Solution

Official Solution

How do I check my credit for New service

How do we check my credit for my deposit on a iphone 11

Questions

 • Apple

136

2

0

Accepted Solution

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How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

 • Other Phones & Devices

462

5

0

Accepted Solution

Official Solution

I'm not able to send or receive SMS messages

I can get iMessages, but my SMS messages are not coming through or being sent out. My phone works to make calls, and I've installed the latest software updates and ran though as many times as your unhelpful support has told me to shut it off and turn it back on. I'm still not able to send or recei

Questions

 • Data & Messaging Features, Internet Tethering

63

1

0

Accepted Solution

Official Solution

Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

Questions

 • Apple

99

4

0

Accepted Solution

Official Solution

Different color phone on account

So I noticed my iPhone shows pink on my account but i have a green one? Should this be something I have to fix or just a glitch. It took forever for them to get my line working I would hate to call and have them move things around and I’m out of service again. :/

Questions

 • Apple

64

1

0

Accepted Solution

Official Solution

Why wasn't my account deactivated?

Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho

Questions

 • Wireless Billing

559

13

Accepted Solution

Official Solution

ATT Prepay SIM not working in Apple iPhone XR

I swapped the SIM in my XR to an ATT Prepay (from a TMo) and the phone works but getting no data. How do I get the phone to take the ATT settings? The prepaid plan has data, the account says it's all good, and I know the phone works...(and yes, it's unlocked).  Surely the iPhone can recognize

Questions

 • Apple

451

2

0

Accepted Solution

Official Solution

screen time/text/data

Is there anyway to pick up a transcript on my familys screen time/text/data as there is showing none available online for recent data.

Questions

 • Apple

65

1

0

Accepted Solution

Official Solution

Calls, Texts & Data randomly going out (iPhone 13)

I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work.  Contacted AT&T and used their suggestion to restart Network Settings and/or take th

Questions

 • Apple

112

2

0

Accepted Solution

Official Solution

iPhone 12 Pro vs iPhone 12 Pro Max

Hi, I'm planning to upgrade my iPhone X and get the 12 Pro or Pro Max. I'm still on the fence as the Pro Max is really big, but has potentially better camera features which might be worth it. The main differences that stop me from buying the 12 Pro right now are the bigger sensor in Pro Max (so a

Questions

 • Apple

336

3

0

Accepted Solution

Official Solution

Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

 • Phone & Device Upgrades

100

3

0

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Official Solution

Got a new iPhone 12 at a Costco kiosk and need to send in my old iPhone X- how?

I got a new iPhone 12 at a Costco kiosk and need to send in my old iPhone X. I can't find the info online and don't have the time or patience to call in. I just need to figure out how to get my old IphoneX into ATT so that I can get the trade in rebate applied to my account. Any ideas?

Questions

 • Wireless Account

184

2

0

Accepted Solution

Official Solution

How can I remove the iCloud activation lock?

Hello, I bought a phone from my hands and it says activation lock, you need to remove icloud! there is a receipt but nothing is visible on it

Questions

 • Apple

377

5

0

Accepted Solution

Official Solution

Multiple forms of payment

I am trying to order an Apple Watch and iPhone with new service to finish Xmas shopping!! I have two ATT promotion gift cards- is there any way to add both towards payment and then my credit card info for remaining balance? I’m having the hardest time trying to do it. PLEASE HELP!! Thank you so much

Questions

 • Phone & Device Upgrades

102

3

0

Accepted Solution

Official Solution

I'm not receiving group texts unless I restart my iPhone X

I have several different group texts going on at the same time. I am not receiving texts. If I shut my phone off and turn it back on, then I receive the texts, but not in the appropriate order. I have an iPhone X. Thanks for any help

Questions

 • Data & Messaging Features, Internet Tethering

349

1

0

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