Hello, I have been trying to set up a new wifi mesh system to improve coverage in my house. However, the speeds I am getting from this new network are inconsistent and usually very slow. Occasionally, the speeds will rebound to where they should be, but this is infrequent and unpredictable. The cove

Fiber optic was installed in my neighborhood a few months back. They dug out my backyard and put a box in the corner. I came home on Friday. The box lid was removed and left open. The next day I saw a large hole where they had dug up my yard to install the conduit. I went to look at the hole and it

I have an existing conduit running underground along my driveway. I am interested in using that same conduit for a fiber-optic wire in addition to the phone wire. Is that forbidden?

I submitted a claim for damage to my main water line resulting from AT&T's subcontractor, Mastec laying fiber lines. They refuse to accept responsibility and reimburse me for the cost to fix the water line. I regret ever signing up for their service because this has been a frustrating experience

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

I moved from DFW to North Alabama 6 months ago. Internet and wireless service went from good to awful. I had Internet installed at my new residence and wires were left hanging from the outside of the house. I assume 5G is being installed in the area by the way my yard looks after them digging. In ad

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

I know I can order new Internet equipment (modem/router) and have it shipped to my address, but can I pick up the equipment in person at a nearby store? I will need internet at my new address faster than 1-5 business days.

My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called.  What is it called and can I purchase one from Best Buy or somewhere.  I need back up ASAP.  Hopefully it is not a ATT thing I have to wait for.

ATT was supposed to come to my home in the morning to install fiber. Got a message around 11:30 that they were running late. Fast forward to 3:30 and still no sight of the technician, I decided to call ATT support. They told me the technicians were still fixing some other issues and will be at my pl

I have a Note 20 Ultra 5g. My wife has the same exact phone and we can't get either phone to update to android 12. We bought both phones from ebay unlocked but on At&t network. I've tried all of the troubleshooting steps on the At&t site and it still won't update.  Thanks

We had a really garbage install and the wind fnally ripped the flopping cord out of the NID (the one that connects outside to both the inside wall panel and outside NID - not pictured). I need assistance putting the wires back in. It appears to have used blue and white on the top a

Hello, I have AT&T Fiber using an 2Wire 5268AC gateway. I also have a 2-node Netgear Orbi mesh network using RBR850 routers. I have configured them both for the gateway to passthrough the internet traffic from the gateway to the orbi, but I've been using old documentation from users in these c

I spoke today to an AT&T rep about my modem having a firmware update. I asked the rep if I was responsible or was AT&T responsible for Firmware upgrades on the modem. The AT&T rep replied that it was AT&T's responsibility to do the firmware upgrade. I explained to the rep I had a fir

My fiber comes from a pole on the other side of my neighbor's house. The neighbor agreed to have the fiber stapled to the fence where it was not visible, because tree roots kept it from being buried. But the installer left the fiber d(Edited per community guidelines)d across the fence - very ugly.

I moved in my home on December 10th,This is a new build that i was told that was wired for ATT I made an appointment for December 13th back in November. I sometimes work at home so i wanted to get service as soon as i moved in. Day before my appointment i was called to reschedule, Dec 17th. Get a ca

Hi AT&T Forums,   My installation was scheduled for 7/31/2020 9am-11am. The technician mentioned that something was awry and requested assistance from an AT&T maintenance team. The AT&T maintenance team has already left without giving any information, and the order/installation status reads "Your in

Hi, We live in Evergreen area of San Jose, Zip code 95135. Only service for internet we currently have is xfinity and we would like to have AT&T fibre service instead. Currently the fastest speed available to us is 100mbps which is not enough given we have several security cameras and streamin

ONT Alarm is flashing red, I have tried restarting the ONT and restating the box but still going red I even looked outside to see if any cable from the fiber line was broken but no problem that I can see with the fiber cable.It was just working this morning. :| I can't check the outside box bc of a

This is ridiculous. I originally had DirecTV and internet scheduled for installation on 11/28/2018. The technician was at my house to do the install then found out DIRECTV isn't allowed in my area and that U-Verse TV wasn't offered. He said he could still install the internet but I would need to con