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leap year payment issues

i pay my bill end of month. this year my payment was made feb 28 and received at AT T on the 29th.  Like legit funds were removed from my account for 126.00 and put into their account.  They cant find my payment.  are threatening to end service.  I am CERTAIN is has to do with t

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143

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Upset AT&T customer - How do I write a review about you?

How do I write a review about you?

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82

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ATT Air won't work

I'm trying to set up the AT&T Air device I recently received. I've successfully logged on to the new SSID with both my phone and desktop, and can access the IP for advanced configuration. But I can't access the internet and my phone lists the connection as "connected without internet". I suspec

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8K

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Samsung S22 Ultra doesn't work after latest update

My S22 Ultra can no longer make or receive calls after the latest update on 11/22/2023. The phone worked fine until then. AT&T store says it is a Samsung issue and I should upgrade my phone, but they want me to pay for the upgrade. Samsung says it is an AT&T problem, because they have not se

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4.7K

33

Official Solution

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

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19.7K

83

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Salesperson at AT&T lied about my switching process

I recently switched from AT&T prepaid to a monthly plan. I asked what needed to be done on my part and he said once he finished, everything would be set. This morning i just got a notification from my bank saying the AutoPay for my prepaid account was just charged. I specifically asked about bil

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80

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Cellular data and roaming was off but still got charged international day pass

Travelled outside the country and I made sure I turned off my cellular data and all apps on cellular data was turned off as well. Roaming was turned off before I left in US. I got to the foreign airport and of course turned my phone on to connect to wifi at the airport. When i came back in the US I

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7.2K

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Excluded from fiber and don't appreciate it Don't kick us while we're down

Also since y'all aren't in the neighborhoods of certain people y'all have a funny way of excluding people for one to be excluded from fiber is terrible it feels terrible it (Edited per community guidelines) I have to call you constantly about outages or slow speeds I literally had to cancel y'all be

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194

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ATT

You make your own conclusion but this ATT personnel spoke broken English & was unable to communicate diplomatically

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88

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What is does compensation for your time mean to you???

I have spent over 16 hours trying to sign up to ATT and then get the billing and promotions corrected. I initially called Dec 31, 2023 and was told today that I would actually be given the promotions that I was told I would get when I signed up.  I was told that I would be compensated for my t

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134

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Problem with IPhone Upgrade

I traded in an IPhone 11 Red phone for an IPhone 14 Pro in Feb 2023. I purchased the phone from an AT&T store and did the trade in via UPS. The initial trade-in offer was for $800 as evidenced by an initial 2 months of credit $44.46(2x800/36). The next credit was for $22.23. At around this time,

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94

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Sedgwick Examiner Could Not Be Reached

An AT&T technician damaged my air conditioning while connecting internet service. His supervisor verified the damage and filed a claim for me. I received a letter from Sedgwick with the claim number. I provided all information that the letter asks for, and the claim's examiner agreed that I prov

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141

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Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

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1.6K

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AT&T WONT UNLOCK MY IPHONE

i have tried everything with at&t . spend hours on the phone. they keep making excuse after excuse after excuse to give me a reason as to why they couldn’t unlock my iphone. im going to get a lawyer at this point because this is MY property. it is fully paid and still can’t get unlocked?

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AT&T just lost a family

I want to make others aware of this issue, which I didn't know was an issue until now. My family switched to AT&T in May of 2022 (it's now Sep 2023) and when our phones arrive, all came to our door except mine. It didn't get delivered, which means someone in the postal system snagged it. Tracking s

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67

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UNKNOWN LINES ON MY ACCOUNT

There are three lines being charged on my account that I do not recognize. I need help ASAP getting these charges credited back to me.

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They lost my phone

My wife had a problem with her iPhone so she took it to an Att store in Northeast MD where the employee told here she needed a new phone, so he said she could trade it in and sold her a new phone. He told her to hang on to the old one to make sure she recovered all of the data from it. When she ret

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Prepaid Online Account Access Issue - with Turbo Hotspot 2 - not receiving temp password from att system

Purchased a Turbo Hotspot 2 from WALMART, it was activated in store on a 50G data only plan. Unit was unpacked and set up baced on included instructions, hotspot connected worked as it should. Followed instructions for "Activate Your Account Online" in manual. but unable because i do not have a p

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31

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How do i escalate an issue with ATT Store ?

i was told by the store manager at Park Meadows in Littleton CO that he was the highest authority that could help me and he couldnt help me .... I asked to speak to his General Manager and he said he wasn't customer facing ...i said you are it? He tossed a football in the air , caught it and stated

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96

14

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AT&T is keeping me hostage…

I have had a terrible experience with AT&T and now they’re making it very difficult for me to leave. I have never endured this with a phone company before. Let me explain: I decided to open up a new line for a business I plan to eventually open and to get more acclimated with the Android OS,

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211

13

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